Key Holder, The Grove

The Role To drive sales targets through exceptional artistry and outstanding customer service. Delivering Charlotte Tilbury’s philosophy of ‘artistry made easy’, the keyholder is a true brand ambassador, reflecting the brand’s values at all times.   Role Accountabilities Sales ·Lead by example to consistently achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT). ·Work collaboratively to achieve and exceed team and counter targets ·Create brand awareness through the sharing and demonstration of strong product knowledge ·Track personal performance on a daily, weekly and monthly basis ·Be proactive in booking appointments and maximizing every consultation Customer Service ·Consistently promote the Tilbury Touch and exceptional customer service ·Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary ·Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines. Artistry ·Be an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail Artists ·Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge ·Drive masterclasses and event activity in-store, ensure appointments are fully booked ·Bring active support and initiative for counter events/new product launches; sharing ideas ·Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines People ·Demonstrate a positive and cooperative approach towards your work and your colleagues ·Contribute to individual and team development plans through constructive feedback ·Maintain high standards of timekeeping on counter to ensure team efficiency ·Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times. Operations ·Ensure that exceptional visual and hygiene standards are maintained on the counter at all times ·Assist with maintaining the required stock levels, including stock counts, rotation and timely replenishment to ensure availability to the customer ·Ensure the Company cash loss prevention and security policies are adhered to at all times ·Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner Store and Retail Partner Relationships ·Establish and develop a cooperative and mutually respectful relationship with the store retail operations team; ensuring all store policies are adhered to at all times ·Proactively suggest win-win opportunities to your line manager to drive sales within store and develop a cooperative and mutually respectful relationship with the store retail colleagues Reporting Relationships - Report to Boutique Manager & Assistant Boutique Manager Requirements Key Selection Criteria ·       Background in retail ·       A strong artistry portfolio. ·       Examples of leading events and masterclasses ·       Proven track record of strong sales performance ·       Experience of managing, developing, and coaching Benefits Base Salary Range $26-28/hr Company Benefits Generous staff discount to use on all products Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets Medical, dental, and vision benefits Commuter Benefits (Pre-tax) Flex Spending Account (FSA) Employee Assistance Program (EAP) 401(k) with Company match Paid Time Off **Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting** About the Charlotte Tilbury Brand Charlotte Tilbury understands the power of beauty like no-one else.  With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.   She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way.  At the age of thirteen, Charlotte personally discovered the transformative power of makeup.  Since then, she has been helping others – starting with her school friends, to the most discerning women around the world today – look their most beautiful.   Charlotte believes that beauty is not an exclusive club and makeup is every woman’s secret weapon!  Charlotte has created an uncompromising collection for all modern women who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table.  She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.   At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.