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Delivering Innovation in Supportive Housing (DISH) Job Announcement: Community Outreach Specialist Position Title: Community Outreach Specialist Reports To: Harm Reduction Program Manager Status: Full-Time, Non-Exempt Salary Range: $29–$31 per hour based on experience Location and Position Type: Onsite Prepared Date: October 2025 About the Role The Community Outreach Specialist works within the DISH Harm Reduction Program in the Community Development Department, delivering holistic, resident-first programming to support recovery from the trauma of homelessness. The focus areas include Overdose Prevention and Harm Reduction. This position is part of the new Harm Reduction Program, which expands DISH’s Overdose Prevention initiatives, including the Peer Responder/Tenant Peer Educator program and other harm reduction education and training programs across DISH and Permanent Supportive Housing (PSH). The Community Outreach Specialist reports directly to the Harm Reduction Program Manager and upholds DISH’s mission to provide high-quality, permanent housing to San Franciscans managing serious health issues. Primary Focus Areas: Community Building Harm Reduction & Overdose Prevention Tenant Leadership Development Staff and Resident Relationship Culture This is an on-site, full-time, non-exempt position with flexible hours. Essential Duties and Responsibilities Community Building & Tenant Programming Implement community-based, holistic programs that promote healing, harm reduction, leadership, housing retention, and tenant satisfaction. Support Overdose Prevention initiatives and collaborate with the Harm Reduction Program Manager and team. Assist in designing, developing, and delivering the Peer Responder and Tenant Peer Educator programs. Recruit up to 30 peer responders across identified PSH sites in coordination with the SFDPH Office of Overdose Prevention. Coordinate and deliver harm reduction trainings for PSH residents and staff. Develop harm reduction curriculum, workshops, and events. Support program evaluation and grant reporting efforts. Lead two Peer Responder/Tenant Peer Educator cohorts with the Harm Reduction Program Team. Administrative & Site Support Perform administrative duties such as tenant communication, expense tracking, and program reporting. Track program incentives (e.g., gift cards, receipts, participant acknowledgments). Create program materials such as flyers, posters, and newsletters. Assist in volunteer event coordination and outreach. Stakeholder Management Build relationships with community partners, attend neighborhood meetings, and identify new collaboration opportunities. Collaborate with staff, agencies, and residents to promote teamwork. Participate in monthly meetings with Support Services and Property Management teams. Address tenant conflicts through supportive communication. Demonstrate DISH’s Mission, Values, and Service Commitments at all times. DISH Values Excellence & Focus: Prioritize what’s in our control and deliver high-quality service. Initiative & Innovation: Continuously improve and innovate our services. Fairness & Consistency: Promote equity and inclusion for all tenants and staff. Respect & Openness: Communicate honestly and embrace diversity. Qualifications and Skills Experience with supportive housing and/or harm reduction. Customer service or client relations experience; training may substitute for experience. Strong commitment to DISH’s mission and teamwork. Facilitation and conflict resolution skills; empathetic communication. Strong critical thinking, crisis management, and problem-solving abilities. Excellent verbal and written communication skills. Computer proficiency (Word, Excel, email, internet, publications). Ability to manage multiple priorities in a fast-paced environment. Comfortable engaging people from diverse backgrounds, including those with mental health, substance use, or homelessness histories. Organizational Relationships Regular interaction with residents, service providers, staff, and DISH managers. Physical Demands Frequent use of computer, phone, and office equipment. Occasional lifting (up to 10 lbs) and stair climbing. Must be able to travel locally and occasionally out of town for work. Work Environment Shared office environment with moderate noise and frequent resident interaction. Work occasionally conducted at single-room occupancy housing sites. Typical schedule is weekday/daytime with occasional special projects requiring flexibility. Compensation Full-time, non-exempt position starting at $29/hour, depending on experience. Includes medical, dental, and vision insurance, paid holidays, vacation, sick leave, and retirement benefits. Equal Opportunity Statement DISH, a project of Tides Center, is an equal opportunity employer. We prohibit discrimination based on race, religion, sex, national origin, age, disability, sexual orientation, gender identity/expression, marital status, veteran status, or any other protected classification. Applying Position open until filled. Applicants must submit: Resume Cover letter explaining interest and qualifications Email materials to: waynerafus@dishsf.org No phone calls or drop-ins, please.

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner. • Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner. • Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care. • Serves as clinic liaison to outside agencies and partners. • Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays. • Involve in all quality improvement and other team projects actively. • Reporting of incoming and outgoing calls logs to the supervisor as needed. • Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Knowledge of: • Basic medical terminology and patient care methods, techniques and healthcare background. • Methods and standard procedures for the maintenance of medical records. • Safety policies and safe practices applicable to the work. • Effective communication skills; general computer knowledge. • Knowledgeable with CPT and ICD-9 codes. • Knowledge of insurances, managed care and IPA’s Ability to: • Prioritized work load and maintained an organized work space • Communicate effectively with people of various educational, socio-economic and cultural backgrounds. • Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA. • Communicate clearly and effectively, both orally and in writing. • Operate a computer and standard business software. • Maintain highly confidential personal and medical information in accordance to HIPAA regulations. • Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations. • Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=190103&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $27.40 - $33.73 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the supervision of the Director of Case Management, the Home Health Administrator is responsible for coordinating the administrative, and reporting functions of both the Home Health and Medical Care Coordination (MCC) programs. The Case Management Administrator provides input regarding quality assurance on issues relating to financial administration, data/records management, and administrative office practices. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Receive inquiries regarding participation in the Home Health Program; explain the Home Health Program to prospective clients and/or community members. Assist clients in obtaining services by facilitating referrals and providing registration materials. • Maintain oversight and responsibility of the Home Health program’s data reporting requirements, including internal APLA Health reports, as well as required reporting to funding sources, and tracking of Scope of Work objectives. • Ensure that all service and data reports including semi-annual State progress reports, State QM plan and progress reports, Los Angeles County Casewatch data submission, State ARIES data submission, monthly DHSP data and narrative reports, and other documentation as required to funding sources are presented to APLA Health for approval and timely submission. • Oversee the general administration of the office to ensure that staff has the supplies, resources and documents necessary to carry out the functions of the program in accordance with the State Joint AIDS Case Management protocols. • Coordinate donations of supplies to the programs including donor recognition. • Supervise maintenance of the client files. Maintain files on billing, subcontractors, data submission, etc. as appropriate. • Assist Director of Case Management in all Home Health office administrative duties and general tasks regarding the interaction between Home Health, APLA Health, and other community providers. • Assist Director of Case Management with program outreach to build and maintain relationships with community and internal referral sources. Receive and evaluate new client request for services establishing that potential clients meet guidelines and criteria for enrollment. Assist referral sources with submitting referral paperwork and begin process of requesting clinical documentation from primary care providers as appropriate. • Verify the current insurance eligibility of incoming Home Health referrals prior to intake. • Verify ongoing insurance eligibility of all Home Health clients on a monthly basis. • Work with the State Office of AIDS to keep clients enrolled on appropriate programs. Work with Medi-Cal Waiver Care staff to coordinate enrollment/disenrollment of Home Health clients. • Work with Director of Case Management and APLA Finance to track and coordinate direct service billing to ensure that grants are appropriately utilized and budget objectives are met. • Work with the Director of Case Management and APLA Finance to develop program budgets on a yearly basis in accordance with Finance policies and procedures. Manage program operations to meet financial goals. • Develop and implement service budget tracking systems to ensure that clinical case management staff assign services to clients in a manner to maintain continuity and maximize resource allocation to client service delivery without overspending budgets. • Develop and refine database/tracking systems to enable increasingly complicated reporting requirements to be met. • Work with Quality Assurance, Utilization Review, and Policies/Procedures committees to develop needed forms and systems to meet changing Office of AIDS protocol requirements. • In conjunction with the Director of Case Management, coordinate contracting process for new subcontract providers. Maintain contact with subcontractors regarding issues of changing requirements and contracting/billing procedures. • Participate in community meetings and functions as a representative of the Home Health and MCC Programs as assigned by Director of Case Management • Attend unit, division, and other agency meetings as assigned. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: AA degree required, Bachelor’s degree preferred. At least two (2) years of experience working in a medical office, case management setting, or similar environment required. Must be proficient with Microsoft Office. Experience with electronic health records preferred. Knowledge of: Broad cultural competency and excellent customer service skills. Knowledge of electronic health records preferred. Modern office systems; administrative work flow procedures; complex office filing systems; correct English usage; community resources; knowledge of HIV/AIDS and related issues and concerns preferred. Ability to: Proficiently use MS Word and Excel; effectively communicate with individuals from diverse backgrounds in possible stressful situations; interface effectively and appropriately with clients and staff; format, edit and proofread typewritten material; operate standard office equipment; perform word processing and data entry on a personal computer; learn specific systems quickly and efficiently; maintain complex files; follow complex directions, both written and oral; work well under pressure; be flexible; meet reasonable deadlines; respond with empathy to persons affected with HIV/AIDS; build cohesive working relations within the Client Services Division, as well as other APLA divisions; adapt to a rapidly changing environment in terms of the organizational response to the needs of and resources available for working with people with HIV/AIDS, and to new information regarding AIDS Programs. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. Some driving (or other form of transportation) is also required. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. The work schedule consists of a 4-day 10 hour workweek, and there is no evening, weekend, holiday, or after-hours on-call work required. The work atmosphere is positive, progressive, open, supportive, and collegial. The program values staff who are responsible, self-starters and committed to working intensively with diverse populations. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. An Equal Opportunity Employer: minority/ female/ disability/ transgender / veteran. COVID-19 and Booster or Medical/ Religious Exemption required. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=324077&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the direction of the Gender Services Program Manager, the Patient Advocate will serve as a liaison between patients and health professionals to ensure that they patient experiences optimal health outcomes. Additionally, the Patient Advocate may assist patients with accessing certain social services e.g., Cal Fresh or GR (general relief). ESSENTIAL DUTIES AND RESPONSIBILITIES: • Conduct a Patient Needs Assessment” with all new patients to identify their needs, and offer support as needed. • Follow up with patients to ensure their needs are being met and that they are satisfied with the services they are receiving at APLA Health. • Monitor, update, and sustain program visibility on all social media platforms. • Provide health education activities. • Help coordinate the design and layout of collateral materials, including but not limited to; program flyers, publicity campaigns, events and other materials as needed. • Assist APLA Health’s Behavioral Health Team as needed. • Assist APLA Health’s Medical Health Team as needed. • Ensure delivery of services that meets the patient’s needs. • Prepare quantitative and qualitative reports as assigned. • Attend community/public meetings as necessary. • Provide peer mentoring to clients seeking gender transition services. OTHER DUTIES MAY BE ASSIGNED TO MEET PROGRAM NEEDS. REQUIREMENTS: Training and Experience: Associates degree in a human services field OR two years of experience working as a patient advocate. At least two years’ experience working with marginalized communities and have extensive knowledge of psychosocial issues facing the community is preferred. Case management experience is preferred. Experience working in a nonprofit environment preferred. Experience working with electronic health records (eClinicalWorks) preferred. Knowledge of: The barriers that prevent members of the community from accessing health care; sexual health and wellness services/principles, human sexuality, substance use/misuse, effective communication skills, de-escalation practices, harm reduction, psychosocial and mental health factors affecting quality of life for patients, effective outreach strategies, data management, health and social concerns of diverse populations and effective social marketing principles. The barriers to health care that some members of the community continue to face. Spectrum of HIV and STIs human sexuality, substance use and abuse, effective communication skills, de-escalation practices, harm reduction, psychosocial and mental health factors affecting quality of life for our patient outreach strategies, data management, health and social concerns of diverse populations , particularly those from marginalized communities PEP and PrEP, HIV/STI risk reduction theory, principles of social marketing and venues or areas where the target population congregates (in-person/online). Ability to: Communicate effectively both orally and in writing; organize work in an effective manner; work collaboratively in a clinical based environment; work independently and to meet clients/patients where they are. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California drivers’ license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/transgender/disability/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=313286&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the supervision of the Program Coordinator, the Prevention Training Specialist for the CDC Black MSM Program will develop, implement, monitor, and evaluate HIV testing and counseling services for Black MSM (Men Who Have Sex with Men) ages 18-39. This includes providing virtual, on-site, and field-based HIV testing and counseling, as well as navigation and linkage to care for newly diagnosed individuals. Additionally, the specialist will facilitate referrals for STI screening/treatment and PrEP/PEP services, manage the distribution of at-home HIV test kits, and oversee a social marketing strategy to enhance awareness and recruitment into sexual health services. A key responsibility is the accurate input and maintenance of HIV testing data within the CDC database to ensure compliance with public health standards. The Prevention Training Specialist will work to reduce health disparities, improve access to care, and foster a culturally competent, supportive environment for Black MSM, promoting positive health outcomes within the community. ESSENTIAL DUTIES AND RESPONSIBILITIES: • HIV Testing and Counseling: Provide virtual HIV testing and counseling using the OraQuick at-home HIV test kit and on-site HIV testing via the Insti Rapid HIV test. Ensure proper protocols are followed and accurate documentation is maintained. • Navigation and Linkage to Care: Support newly diagnosed individuals by connecting them to medical care, treatment, and support services. Refer participants to the Annex clinic for STI testing, treatment, and PrEP/PEP services. • Data Entry and Management: Accurately input and track HIV testing data in the CDC database, ensuring completeness, consistency, and confidentiality. Maintain detailed records to comply with program standards and public health protocols. • Resource Distribution: Oversee the shipping and distribution of Swab & Chill at-home HIV test kits. Track inventory and ensure timely delivery to participants. • Social Marketing and Outreach: Develop and implement a marketing strategy to increase awareness and engagement in HIV testing and sexual health services. Utilize social media and community outreach efforts to recruit participants. • Group Facilitation: Oversee and guide structured focus group discussions with 12–15 Black men who have sex with men (MSM), ages 18–39. These sessions will explore key topics related to sexual health, wellness, and community-based experiences specific to the target population. • Collaboration and Teamwork: Work closely with the Program Coordinator and evaluation team to support program objectives, maintain data integrity, and improve service delivery. • Professionalism and Confidentiality: Adhere to HIPAA guidelines and confidentiality protocols when handling participant information, ensuring privacy and trust. • Timeliness and Adaptability: Demonstrate strong time management skills by meeting deadlines, addressing participant needs, and adapting to changes in program priorities. • Engagement Strategies: Foster relationships within the Black MSM community, encouraging participation in HIV testing and biomedical prevention services. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Associate’s degree in a human services-related field or at least two years of experience in HIV prevention, health education, or a related field. • At least one year of experience and/or active participation in the Black MSM community. • Possession of an HIV Counseling and Testing (HCT) certification from the Department of HIV and STD Programs (DHSP) preferred. • Familiar with developing social marketing campaigns. • Experience working with HIV prevention and health education/health promotion • Experience working in a nonprofit environment preferred; specific training/experience with HIV/AIDS-related issues and other sexual health education related areas preferred. Knowledge of: • HIV prevention methods, sexual health, and STI screening/treatment. • Biomedical HIV prevention strategies, including PrEP/PEP, DoxyPEP, and TasP. • Public health guidelines, harm reduction practices, and the HIV testing certification process. • Health disparities affecting Black MSM communities, including barriers to accessing healthcare services. • Principles of social marketing and virtual community engagement platforms. Ability to: • Work independently while managing multiple tasks efficiently. • Maintain accurate data entry and manage databases related to public health tracking. • Handle sensitive information with professionalism, confidentiality, and discretion. • Engage individuals in a culturally competent and supportive manner. • Communicate effectively in both written and verbal formats, including group presentations. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=300631&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: The Intake Coordinator is responsible for conducting client intake, collecting eligibility documentation, and providing information on Alliance/APLA Health services. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Conduct client intake and determine housing and service needs. • Answer and address incoming phone calls, emails and Alliance’s website inquiries from potential clients and referral sources in a timely and polite manner. • Inform prospective clients of the full range of services available within the agency. • Collect eligibility documentation from prospective client and provide follow-up. • Perform data entry into various database systems. • Effectively communicate and consult with the team to ensure timely follow up. • Provide information and referral assistance to appropriate social service agencies and or community programs that meet the needs of non-eligible individuals. • Assist in linking clients to APLA Health services/programs and other community agencies/programs. • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., client, referral sources, collaborating agencies, team members). • Maintain complete organized working files, case notes and client documentation. • Participate in regular meetings, trainings, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships. • Adhere to agency policy, procedures, and the professional code of ethics. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Bachelor’s degree in a social science discipline OR A minimum of 4 years of experience in direct service with HIV/AIDS clients, homeless clients, or clients with other chronic illnesses. • Excellent verbal and written communication skill. Knowledge of: Working knowledge of Microsoft Office. Ability to: Work in a fast-paced environment with attention to detail, coordinate multiple tasks, meet assigned deadlines, learn specific systems quickly and thoroughly, and communicate effectively with clients from diverse background as well as with government representatives. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/transgender/disability/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=325870&clientkey=A5559163F67395E0A2585D2135F98806