SaaS Product Manager - Enterprise (Business Intelligence)

Senior Product Manager, Customer Journey We are looking for a Senior Product Manager to join our mission-driven team. As an integral part of the Product & Engineering department, you will play a central role in our efforts to inspire people to eat more plants! As the Senior Product Manager, Customer Journey, you will own the end-to-end experience across the customer lifecycle, from first impression through retention and loyalty. This role is ideal for a strategic systems thinker who thrives on cross-functional collaboration and solving problems to achieve the complete picture. You will bring together touchpoints across Acquisition, Shopping, and Retention to ensure our customers enjoy a seamless, delightful, and high-value experience at every stage. You’ll partner closely with teams across Marketing, Technology, Design, Data, and CX to lead the product strategy, define success, and execute with clarity and purpose. Location This role is onsite in our Chicago,IL or Needham, MA office and expects candidates to work in a hybrid model, 2-3 days onsite. Responsibilities Develop & Execute Strategy Own the product roadmap and KPIs for the full customer journey — from first visit through ongoing engagement and reactivation. Align lifecycle initiatives with company growth, retention, and CLV goals. Identify friction points, unmet needs, and moments of delight throughout the journey across channels and devices. Build toward a cohesive experience across Web, iOS, and Android platforms. Customer Insights & Research Synthesize qualitative and quantitative data to gain a deep understanding of customer behaviors, motivations, and drop-off points. Run usability tests, discovery interviews, and surveys to surface actionable insights. Partner with Analytics to monitor funnel metrics, including CAC, CVR, onboarding completion, LTV, skip rates, and churn. Define opportunities to enhance onboarding, foster repeat behaviors, and minimize passive churn. Collaboration & Communication Collaborate with Design and Engineering to deliver intuitive, beautiful, and outcome-driven product experiences. Work cross-functionally with Marketing, CX, and Culinary teams to unify storytelling, promotions, and programmatic content. Drive alignment through documentation, regular updates, and clear prioritization frameworks. Act as a connective thread across previously siloed journey stages, promoting a single source of truth. PM Best Practices Define OKRs, roadmaps, and initiative briefs that tie directly to user and business outcomes. Manage agile workflows and timelines, keeping stakeholders informed and involved. Facilitate post-launch reviews to assess impact and inform iteration cycles. Continuous Improvement Stay ahead of industry trends in eCommerce, personalization, behavioral science, and subscription-based models. Champion a test-and-learn culture through experimentation frameworks, A/B testing, and pilot programs. Explore loyalty-based journeys, segmentation-based content, and multi-channel journey orchestration. Main Ingredients for the Role 5+ years of product management experience, including at least 2 owning multi-surface, cross-lifecycle customer experiences. Strong understanding of eCommerce, subscription models, and user behavior across acquisition, onboarding, and retention. Experience using customer research, experimentation, and behavioral data to drive decisions. Proficiency in analytics tools (e.g., Looker, GA, Mixpanel, VWO) and familiarity with lifecycle engagement tools (e.g., Braze, Iterable). Excellent communication and stakeholder management skills, with the ability to build alignment across functions. Extra Special Sauce Background in wellness, health, or consumer behavior-driven products. Experience working in a scaling environment or with hybrid physical-digital products. Ability to simplify complex workflows and architect intuitive, user-first solutions Familiarity with habit-forming design and lifecycle thinking frameworks (e.g., BJ Fogg, Hooked Model, Jobs-to-be-Done). Compensation The anticipated base salary range for this role is $110,000 - 140,000 with additional earning potential. Compensation is based on experience and qualifications, and the posted range is not a guarantee of any specific offer. Garnish We love our staff, and show it with benefits (including but not limited to medical, dental, vision, FSA, and life insurance), matching retirement plan, unlimited paid time off, Purple Carrot box allowance, professional development, and the opportunity to work in collaboration with teammates who are passionate about food! Final Touches We are committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap, veteran status, or marital status.

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/963430/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

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Well, hello there 👋 Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video. Our primary focus is on the K-12 education sector as we are critical in helping scale a teacher and improve student outcomes all while being an easy to use solution. Screencastify is used by over 15M people and is seeking a dynamic and results-oriented Director of Product to join our Squad! About the role We’re seeking a Director of Product to help lead the company into new phases of growth. Screencastify is the definition of a product-led company, which means your role is paramount to our continued success. Our Product team is tasked with solving hard problems – customer problems and business problems – in ways that our customers love. You will be a business leader of our product organization. You’ll work closely with the CEO, CTO and Leadership team to create and communicate a holistic product strategy centered around revenue growth, market expansion, and customer delight. You’ll introduce clear frameworks for assessing and tracking ROI for all product decisions. And you’ll explore paths to product-market fit in new markets, customer segments, verticals, and geographies. Why is this role special? Own and build AI first products that will advance video creation, communication and learning. Schools and companies around the world depend on Screencastify to communicate and teach. The need for and benefit of video-based learning has never been more clear than it is now. Work for our users. Above all else, you will be an advocate for our users and will get to know their voices and stories better than most people in the company. Join us and be a critical part of our growth story. We're bootstrapped, profitable, and support tens of millions of users, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here. What you'll do: AI First: Implement in the product and streamline processes, enhance operational efficiency and drive business outcomes. Establish, drive, and communicate Screencastify’s strategic product direction that delivers significant business impact across existing and new markets. Manage a product team and squad of software engineers to ensure alignment of deliverables and foster professional growth. Partner with Sales, Customer Success, and Marketing to build a repeatable process for gathering customer requirements and communicating product roadmap to customers. Implement a way to estimate, measure, and track ROI of product decisions. Establish an approach to product prioritization that balances every stakeholder -- end-users, buyers, our internal team, etc. Own the pricing and packaging strategy across our various customer segments. Drive the company's understanding of the total addressable market, new opportunities, risks, and competitive landscape. Define the processes needed to achieve operational excellence in all major areas, including user-focused feature development, administrative / enterprise features, and scalability of systems. Requirements You're perfect for this role if you: Bring 5-7 years of experience with product management and development, including 2+ years in a management role.  Have experience managing a team of engineers developing end-to-end application software development, including front end, back end, UI and UX; we use GCP, TypeScript, React, and Node.js. Deliver strategic influential insights to cross-functional teams on current & future product offerings. Have experience building and managing products with very high adoption (100k+ MAUs). Thrive in a fast-paced environment, with deep experience with product development lifecycle, roadmap prioritization, customer-driven innovation. Demonstrate strong communication and presentation skills. Possess strong strategic and analytical thinking. Take a pragmatic and business-oriented approach to product and strategy. Exhibit a player-coach mentality - the ability to both guide and help execute projects to achieve team success. Working at Screencastify At Screencastify, we are results focused and here to improve communication, teaching and learning globally. This isn’t an easy feat but it is important for our future. We value accountability, commitment, and speed. We take our responsibility to our customers very seriously, so when we miss a deadline or slow down, it matters.  We’re a competitive culture and strive for speed and innovation. We are problem solvers, don’t point fingers and rather enjoy working together to bring solutions to the forefront. Join a company that has millions of users, a strong brand all by being very entrepreneurial and embodying the start up mindset. We love a challenge and pushing the world forward with creativity, ingenuity and out of the box thinking. People are everything and we want to work in a company of deeply good people who treat their colleagues exceptionally well. Rule #1: Be a good person. This is a Chicago-based hybrid position with 3 days a week in the office. Compensation The expected annual base salary for this role is anticipated to start at $150,000. Final compensation may vary based on experience and qualifications.  Benefits Competitive Compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly. 401(k) & Annual Performance Bonus Opportunity. We want to invest in present you and future you, which is why we offer a 401(k) match + Annual Performance Bonus opportunity. Flexible Time Off (FTO) Policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being. Parental Leave. Generous paid time off for parents to bond with the newest addition to their family! Medical, Dental, & Vision Insurance. We offer comprehensive health benefits, including medical, dental, and vision insurance. Plus, all employees receive a free One Medical membership. Divvy Bike Membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us. At Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video. Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/963430/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

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