QA Analyst (Release Management) - Washington, DC - Rate Open

PLEASE ATTACH RESUME FOR CONSIDERATION Royalty Staffing is currently hiring Autonomous Vehicle Operators in Miami for our client who is a growing ride-share company. This is an excellent opportunity to be at the forefront of turning the company's vision into reality. We're looking for operators who are disciplined, team players, and believe in doing whatever it takes to accomplish the mission. Working as a VO will give you the opportunity to learn vehicle and personnel operations. You'll have a front-row seat to the operational complexities of realizing autonomous mobility and the chance to contribute to the future. Weekend shifts add 5% per hour in bonus pay! Night shifts starting at 1 p.m. or later add an additional 2% per hour in bonus pay (7% total on weekends)! Location – Miami, FL Work environment – Onsite/field Pay rate - 25.00 USD Per Hour Assignment duration – Ongoing contract Hours: Day Shift: 6:45AM-3:15PM or 7:45am-4:15pm Night Shift: 2:45pm-11:15pm or 3:45pm-12:15am Days: Wednesday-Sunday Thursday-Monday Friday-Tuesday Saturday-Wednesday RESPONSIBILITIES • Support vehicle operations. • Drive 4-8 hours a day with a priority on safety. • Conduct basic software operation tasks. • Support missions through a wide variety of roles in and out of vehicles. • Assist with documentation and metrics. • Provide accurate written and oral feedback to engineering teams. • Support vehicle maintenance and logistics. • Conduct daily basic vehicle preventative maintenance checks, services, and repairs. • Provide logistical support for the movement and storage of vehicles and equipment. • Ensure the readiness and cleanliness of vehicles, equipment, and the workplace. • Assist with paperwork and documentation related to vehicle readiness. REQUIREMENTS • Basic vehicle knowledge to perform vehicle checks, ability to drive for long duration (6 hours in the car per day) • No tickets or accidents within the last 3 years • Able to pass a typing test, 45 WPM • Basic technology ability • Excellent written and verbal communication skills • Excellent driving history and no criminal history • Proactive mindset and resourcefulness • Bachelor's degree or equivalent technical experience is a plus BENEFITS • Pre-tax commuter benefits • Employer Subsidized healthcare benefits • Flexible Spending Account for healthcare-related costs • All costs for short- and long-term disability and life insurance • 401k package

Oversee end-to-end delivery and operational performance of application services supporting DoD missions Coordinate cross functional teams (App Dev, DB, Platform, Cyber, Network, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) to balance velocity, reliability, and security; maintain decision records and traceability Define and maintain service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own the Service Catalog entries for application services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new or changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO artifacts, handover) Forecast demand and plan capacity (computer, storage, licenses, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: pre implementation reviews, maintenance windows, freeze periods, and rollback validation Ensure releases meet readiness gates (approvals, testing, monitoring, comms) and verify post change health Own P1/P2 Major Incident bridges, communications, and stakeholder updates through resolution Ensure first response quality (MTTA), restoration (MTTR), user experience impact tracking, and formal post incident reviews Drive RCA with durable corrective actions; track aging and effectiveness checks Manage availability targets, error budgets, technical debt, and resiliency patterns (graceful degradation, retries, circuit breakers) Maintain service continuity, DR plans, and evidence of periodic tests (RTO/RPO attainment) Align service operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs; negotiate improvements or remediation plans Validate vendor runbooks, maintenance notifications, and participation in incidents/RCAs Provide daily/weekly/monthly performance reporting (availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/analysts/engineers; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with application architectures (web tiers, APIs, microservices/containers), observability concepts (APM, logs/metrics/traces), and security controls in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

(Read the entire post - link to interview below) Do you….. **Need to financially support your family or generate income for the things you love to do? **Know you're made for more and want to take control of your life? **Do you want freedom and time flexibility? **Are you ready to build an Empire of your own, rather than work to build someone else's dreams? **Do you want to work for a tight-knit team where you’re part of the family, not just a part in a machine? (If you answered YES to any of those questions, keep reading...I promise this is real - lol, interview with us will prove that) ⬇️⬇️⬇️ Start a career in financial services, one of the most stable and lucrative industries in the world. We are looking for new INDEPENDENT LIFE INSURANCE AGENTS who are ready to learn the business, work hard, have fun, and finally earn what you’re worth. Work remote from anywhere, part time or full time, set your own schedule, build your own agency, no limits on your income. No experience necessary. No cold calling. This is a 1099 independently contracted commission selling position. You will be selling life insurance ONLY to people who have already reached out and asked for someone to help them with life insurance. Check out this 2 minute video about Symmetry Financial Group: https://sfglife.wistia.com/medias/jtdq52cwj8 ➡️ Part-Time workers = 15-20 hours per week and can earn $2,000-$6,000+ per month. ➡️ Full-Time workers = 35-45 hours per week and can earn $6,000-$12,000+ per month. ⚡ Highlights ⚡ ⚠️ NO cold calling, and NO bugging friends and family to buy from you (The leads we work are HOT 🔥) ⚠️ NO network marketing or MLM ⚠️ NO membership fees, dues, franchise fees, etc. ⚠️ NO sales quotas, no condescending bosses, no sleazy sales tactics, no neckties (unless that's your thing) -------------------- ✅ Hands-on training and mentoring from me and our team of very successful agents ✅ Be part of a vibrant, growth-oriented, successful team ✅ We provide you people to talk to who already asked for help with life insurance ✅ Commissions paid out daily directly to you by our insurance carriers ✅ Remote work and in-person training opportunities available ✅ Earn a raise every 2 months or LESS ✅ Health insurance available ✅ Take part and earn equity in the company ✅ Major opportunities to own your own agency (only if desired, not required) ✅ Earn bonuses, get lots of personal recognition, win/earn amazing trips to 5-star resorts all across the world ******************************** Some of our successful team members include... 👷‍♂️--A former Trade Worker (19 Y/O) who recently earned several thousand dollars AND a $1,800 bonus in his first full month 🦷--A former dental hygienist and single mom of two kids who now works from home full time and in her first year replaced a $90k a year income 👨‍🏫--A former Customer Service Rep, single mom of two, who was capped out on pay from her w2, was never gonna get a raise again, since joining symmetry she has been able to unleash her full potential, and due to uncapped pay she was able to triple her previous income. 🍺--A former bartender and musician who now works remotely, travels, and earns over $10k per month ⚕️--A former Pharmacy Tech who quit nursing school to pursue her passion of financial and time freedom who is now creating a massive agency to leave behind for her kids. 🏡--A former W-2 Sales Rep, long hours, for a boss he hated, bad pay, no control, since coming onboard he has been able to increase his income substantially, and is loving all the support in our company. ******************************** ❌ This is NOT for you if: ❌ **You're not willing to spend a couple hundred on an insurance license **You want the W-2 life and an hourly wage or salary **You’re looking for a get rich quick scheme **You don’t care about other people or you’re willing to do anything, even unethical things, to get what you want ✔️This MAY be a good fit for you if:✔️ **You have a desire to create a life worth living for yourself and those around you **Already have your insurance license or willing to get one **You are Coachable, Hard Working, Honest, and a Team Player **You have the self-discipline and integrity to put in the work needed without someone watching over you. **You’re a high character person who cares about others and likes to do the right thing **Money isn’t the end game for you, it’s just a means to freedom, helping others, and building a great life for you and your loved ones --------------------------- 📝 HOW TO APPLY Text for appointment

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Demonstrate strong leadership, interpersonal, and management skills along with a solid understanding of technology services within the Desktop User Experience technical domain Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team. Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Maintain awareness of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Working knowledge and understanding of the following technical areas: Microsoft 365 (M365) Email and Collaboration Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD Windows Client Operating Systems Desktop Management Client-side Application Management Mobile Device Management (MDM File & Print Services Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Security & Low Voltage company with 30 years in business looking for experience in IT & security system installation, camera system , card access, intercom , network cabling. Must have there own car or truck. Knowledge Structured cabling & low voltage circuits. Strong Knowledge in installation & troubleshooting of CCTV surveillance systems Knowledge Card Access Control Systems. Knowledge in TCP / IP Networking & IP Security. Please send resume and a little bit about yourself and your experience and why you think you can do this job.

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Oversee end-to-end delivery of cybersecurity service quality Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs Foster a culture of continuous improvement and knowledge sharing Ensure the team has the necessary skills and resources to deliver excellent service Oversee resolution of major incidents and problems impacting cybersecurity service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases) Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on service performance to senior management and business stakeholders Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations Contribute to development and management of the service delivery budget. Track and control service delivery costs Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis Oversee and actively participate in operational maintenance and sustainment activities Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Excellent analytical, problem-solving, and decision-making skills Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience in DoD IT Operations preferred Project management experience preferred Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.