Director of Building, Grounds & Transportation

Gibbs Oil Company is currently seeking a dynamic and experienced Manager for our convenience store operations. In this leadership role, you will be responsible for overseeing the daily functions of the store, ensuring exceptional customer service, and managing a team to drive sales and maintain operational efficiency. Your core responsibilities will include: Managing daily operations to ensure the store meets financial and operational goals. Leading, training, and motivating staff to deliver outstanding customer service. Overseeing inventory management, including ordering and merchandising. Ensuring compliance with health and safety regulations. Developing and implementing store marketing strategies to enhance sales. Preparing and analyzing sales reports and financial documents. Coordinating with upper management to develop policies and procedures. Join us at Gibbs Oil Company and lead your own team to success while creating a welcoming environment for our customers. Requirements Qualifications: Prior experience in retail management, preferably in convenience stores or gas stations. Strong leadership skills with a proven ability to manage and motivate a team. Excellent communication and interpersonal skills to interact effectively with customers and team members. Proficiency in inventory management and financial reporting. Demonstrated ability to drive sales and enhance customer satisfaction. Flexibility to work varied shifts, including nights, weekends, and holidays. Valid driver’s license and ability to perform necessary driving tasks. Physical Requirements: Ability to stand for extended periods, lift up to 25 lbs., and perform other physical tasks associated with managing a retail environment. Benefits Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time.

CareDesk is seeking a dynamic and tech-savvy Client Experience Lead to oversee and continuously improve the client journey across all customer-facing functions. This role combines leadership of frontline support staff with responsibility for optimizing workflows, technology systems (with a focus on Zendesk and CRM platforms), and service delivery practices. The Client Experience Lead will ensure clients and users receive timely, accurate, and professional support while also driving process improvements that enhance satisfaction, reduce friction, and strengthen long-term relationships. This role is ideal for someone who thrives in fast-growing environments, is equally comfortable with technology and people leadership, and can jump between strategy and hands-on execution. Key Responsibilities Lead and coach support staff handling client service requests, ensuring consistent service standards and professional communication. Own and optimize the ticketing and CRM systems (Zendesk preferred) to improve usability, efficiency, and reporting accuracy. Monitor and analyze client interactions to identify friction points, escalate trends, and implement journey improvements across all touchpoints. Resolve complex or escalated client issues with professionalism and speed, setting the standard for service recovery. Collaborate with other functions (operations, IT, HR, RCM, etc.) to address systemic issues and improve cross-departmental workflows. Develop, document, and implement support policies and standard operating procedures to align with best practices. Track key performance indicators (KPIs), prepare reports, and present actionable insights to leadership. Introduce and champion technology enhancements that improve client service and team efficiency. Act as a subject matter expert on CRM and client support tools, providing guidance and training to team members. Qualifications Education & Experience Bachelor’s degree preferred; alternatively, 5+ years of relevant experience in client support, customer experience, or operations, with at least 1–2 years in a leadership role. Zendesk certification (or similar CRM system certification) preferred Healthcare or professional services background strongly preferred Skills & Competencies CRM & Support Expertise: Strong knowledge of CRM and support platforms (Zendesk preferred), with the ability to configure, optimize, and train others on system use. Client Journey Mindset: Proven ability to map, analyze, and enhance user journeys to improve client satisfaction and reduce friction across touchpoints. Process Improvement: Skilled in diagnosing workflow challenges, standardizing procedures, and implementing scalable improvements. Prioritization & Execution: Demonstrated ability to manage multiple priorities, balance short-term service demands with long-term improvements, and thrive in a fast-paced environment. Communication: Strong written and verbal communication skills, with the ability to draft policies, craft client-facing correspondence, and prepare executive-level updates. Leadership & Coaching: Experienced in guiding, mentoring, and holding team members accountable, setting high service standards and fostering continuous improvement. Analytical Thinking: Ability to interpret KPIs, identify trends in client interactions, and translate data into actionable insights for leadership. Success in this role will be measured by: Improved client satisfaction and reduced escalations across all support channels. Shorter resolution times and increased first-contact resolution rates. Clear, consistent documentation of support processes and user journeys. Higher team performance through coaching, accountability, and adoption of best practices. Demonstrated enhancements to workflows, tools, and client touchpoints that create a smoother overall client experience. Benefits 401(k) 401(k)matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Flexible Schedule

Gibbs Oil Company LP is on the lookout for a responsible and energetic Assistant Manager to join our management team in one of our Mobil convenience stores. This position is crucial in assisting the station manager with day-to-day operations, promoting a safety-conscious and customer-oriented environment. Key duties and responsibilities include: Providing exceptional customer service and ensuring a welcoming atmosphere for all customers. Supervising staff, including training, scheduling, and performance management. Managing inventory, including ordering and loss prevention. Handling cash management and daily financial reporting. Maintaining cleanliness and safety standards on the premises. Assisting in implementing promotional strategies to enhance sales. If you are looking for a challenging position where you can grow your management skills within a dynamic team, we encourage you to apply! Requirements Qualifications: Proven experience in a retail, service, or similar managerial role. Strong customer service skills and the ability to communicate effectively with customers and team members. Capability to manage inventory efficiently and handle cash transactions accurately. Experience in training and mentoring staff to achieve performance goals. Willingness to work flexible hours, including evenings, weekends, and holidays. Strong organizational skills and attention to detail. Ability to maintain cleanliness and safety throughout the gas station. Valid driver's license and the ability to perform job-related driving tasks. Physical Requirements: Ability to stand for extended periods and lift items up to 25 lbs. Benefits Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time. A full-time rule and waiting period for benefits may apply.

Gibbs Oil Company is seeking an enthusiastic Assistant Manager to join our team. In this role, you will play a critical part in the daily operations of the store, ensuring we provide top-notch customer service while maintaining a clean and efficient environment. Key Responsibilities: Assist the Store Manager in overseeing daily operations, including inventory management, cash handling, and staff supervision. Deliver exceptional customer service by addressing customer inquiries and resolving any issues that arise. Train, mentor, and motivate staff to achieve operational goals and uphold company standards. Ensure that the store is well-stocked, organized, and clean at all times. Participate in promotional initiatives to boost sales and improve store visibility. Complete necessary daily reports and documentation accurately and timely. If you are looking to advance your career in retail management and have a passion for customer service, we encourage you to apply! Requirements Requirements: Proven experience in retail or customer service, preferably in a supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to manage inventory and analyze sales performance. Flexibility to work various shifts, including evenings, weekends, and holidays. Willingness to take initiative and work independently. Valid driver’s license and reliable transportation. Physical Requirements: Ability to stand for long periods and lift up to 25 lbs. Benefits Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time.

Duties May Include: Schedule and supervise contractor personnel ensuring appropriate coverage across all tasks and locations (Ashburn, Orlando, San Antonio) Monitor and manage real-time TSD call, chat, email and ticket workflow adjusting staffing assignments to mitigate operational impacts Ensure supervisory coverage on all shifts with at least one supervisor covering each associated location Coordinate operational event response including volume spikes, wait time increases, and system outages Manage staff onboarding and offboarding processes including background investigation coordination Implement quality assurance measures and performance monitoring to meet AQL standards Requirements Required Qualifications: Minimum of three (3) years of IT service desk supervisory experience Bachelor's degree in Information Technology, Business Administration, or related field preferred Strong managerial, communication, and problem-solving skills Experience with 24x7x365 operations management and staff scheduling Knowledge of service desk tools and technologies (ServiceNow, call management systems) Ability to obtain and maintain CBP Background Investigation Desired Qualifications: Experience managing geographically distributed teams ITIL Foundation certification Knowledge of government contracting and compliance requirements Experience with cleared facility operations Project management certification (PMP, CAPM) Bilingual (English/Spanish) capabilities Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP. Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas. Professional Training – Formal training provided as required, with additional learning opportunities based on role.

The Role Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch. Responsibilities · Manage staff and maintain the highest customer satisfaction and employee engagement levels. · Set individual goals and KPIs for all staff positions with financial responsiblities. · Monitor staff performance to ensure that daily revenue and sold-hour goals are met. · Show employees how their individual contributions matter to the company’s success. · Communicate clearly, show recognition and build rapport with employees. · Monitor employee engagement levels and know how to promote a healthy work environment. · Train and advise staff members on how to win new referrals and gain repeat business. · Establish customer satisfaction metrics, evaluate performance and coach staff to success. · Build a plan for escalating customer complaints that results in quick, favorable resolutions. · Create annual budget, control expenses and meet or exceed plan. · Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes. · Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s. · Conduct operations and P&L meetings with key managers to increase productivity levels. · Formalize a coaching and training platform that’s consistent, effective and measureable. · Shape company culture by living out agreed upon values, specifically ethics and integrity. Requirements Competencies for Success · Develop a proven track record in operations · Ability to inspire and lead others to attain company goals. · Highly organized with exceptional follow-through abilities. · Strong verbal and written communications. · Quick, sound decision-making abilities. · Good presentation and public speaking skills is a plus. · Ability to build trust and demonstrate empathy. · Excel in a fast-paced, goal-driven environment. Benefits Why Choose Best Virginia Heating and Cooling Competitive pay – Starting $60,000 per year. Medical Insurance – We pay 100% of employee premium for health, dental, & vision insurance. Family can be added at employee expense. Insurance available after thirty (30) days. Short Term Disability, Life Insurance, & AD&D included at no cost. Work Life Balance – Thirteen (13) days Paid Time Off. 401k Plan – 3% match at 100% and additional 2% is matched at 50%. Eligible after six (6) consecutive months of employment. Latest Technology – Laptop and access to integrated software. Paid Training – Nexstar, Praxis, and Lennox U. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Best Virginia Heating and Cooling by applying via Indeed. Equal Opportunity Employer