Browse
···
Log in / Register

Call Center Manager

Negotiable Salary

DSI Systems

Richardson, TX, USA

Favourites
Share

Description

DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Call Center Manager for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills. As the Call Center Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements. This is an in-office position that will report to our Richardson, Texas International travel, 1-2 weeks per quarter Full-time, Monday – Friday 9am – 5pm On call one weekend per month About DSI Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential. Requirements Manage the daily, weekly, monthly, and yearly agent scheduling, activities, objectives, and effective resource planning to maximize productivity Oversee, implement, and execute quality assurance (QA) programs and assessments Collect, analyze, and evaluate call center statistics (call waiting and handle times, resolution rates, accuracy, costs, and other service contact metrics); prepare performance reports by summarizing data and trends Monitor and improve support request handling and warm and cold transfer processes Meet call center financial objectives by working within available budgets, tracking expenses, estimating requirements; preparing an annual budget recommendation, scheduling expenditures; initiating corrective actions Maintain and improve call center operations by preparing and completing action plans; system audits and analyses; manage systems, process improvement, and quality assurance programs; evaluating and installing upgrades Effective at installing and maintaining equipment; developing preventive maintenance programs; calling for repairs Desire to become a subject matter expert on your client's business Manage and support onsite staff as well as remote employees as needed Other duties and responsibilities as assigned Requirements Minimum 5 years of proven experience as a call center manager or similar position Demonstrated competence in call center staff scheduling intricacies Proficient in call center equipment and software programs (call handling/routing software, CRMs, IVRs, etc.) Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures, including experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.) Outstanding interpersonal, oral, and written communication skills Ability to translate information and feedback, develop insights, and work collaboratively alongside internal sales and support colleagues, as well as retail sales partner clients Excellent organizational and leadership skills and problem-solving abilities, along with a demonstrated positive attitude and patience Pertinent and related call center certifications are a plus International travel required Proficient in Microsoft Office, Word, and Excel Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period 401k Plan with employer matching Paid vacation, personal/sick days, and bereavement time Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Source:  workable View original post

Location
Richardson, TX, USA
Show map

workable

You may also like

Workable
Bar Manager
$18-$20 hourly plus tips INNS OF AURORA, LLC. CORE VALUES: While our employees’ skill sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: • Courage • Initiative • Dependability • Flexibility • Integrity • Judgment • Respect for others POSITION PURPOSE: • The Bar Manager reports directly to and collaborates with the Restaurant Manager to ensure the proper supervision and managing of staff, daily operations of the restaurant performance as well as the maintenance of high standards of food, service, health and safety, and guest experience. RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS: 1. Guest Operations: • Maintain a strong presence in the restaurant; ensure guests are greeted at the door and their orders are taken promptly and correctly • Assist Restaurant Manager in personally responding to all guest complaints • Closely monitor guest dining experiences • Build positive clientele relationships with repeat guests • Pilot creation and maintenance of bar menus • Monitor food and beverage presentations and monitor expediting process • Report all restaurant complaints and communicate day-to-day matters to Restaurant Manager; read and review daily guest survey responses • Maintain and promote cleanliness standards, quality control, hygiene, health and safety • Ensure cleanliness of restaurant and bar areas before, during and after meal periods • Coordinate opening and closing procedures • Monitor and communicate all restaurant supply needs to Restaurant Manager and assist in requisition thereof 2. Personnel Management: • Design weekly schedules when requested by Restaurant Manager • Design and hold staff trainings for job competence and ensure staff is aware of restaurant policies and procedures including service standard for F&B and guest service standards • Manage and remediate staff conflicts; participate in disciplinary action at Restaurant Manager’s discretion • Assist in hiring and termination procedures, including interviews and staffing decisions using company procedures • Assist in the training, supervision, and monitoring of food sanitation and safety procedures in the dining rooms, bar and service areas • Train and monitor compliance of staff with guest check procedures • Ensure all employees adhere to code of conduct and company’s uniform standards, as defined in the IOA handbook • Ensure alcohol awareness programs, such as TIPS, are followed • Adhere to all work rules, procedures and policies established by the hotel and restaurant, including but not limited to, those contained in the employee handbook • Demonstrate the leadership qualities as outlined in the Leadership Job Requirement Chart 3. Inventory Management/Financials: • Be able to maintain and order proper amounts of wines, liquor, beer etc. for restaurant and banquet, per Restaurant Manager’s request • Manage Bar inventory on weekly/monthly basis • Supervise settlement of guest bills in accordance with hotel and/or restaurant policy • Follow up on accounting issues and resolve accordingly • Manage cash drawer throughout the shift and during opening/closing procedures, as necessary. Maintain change bag with necessary bills to operate. • Assist in weekly payroll, as directed by the Restaurant Manager • Certify daily shift reports and cash drop 4. Marketing: • Conduct market research in the trends of service styles, menus, cocktails, wine, etc. as directed by the Restaurant Manager • Assist in tracking and of in-house marketing initiatives • Network with local consumers and businesses to advertise our products and services • Assist in wine selection and meet with vendors and on an on-going basis and network with local wineries • Develop, implement and assess in-house promotions QUALIFICATIONS: • Masters in Hospitality Administration, or related field, or 4+ years of equivalent experience • Minimum of 3 years supervisory experience of 10 or more employees • Ability to multi-task effectively under fast-paced working conditions • Ability to maintain neat, professional, and clean appearance and practices • Ability to manage team of servers, hosts, bartenders, and other Inns of Aurora restaurant employees • Proficiency in Microsoft Office programs, and general computer literacy • Must demonstrate a professional’s demeanor and possess interpersonal skills • Specialized organizational, written, and verbal communication skills • Flexibility with hourly schedules, including weekend, holiday, and evening availabilities PREFERENCES: • Understanding of restaurant industry, fiscal management, and P&L Analysis • Experience with Micros software • Serving experience and experience with inventory management • Knowledge and understanding of workplace safety procedures • Extensive knowledge of the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora • Specialized historical knowledge of the Cayuga County and Village of Aurora area Requirements SPECIAL POSITION REQUIREMENTS: • TIPS certifications; will train as needed Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
Aurora, NY 13026, USA
$18-20/hour
Craigslist
Seeking Immigration Professionals with Spanish Proficiency (new york city: manhattan)
Candidates must be able to read, write, and speak Spanish with a high degree of accuracy and understanding. A Spanish language proficiency test would be required before performing the work needed. Location: New York, NY (In-person assignments within a two-hour radius of USCIS field offices) Hours/Schedule: Each attorney or interpreter will be required to attend interviews in person, with approximately 5 hours per assignment: Concurrent employment permitted Training:Attorneys: 1 week (40 hours) Interpreters: 2 weeks (80 hours) Pay:Attorneys: $60+/hour, depending on experience Translators: $40-50/hour, depending on experience Requirements: InterpretersFluent in English and Spanish 6+ months of professional interpreting experience (legal background not required) Proficiency in note-taking techniques AttorneysFluent in English and Spanish J.D. degree from an ABA-accredited law school; active bar membership in good standing Strong client-facing skills, with the ability to guide clients through challenging experiences Immigration law or mock trial experience preferred, but not required Interested candidates are encouraged to apply with an updated resume in Wordformat. Please ensure your resume includes all relevant experience, licensure (if applicable), and location (city, state, and zip code). Resumes that do not reflect this information may not be considered. We look forward to working with you! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)
224 Central Prk W, New York, NY 10024, USA
$40-80/day
Workable
Childcare Assistant Director
Childcare Assistant Director Love making a difference? You'll fit right in. There’s something truly special about knowing you’re shaping a child’s future. When you join The Sunshine House family, you’re not just taking a job—you’re making an impact. Now is a great time to join our team.  For 50 years, The Sunshine House has been nurturing young minds and helping children thrive. And we’d love for you to be a part of our next 50 years! Compensation & Pay Range: $23-$24 per hour (based on education, experience, and credentials). Candidates with advanced education and experience in early childhood education may qualify for higher pay within the range. Regular increases are considered with additional education, stellar performance, and years of service. Now Hiring at: 5825 Phyliss Lane Mint Hill, NC 28227 Assistant Director Responsibilities: What’s it like to be an administrator at our school? Help manage the daily operations of childcare school, ensuring we meet state licensing requirements and company policies. Perform administrative duties, give impactful tours to families, maintain records, ensure state licensing/policy compliance, and help keep everything running smoothly. Partner with families to provide the best care and education for their children. Support teachers in implementing our curriculum, enabling developmentally appropriate classrooms that spark curiosity and growth. Nurture positive relationships with families, teachers, state licensing representatives, and the community. Work in the classroom when needed to assist and support staff. Requirements This might be the perfect fit for you! Proof of high school diploma or equivalent Minimum of an associate's degree in early childhood education or related field required. At least 1 year experience managing a licensed childcare center required Proficient computer skills in a variety of business-related programs, including Microsoft Office. At least 21 years old. A passion for providing high-quality care and education! Benefits Why You’ll Love Working at The Sunshine House: Our team is our family. You invest in our children, and we invest in you!  Competitive Pay: The pay range is just the starting point. Our hiring managers carefully consider your experience, credentials, & education and complete annual salary evaluations. Ask about how we support advancement (like tuition reimbursement) that may increase your pay. Discounted childcare Same day pay available Unlimited growth opportunities   Fantastic Benefits Package: You have lots of choices for health, dental, vision, and other benefits such as AFLAC. Choices afford you control over how you’d like to receive your healthcare, and how much you want to pay for it. Affordable Blue Cross Blue Shield plans Company-paid life insurance 401K retirement plan Employee wellness program Work-Life Balance: Your paid time off starts accruing from day one. And the longer you stay with the company, the more time off you earn – including 7 paid holidays. Monday-Friday schedule Employee discounts on major brands like Verizon Paid Birthday holiday Education Supports: All required professional development is paid. Interested in continuing your education? We pay for the CDA program and support TEACH. Paid trainings & professional development Up to 95% FREE tuition for CDA, associate's, bachelor's or master's programs with the TEACH program. Eligible bonuses could push the amount of funding to over 100%. About The Sunshine House: For 50 years, The Sunshine House has provided high-quality early education and childcare for children from 6 weeks to 12 years old. We operate more than 100 schools across 7 states, helping children build a solid educational and social foundation while having fun. Learn more at www.sunshinehouse.com. Hear From Our Happy Teammates: ⭐⭐⭐⭐⭐ “I love coming to work every day because I truly enjoy my job, my coworkers, and the wonderful children we serve!” - Columbia, SC ⭐⭐⭐⭐⭐ “Sunshine House is a supportive and welcoming environment where we work together to provide the best care for our little ones.” - Stockbridge, GA ⭐⭐⭐⭐⭐ “My supervisors have always supported my growth here. It’s one of the best work environments I’ve ever experienced!” - Little Elm, TX Join our team today and start a rewarding career in early childhood education! The Sunshine House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Sunshine House prides itself on closely following state and federal laws designed to keep you protected. Follow the links below to learn about Discrimination, FMLA, and Polygraph protections. Information on additional employee rights can be found posted at each school. Discrimination Information FMLA Information Polygraph Test Information
Mint Hill, NC, USA
$23/hour
Workable
Executive Director (nonprofit, full-time, on-site)
OUR MISSION & VISION With a vision of a more resilient, interconnected, and compassionate community, Meals on Wheels of Takoma Park/Silver Spring’s mission is to nourish our community. We do this through the preparation and delivery of healthy, delicious meals to our homebound neighbors and other programs that support our community.   OUR CULTURE In this workplace, we are focused on and guided by our mission and our vision. We are honest, kind, respectful, and encouraging; we communicate openly and directly. There is space for curiosity and innovation. We express a generosity of spirit, understanding that everyone makes mistakes, and we learn from our own. We work hard, we pitch in where needed, and we trust that others are working hard, too. Our small, friendly team enjoys working together and supporting one another. OUR ORGANIZATION & TEAM Meals on Wheels of Takoma Park/Silver Spring (TPSS) is all about our people: 9 staff, over 200 clients/year, and more than 150 active volunteers. We are a small, lively group of dedicated nonprofit professionals, and we work closely to ensure operations run smoothly. As a direct service organization, we work hard, and our work is imbued with shared camaraderie. THE POSITION Generally, the Executive Director (ED) directs the leadership team at Meals on Wheels, oversees the work of the organization, and reports to the Board of Directors. Specific responsibilities include: Organizational Leadership & Strategy o   Lead the development and execution of strategic goals in alignment with the organization's mission. o   Provide strong internal leadership to guide staff, foster collaboration, and promote a culture of excellence, accountability, and inclusion. o   Represent the organization externally with credibility and professionalism, maintaining strong relationships with community partners, funders, and stakeholders. Financial o   Monitors financial performance and ensures compliance with accounting standards, funder requirements, and internal controls. o   Reviews monthly bookkeeping for accuracy and resolves questions and problems prior to review by the Treasurer. o   Ensures the preparation of monthly reports for internal use and quarterly & annual reports for the Board; drafts the annual budget; prepares the annual spreadsheet with prior year’s data for the timely completion of the 990. Fundraising and Development o   Provides leadership in fundraising strategy and execution. o   Oversees implementation of fundraising strategies, including events. In future, develop individual donors to grow our Sustainer Circle, building relationships. o   Directly responsible for grants and direct mail appeals. o   Provides vision and strategic thinking; builds relationships with donors and volunteers through recognition, including one-on-one and public thanks, conversations, and acknowledgements. Communications o   Reviews and advises on the communications calendar; supports access to data, information, and resources to support production of press releases and social media. Staff Management o   Supervises the Deputy Director and Chef/Kitchen Manager; support them in managing other staff, as well as operations, programs, and kitchen functions. o   Oversee recruitment, onboarding, annual reflections, and professional development of all staff. o   Maintain a workplace culture that emphasizes respect, equity, continuous improvement, and open communication. o   Participates in professional development and research to lead strategy across the organization. Community & External Relations o   Represents the organization to the public and advocates for its mission. o   Takes the lead building and maintaining relationships with stakeholders, serves as the point of contact for new relationships and negotiations, and, when appropriate, elevates staff to implement relationships once established.  Board of Directors Engagement o   Serve as the primary liaison between the staff and the Board of Directors. o   Partner with the Board to support effective governance, strategic direction, and organizational sustainability. o   Prepare timely and comprehensive reports, updates, and presentations to the Board. o   Support Board recruitment, onboarding, and development efforts. o   Staff the Board and Board committees as needed and ensure follow-through on Board decisions and initiatives. Benefits HOURS, COMPENSATION, AND BENEFITS.  The ED regularly works 40 hours/week and oversees a staff of 8 staff with 2 direct reports. The position is primarily onsite with one day/week possible after 2 months employment. Compensation includes health insurance (medical, dental, and vision). Benefits include paid vacation starting at 3 weeks/year; 10 days paid sick leave; 5 days paid dependent leave; and other benefits as described in the Staff Handbook. The starting salary range is 75K-85K with the exact amount to be determined by the Board of Directors. Exact compensation offered will be determined by the applicant’s skills, experience, and the specific responsibilities of the role and offers are typically not made at the maximum of the range.   HIRING POLICY. Meals on Wheels of Takoma Park/Silver Spring celebrates, supports, and thrives on diversity for the benefit of our staff, clients, and community. We welcome and encourage differences among our people and we are an equal opportunity workplace and an affirmative action employer.
Takoma Park, MD, USA
$75,000-85,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.