Customer Experience Coordinator

About the Role: Tapstitch is seeking a deeply operational and hands-on Customer Support Lead to take ownership of our global support function alongside leads in China. Help lead a distributed international team and act as the voice of the customer across the business.You will lead a growing international team and develop systems that drive customer satisfaction, brand loyalty, and operational excellence across the entire support lifecycle. This role reports to company leadership and works cross-functionally with Product, Marketing, and Operations teams across the U.S., China, and the Philippines. Key Responsibilities: Own and lead customer support operations globally Manage, coach, and scale a distributed support team, with a focus on teams in the Philippines Build strong working relationships across functions, especially with Product and Supply Chain teams based in China Audit and improve all customer training materials, macros, and internal documentation Partner with the U.S. team to develop support content (Help Center articles, walkthrough videos, AI chatbot prompts) in advance of product or garment releases Monitor team performance rigorously through KPIs; resolve bottlenecks and escalate issues early Maintain and refine workflows, prioritization rules, and categorization to ensure actionable data Serve as the internal “Voice of the Customer” (VOC), advocating for user needs and identifying systemic issues for cross-functional resolution Travel regularly to the Philippines to maintain close oversight and foster a culture of accountability and excellence on the ground Requirements 5+ years of experience in customer support or operations, with at least 2 years in a leadership role Proven track record managing offshore or international teams Deep familiarity with CS software and support workflow configuration Strong communication skills and ability to work cross-culturally Exceptional attention to detail and a proactive, ownership-driven mindset Experience in eCommerce, fashion, or SaaS strongly preferred Willingness to travel to the Philippines as needed (roughly quarterly) Benefits Why You’ll Love It Here Lead a high-performing customer support team at a high-growth, VC-backed startup Drive customer satisfaction and loyalty through customer support efforts Collaborate with cross-functional teams to build innovative customer experiences. Join a mission-driven company backed by top-tier VCs Performance-Based Bonus: Up to 20% of base Health, dental, and vision insurance Early equity opportunity About Tapstitch: Tapstitch is a fast-growing, VC-backed fashion-tech startup on a mission to revolutionize how brands are built. We combine the ease and speed of print-on-demand with the quality, variety, and creative freedom of a premium manufacturer, making it radically easier for anyone to launch and scale a fashion brand. Our platform gives entrepreneurs, influencers, and existing labels access to high-quality, on-trend apparel that they can customize, brand, and dropship globally. Since launching in March 2024, we’ve grown at breakneck speed, now powering thousands of fashion brands. In March 2025, we closed a major Series A led by Tier 1 commerce investors. We’re scaling fast, expanding our NYC headquarters, growing our global team, and building the most powerful platform in fashion.

*** $1,000.00 retention bonus/ Hourly attendance bonus ***Please apply at the station Location: 7204 NE Fourth Plain Vancouver, WA 98662 Convenience Store Cashiers are the face of our stores. They are an important part of our Guests’ Day, and they are experts in creating the Guest experience. Cashiers provide prompt and outstanding Guest service, quality products, and maintain a clean and comfortable store environment. Every Cashier is a valuable part of our team. Key Responsibilities • Acts with integrity, honesty, and knowledge that promote the culture and values of our Company. • Maintains a calm demeanor during periods of high volume to keep store operating to standard and to set a positive example for the entire team. • Delivers outstanding Guest service by maintaining a positive and friendly demeanor and connecting with each and every Guest. Every position is expected to do their part to provide amazing Guest service, whether you are a Cashier or a management employee. • Follows Company operational policies and procedures, including those for cash handling and safety. • Provides fresh, quality products consistently for all Guests by adhering to all product rotation, food safety, and presentation standards. Follows safety guidelines for all duties. • Maintains regular and punctual attendance. • Promotes great team work and readily assists with team needs throughout the shift. • Maintains a clean and polished appearance, wearing the designated uniform. • Consistently uses suggestive selling techniques in order to boost store sales and increase Guest satisfaction. • Follows all state and federal regulations for gas, alcohol, and tobacco sales. Required Knowledge, Skills and Abilities • Ability to learn quickly • Ability to understand and carry out oral and written instructions • Strong interpersonal and communication skills • Ability to work as part of a team • Benefits include PTO, holiday pay, employer matched simple IRA • Compensation: $16.75/hour • Employment type: full time ***Please apply at the station

At Jiffy.com, we’re obsessed with delivering an effortless, fast, and delightful experience for our customers. Whether they’re small business owners, hobbyists, or crafters bringing their creative visions to life, we make sure every interaction is seamless. Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey. As a Customer Operations Supervisor, you’ll go beyond just advocating for customers—you’ll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analyzing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You’ll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention. This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture. Key Responsibilities: Lead Customer Experience Improvements: Identify and implement process enhancements to streamline support interactions and reduce customer effort. Analyze & Solve Root Causes: Dive deep into customer feedback, operational data, and escalations to uncover systemic issues and propose scalable solutions. Optimize Processes & Workflows: Work cross-functionally with customer service, product, and operations teams to eliminate inefficiencies and improve response times. Monitor & Report Key Metrics: Track customer satisfaction (CSAT), Net Promoter Score (NPS), resolution time, and support trends, providing insights and action plans. Champion the Customer Voice: Ensure customer feedback is integrated into decision-making across teams, influencing product, service, and policy improvements. Drive Cross-Team Collaboration: Work with product managers, engineers, and operations leaders to enhance self-service options, automation, and overall CX efficiency. Standardize & Document Best Practices: Develop playbooks and processes that empower support teams to deliver consistent, high-quality service. Act as an Escalation Point: Handle high-impact or complex customer issues, working cross-functionally to resolve them and prevent future occurrences. Requirements Qualifications: Bachelor’s or Associate's degree in Business, Operations, Customer Experience, or a related field. A track record of driving measurable improvements in customer service efficiency, satisfaction, and retention. Experience leading CX transformation initiatives, implementing automation, and improving self-service options. A passion for fixing broken processes, enhancing customer journeys, and making things work better, faster, and smarter. Process & Operations Expert: 5+ years of experience in customer experience, operations, or process improvement, preferably in e-commerce or a high-growth company. Root Cause Analysis Pro: Strong ability to identify systemic issues, analyze data, and implement sustainable fixes rather than just treating symptoms. Customer-Obsessed: Passionate about enhancing the customer journey with a relentless focus on making experiences smoother, faster, and frustration-free. Data-Driven & Results-Oriented: Skilled at pulling insights from customer feedback, operational KPIs, and support trends to drive measurable improvements. Tech-Savvy & Automation-Focused: Comfortable working with CRM tools (Zendesk, Intercom), chatbots, AI-driven automation, and ticketing systems. Cross-Functional Collaborator: Ability to influence and align teams across customer service, product, and engineering to implement CX improvements. Strong Communicator & Leader: Proven ability to advocate for customer needs, present insights to leadership, and drive process change. Agile & Adaptable: Thrives in a fast-paced, constantly evolving environment where priorities shift based on business and customer needs.. Benefits Why Join Jiffy? Be part of a cutting-edge, automation-driven customer service team. Work on innovative projects that improve efficiency and eliminate manual processes. Make a real impact by shaping the future of customer experience. Hybrid work model with in-office training to set you up for success. Opportunities to grow within the company Generous compensation and employer paid benefits Annual wellness and professional development Stipend Perks of getting lots of clothing! At Jiffy.com, we believe that customer experience is everything—and we’re looking for a leader who is ready to make a difference. As our Customer Experience Lead, you’ll have the opportunity to optimize processes, implement meaningful change, and shape the future of customer interactions at Jiffy. If you love digging into data, solving problems at their core, and driving real impact, we’d love to hear from you.

Mindful Mushrooms is hiring for a farmer’s market representative. We are seeking an enthusiastic individual who is interested in being the public face of our business and educating the community about the world of mushrooms! We are looking for someone who is available to work Woodstock Market on Sundays for the month of October and be available to work as a back up rep for Saturdays and Sundays for winter markets. Ideally, we are hoping to find someone who can also continue working as a rep in the spring and summer months too. This job includes: -Driving to the farm (located in Oregon City) -Loading vehicle with supplies and products -Driving to the farmer’s market and setting up the booth- keeping it well stocked and visually pleasing/ organized -Conducting sales via cash, electronic payments, and market tokens -Basic addition and subtraction -Communicating effectively and enthusiastically with customers -Staying time conscious and moving through the customer line efficiently -Educating the public on the medicinal characteristics and gourmet uses of the products -Effectively communicating with supervisor regarding inventory, sales, questions, and needs. -Breaking down market booth -Loading vehicle back with market supplies -Driving back to the farm end of day to unload supples Requirements: -Weekend availability -Smartphone compatible with square -Vehicle large enough to accommodate all market supplies -Ability to lift 40 lbs -Experience with customer service *We are an LGBTQ owned farm, so you must be ok with that. Homophobia, transphobia, and racism will NOT be accepted. Pay is based on market location and is anywhere between $140-$185 Please email your resume to riley@mindful-mushrooms.com *Include in the email the make and model of your vehicle.

Who We Are Our purpose and our sole focus is making schools, institutions, and public gatherings safe and secure for the people who attend them. We provide security, safety, and medical support services to empower schools, event venues, and organizers and organizations to confidently prevent and manage emergencies and protect lives. Who We Are Looking For This position is responsible for interfacing with the School (our client), the community, the general public and other Security Professionals on post to ensure that operations are functioning effectively and according to Post Orders and Company policies, while also assisting the Security Director,  Assistant Director, or Site Supervisor to address all after-hours operations and employee relations issues in a timely manner.  Essential Responsibilities: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Other duties may be assigned at supervisor’s discretion.  Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs Supervise and support all security personnel assigned to the shift. Ensure coverage and readiness of all assigned posts and patrol routes Communicate shift assignments, expectations, and procedures to security staff. Provide real-time direction during routine activities and emergency situations. Serve as the acting lead in the absence of the Site Supervisor. Document all shift activities in detailed logs and incident reports. Immediately notify the Site Supervisor of significant incidents, emergencies, or policy violations. Submit end-of-shift reports outlining security activities, concerns, and officer performance. Watch for irregular or unusual conditions that may create security concerns or safety hazards and report them accordingly Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift Ability to maintain excellent attendance and punctuality and have the ability to work in a very independent environment, ensuring all directions and instructions from the  Security Director,  Assistant Director, or Site Supervisor are followed consistently and thoroughly Interact professionally with all individuals in a courteous and customer service-oriented manner and de-escalate situations before they become hostile or unpleasant Demonstrate the ability to take initiative to handle and prioritize multiple, competing deadlines Requirements Our ideal candidate possesses the following:  Required - Education, Licenses, Certifications & Skills Must possess a high school diploma or equivalent Must possess a current and valid SPO License Current CPR/AED & First Aid Certification (highly desirable but will train) Must pass pre-employment background check Must be able to possess and maintain a professional, uniformed appearance at all times on campus Outstanding verbal and written communication skills required Minimum 1 – 3 years of professional-level work experience required Preferred – Experience and Skills Previous experience in supervisory or leadership roles (Highly desirable, but NOT required) Familiarity with security equipment and best practices Strong attention to detail and possess active listening skills Ability to follow directions Ability to make decisions in stressful situations, assess and evaluate situations effectively, and identify critical issues quickly and accurately  Willingness to take direction and critical feedback and adapt to improve skills and effectiveness with a positive, energetic attitude Benefits Status: Full-Time Benefits Offered: Medical, Dental, Vision STD/LTD, Life 401k Retirement Savings Hourly Rate: $25.00

Roving Leasing Agent - Full Time Position - 31.0 hrs / week - 4 days per week Immediately hiring experienced Leasing Agent for a Roving position on the West Side of Portland - work locations may include Beaverton, Tigard, Hillsboro, Cedar Mill We offer spacious 1 and 2 bedroom apartment homes. Be sure to ask about our employee discount. At Carla, we offer an excellent benefits package including paid medical insurance, employee optional dental insurance, paid holidays, sick & vacation time, 401k with employer $ for $ match (up to 4%) with immediate vesting. Other benefits include employer paid Short-term disability, Long-term disability, Group life insurance w/Accidental Death coverage. A DAY IN THE LIFE AS A LEASING AGENT As a Leasing Agent, you arrive at the office each day ready to greet visitors to the community, provide information about the property and engage in leasing activities. Your attention to detail assists you as you explain rental policies to residents and oversee workflow including applications, rental agreements and move-in packages. Using Yardi Voyager & Tenant Tech, you accurately enter data and produce accurate weekly, monthly, quarterly and annual reports. You get great satisfaction from making sure that all resident issues are resolved in a professional and friendly manner. You love working with people and performing a variety of tasks throughout your day. Your Resident Manager enjoys working with you as you support their functions and workflow. You play an essential role in Carla Properties' success! QUALIFICATIONS Must have 4+ years of prior leasing experience. Skills required for the position include: *Customer service skills (intermediate+) *Computer skills (intermediate+) *Sales experience (4+ years) *Must have excellent attention to detail and stellar organizational skills *Experience with Yardi and Tenant Tech a plus! WORK SCHEDULE This is a full-time position that requires working on the weekends, the work schedule is 31 hours per week, working on Friday, Saturday, Sunday, Monday with Tue/Wed/Thu as the days off, weekdays 9am - 6pm; weekends 9am - 5pm. ABOUT CARLA PROPERTIES LTD Carla Properties is a locally-owned business that has been in the property management field for 50 years. We manage over 2,100 multi-family housing units located in the greater Portland Metropolitan Area. Carla Properties offers a style of living that brings together exceptional locations with apartment communities designed to meet our residents' every desire. Many of our communities are conveniently located near shopping, banking, transportation, and prominent industries. We take excellent care of our apartment communities, our residents, and our employees. At Carla Properties we have an exceptional team of motivated, customer service focused employees who enjoy helping our residents feel at home in our apartment communities. We hire people who have an outstanding level of people skills, commitment to teamwork, and a desire to grow and advance their careers. Our company values include: promote from within, offer training and guidance, supporting operations. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information (www.carlaprop.com/careers) OR reply to this ad & be sure to attach your Resume & Cover Letter!! We look forward to meeting you! Pay Details: $22.00 – $25.00 per hour