Relief Night Auditor Friday/Saturday 11p-7am (novato)

The Best Western Plus Novato Oaks Inn, an award winning property for more than 15 consecutive years is seeking a part-time Relief Night Auditor who will work 11pm - 7am, holidays included, Friday/Saturday nights. The Night Auditor/Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, maintenance staff, and management to fulfill guest requirements. In addition, Agent’s may provide guests with access to hotel services, and ensure mail, faxes and packages are delivered in a timely manner. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction. This position is also in charge of closing out current day, process all charges, review agents paperwork, correct any errors that are found, so accuracy and thoroughness is very important, open new day records, answer telephone calls, and make future reservations. Candidate is to have pleasant personality while interacting with staff and guests. Candidates must be remain alert and awake during this shift, as safety and security of the property and guests are paramount. Prefer if candidate had prior night audit/graveyard hours experience. This position pays $22.50 per hour and offers paid sick time, holiday pay, Best Western worldwide discounts, 401k plan with matching after one year. Go to our website at www.renesonhotels.com to apply.