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Negotiable Salary
2521 N Military Trl, West Palm Beach, FL 33409, USA
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ShareFamily-owned - Full-service air-conditioning company is expanding. We are looking for: Great customer service skills. Bi-lingual a plus. Understands the Industry Act as the primary point of contact for customers, technicians, sales representatives, and service managers. Cultivate and maintain robust business relationships with current and potential customers, delivering top-notch customer service. Build and maintain strong professional relationships with technicians by fostering open communication, collaboration, mutual respect, and trust. Maintain exceptional customer service skills while handling a high volume of calls, ensuring a positive and upbeat demeanor. Provide responsive and personalized service to a diverse customer base, including top-tier and, ensuring a high standard of care and professionalism. Provide customer follow-ups for every visit. Handle multiple phones in a professional, pleasant, and helpful manner. Accurately schedule and dispatch service technicians. Provide technicians with all necessary job-related information and documentation to facilitate their work. Collaborate with the fellow Customer Service Representatives and, when needed, work as the area dispatcher to meet business requirements. Maintain customer databases and forms using appropriate platforms, fostering cross-functional relationships with critical environments and maintenance functions. Collaborate with the billing department to ensure accurate customer invoicing. Keep all relevant parties informed with timely status updates (management, sales, purchasing, customers, dispatchers, etc.). Develop and maintain Standard Operating Procedures (SOPs) for job functions and as needed, for technicians. Coordinate and oversee critical environments technicians' training and certification requirements. Exercise discretion and independent judgment in planning, scheduling, coordinating, and directing operational resources and labor hours. Ensure all related service tickets have appropriate documentation including daily labor review and approval. Apply critical thinking and problem-solving skills to assess customer needs, troubleshoot issues, and deliver effective solutions. Perform other related duties as required to meet business needs. Demonstrate accountability by taking ownership of tasks and outcomes, ensuring high-quality service and continuous improvement. Positive and collaborative team environment. Monday- Friday 8am to 4pm Paid weekly. (Please send your resume to sales@oldschoolcooling.com) Benefit package available 90 days into employment.
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2173 Hunter Pl, Santa Clara, CA 95054, USA