Event Sales Manager (Escondido, CA)

Job Title: Sales & Event Manager FLSA Status: Exempt Immediate Supervisor: Senior Sales & Event Manager, General Manager Work Hours: 50 hours per week Position Summary As a Sales and Events Manager, you will work directly with the Senior Sales & Events Manager to drive sales and execute unforgettable events for our Guests and support the policies and procedures of CRG to deliver quality products and great service while maintaining budgeted financial guidelines. This position requires previous training and experience with a combination of restaurant, banquet service and event sales experience. The Sales and Event Manager is a “firsthand multi-tasking” position, which requires working on the floor during high volume, events, and holiday periods as well as when training and developing event employees. The Manager is responsible for ensuring the delivery of high food and beverage quality, a trained service Team, maintaining cost controls all while creating an exceptional dining experience for Guests of CRG. Operational knowledge is necessary within this position and daily duties incorporate actively controlling the restaurant’s profits, sales, and customer service in accordance with company standards and direction from the Senior Sales Event Manager and General Manager. Job Responsibilities Productivity · Sell, contract, and coordinate all restaurant and event spaces. · Answer leads, assist walk-ins and phone inquiries. · Achieve and exceed personal and team sales goals. · Plan and contract events, focusing on enhancing and elevating experience to ensure Guest satisfaction and repeat bookings. · Assist with forecasting sales. · Assist with the creation and marketing of seasonal packages. · Incorporate initiatives to support sales strategies and activities. · Recommend pricing strategies, service improvements and upsell strategies. · Greet Guests as they arrive and be on the floor during events to ensure an efficient service. · Respond promptly to Guest requests in a polite and professional fashion. · Attempt to limit and resolve all problems related to Guests’ service. · Attempt to limit and resolve all event staff related issues. · Manage meal breaks and rest breaks to avoid penalties and to maximize productivity. · Maintain positive relationships with vendors, staff, prospective clients, and industry professionals. · Attending appropriate industry networking events with Management approval. Administrative/HR · Assists with writing the quarterly and annual marketing and sales strategy plans. · Run sales and revenue reports weekly and distribute them to appropriate staff. · Maintain updates of all accounts within Tripleseat, Wedding Wire, and OpenTable. · Supervise, set up, execute, and maintain service standards with your Team day of events. · Complete standard operation procedures and template updates as assigned. · HR responsibilities may include but are not limited to employee training, schedules, and reviews. · Complete accounting needs for events department and reconcile events daily. · Establish and maintain proper inventory levels. · Order supplies to cover flow of business without excessive purchasing. · Utilize company established policies, procedures, and forms. · Attend weekly BEO Meetings. Safety · Maintain a safety-first culture in the Events Department. · Daily staff training on safety practices by observation and correcting bad safety habits. · Use the Injury Illness Prevention Program to maintain a safety-first culture. · Maintain in-depth knowledge of nutrition, common allergies, dietary restrictions, and food terminology. · Provide a safe working environment for employees and Guests by maintaining event facilities and equipment in their optimal working condition. · Adhere to all restaurant safety guidelines. Necessary Abilities, Knowledge & Skills · Professional and proficient verbal and written communication skills. · Excellent organizational skills and attention to detail. · Energetic, motivated, and creative collaborator. · Diplomacy in dealing with difficult situations and people, while exhibiting a consistent level of professionalism. · Minimum 1-year recent Event Sales experience within a high-volume event venue. · Knowledge of Microsoft Windows and Office applications. · Experience with event management software i.e., Tripleseat, Cvent, Social Tables a plus. · A combination of both restaurant, banquet service and event sales experience a plus. · Knowledge of Social Media Platforms a plus. · CMP CPCE and/or other industry certifications a plus. · Flexible schedule to work some evenings, weekends, and holidays. · This is not a remote position. Physical Demands While performing the duties of this job, the employee works in a fast-paced and high-volume restaurant and event setting. Because the environment includes a kitchen and customer seating area, the noise level may be disruptive at times. The position requires you to stand, walk, lift, twist, and bend for up to 10 hours a day, lift 10-20 lbs. regularly, and move up to 50 lbs. with assistance.