Technical Support Analyst (Richmond)

Presidio is seeking a Server Engineer for a customer in Center City Philadelphia. The preferred candidate would be local to the Greater Philadelphia area and able to travel into the office 3 days a week. This individual will be a member of IT Help Desk Team and ensure systems are operational, configured appropriately and performing correctly. Responsibilities: Server operations: Measure the power and performance of various server platforms including both internal and competitive systems. Responsible for server assembly, operation, SW installation and debug/repair of hardware. Setup, configure, run maintenance, and lifecycle of Storage and Data Backup solutions. Patch management testing and coordination including development and testing security patch packages. Participate in technical on-call rotation. Installation and maintenance: Install parts (e.g. processors, memory, storage, NICs, etc.) for both rack and bench systems. Perform routine data collection and maintain systems, racks, power, network, and remote access. Serve as a key enabler for offsite resources by resetting systems, swapping out parts, and providing overall scheduling for server usage. Maintain lab server and network infrastructure and conduct automated tests on Clients Software/Hardware components. Configure Windows, setup PC from scratch, and troubleshoot hardware and software. Load drivers in Windows. Assist in maintaining IP Addressing database. Assist in maintenance and auditing of all monitoring systems. Firm Building:  Active engagement in department-specific and firm-wide initiatives in order to expand capabilities, create solutions to unmet business needs, improve user experience, or develop more efficient processes. Ability and willingness to contribute to the advancement of team, office and business capabilities. Other duties as required by the position. Required Qualifications: High School Diploma or equivalent experience required. 3+ years of experience working as a Server Technician, Network Administrator or Windows Server Administrator required. 3+ years' experience in Windows, MS-Exchange, MS Office 365, basic networking and overall end-user support required. Excellent customer service skills including the ability to work with all levels of employee. Must possess a sense of urgency and work well under pressure. Ability to work independently, remotely or as a team. Ability to participate in on call rotation that may include evenings and weekends. Duration: 3-month contract through Presidio, potential conversion to FTE CLICK HERE TO APPLY!!

This position reports to the Manager of Network Services and will manage all aspects of the project including vendors and consultants to achieve goals on all the network projects with an enthusiastic willingness to contribute. The Senior Network Engineer must have rich experience managing enterprise networks, architecture design, implementation, migration, and operation management, which may involve the following technologies: LAN, WAN, Wireless, Network Security, Audio Visual, Voice systems, Server/Storage/Backup systems, etc. This role must be able to gather IT requirements, build and manage schedules, coordinate with stakeholders, and create status reports. Develops and maintains productive working relationships with project sponsors, stakeholders and key Business users. Facilitate efficient communication across all levels of a project & stakeholders involve ensuring consistency in reaching the project's goal. Works closely with the users and technology workstreams to identify requirements. Prepares cost estimates for staff resources, vendors, consultants, hardware, and service costs (i.e. WAN, Internet, voice circuits, etc.) Develop project plans, define team deliverables, and supervise the work of various team members. Conduct all aspects of project initiation, planning, execution, and closure for projects. Manage issues, risks, change controls, and status reporting. Provide technical insights and advice to customer stakeholders for the project’s planning & execution. Support project sponsors and the team to communicate, report, and collaborate with Toyota’s counterpart departments in Japan. Applies project management methodologies (i.e. Agile, SCRUM, Waterfall, etc.) and best practices as directed by senior management or that are most appropriate for the project. Supervises technical resources, including contingent workers, associates, and 3rd party vendor staff as appropriate. Oversee IT installations on-site (may require travel) Plans team members’ work assignments and schedules, and guides and monitors work performance. Communicates project status regularly to the management and project stakeholders. Provide decision support for project sponsors, decision-makers, and stakeholders involved in related projects. Define & maintain roadmaps detailing workstreams for continuous improvement. Prepare closing documents, and ensure smooth transitions to Operations Teams and local IS Teams Improve project performance via regular status reporting and executive reviews. Investigate specific performance issues and communicate early warning signs of risk. Enforce consistent performance reporting guidelines to make reporting efficient for stakeholders. Recognize any potential opportunities, risks, or complications at the customer side. Inform TTS-US upper management to make action plans for TTS-US to expand its business opportunities. Requirements Bachelor’s degree  Japanese/English bilingual  3+ years of hands-on work within large-scale enterprise networking environments.  Fundamentals of Networking and demonstrated experience supporting large-scale enterprise network environments.  Good level understanding of TCP/IP routing and switching, along with network design best practices (CCNP Level)  Good level understanding of dynamic routing (OSPF, EIGRP, BGP, etc.), Network Security (Firewall, NAC, etc.), Switching topologies on both Wired/Wireless networks, and Cloud/Virtual networking. (CCNP Level)  Experience writing technical specifications is recommended. 

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Now currently placing for: IT Install Technician L1 Associate Technical Support Specialist (Bilingual) Jr. Cyber Hero Technical Support Expert Operations Technical Specialist Associate IT Project Manager SOME of our most recent placements/hires below: September 2025: SCADA Technician - $64,000 SAIC Tier 1 Help Desk - $52,000 Remote IT Support Specialist - $47,000 IT Systems Analyst - $65,000 August 2025: PC Technician - $49,000 Tech Support Level _$56,000 NOC Technician Data Center - $57,000 Senior Analyst - IT Support - $70,000 AI Security SME - $115,000 July 2025: Ai Engineer - $70,000 Datacenter Technician - $72,000 IT Internship - $37,000 Customer/Tech Support Rep - $41,600 Project Manager - $100,000 All require IT Certifications and some require a 4 year degree but SKILLS over DEGREE! PLEASE READ: ** We have received numerous resumes that are missing the required certifications. If your resume does not meet our requirements or you fill out the form below, you are agreeing to be contacted by our training partner for free training preparing for a similar job. If you have a resume with IT Certifications or Project Management certifications just reply to this ad, if you need to be certified or are new to IT click on the link and fill out the form. https://yourit.lpages.co/mia/

DNI/Creative IT Solutions is providing all systems administration and network engineering skill sets for the US Army's global email systems for the Defense Information Systems Agency (DISA). Install, configure, administer and maintain currently supported and subsequent versions of network offerings within a commercial cloud tenant construct. Create Standard Operating Procedures (SOP), and Tactics, Techniques, and Procedures (TTP), The contractor shall ensure all documents and reports are written and formatted properly. Monitor tenant performance utilizing cloud based monitoring and alerting software. Ensures that all projects they are supporting have the latest updates on and that government leadership is tracking any priority efforts that are not expected to meet mission timelines. The contract should be prepared to participate in high level briefings for workload they are supporting. All contractor actions must be done in accordance with official government guidelines to maintain compliance with all government policies and process. The contractor shall deliver Quality Assurance and Service Level Management project reports using Government owned data to perform and provide weekly, monthly, quarterly, and annual Quality Assurance (QA) reports. The contractor shall ensure projects follow government processes for assigning, categorizing, and documenting from start to completion. Maintain the current dashboard and implement necessary changes to report up to date metrics and analyses. The contractor shall have privileged access to a DISA information system, which shall have an ability and authority to control and change program files, and other users’ access to data. Evaluate and engineer highly available network solutions based upon customers’ requirements which are capable of meeting strict uptime requirements. Use the established change management process to provide changes in response to policies, security, or customer requests. Ensure compliance with Joint Task Force (JTF) directives for ports and protocols. Supported functions include but are not limited to installing, configuring, monitoring, operating, upgrading, patching, technical refresh, troubleshooting, deep packet inspection, network packet capture, quality assurance, and Return Material Authorization (RMA) network communications equipment. Ensure the migration and implementation efforts conform to the physical and logical infrastructure and security configurations (such as Access Control List (ACLs) and deny-by-default). Implementation and configurations of hardware or software devices and network functions to support new services and applications. Compliance with security controls, including, but not strictly limited to, providing confidentiality, integrity, and availability as well as government compliance with Security Technical Implementation Guidelines (STIG), Zero Trust and Defense in depth. Interact/coordinate with service desks, technical staff and customers to resolve technical problems or provide information. Perform backups IAW applicable regulations, policies and guidance and ensure backup failures are properly addressed. Provide callback and after-hours support. Work non-prime shift Requirements 5+ years of network engineering experience An active Secret security clearance is REQUIRED. Security+ certification is REQUIRED. Benefits This is a full time/permanent position with excellent benefits, and outstanding compensation including full medical, dental, 401K vacation and holiday pay. AAP/EEO Statement:  DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.  Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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