Sr. Technical Escalation Manager (Remote - Texas)

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently.  We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose.  The Hardware Engineer will serve as a subject matter expert (SME) in Medical Guardian’s Personal Emergency Response Systems (PERS), Remote Patient Monitoring (RPM), and Senior Living hardware solutions. This role is responsible for supporting the full lifecycle of hardware including testing, verification, validation, troubleshooting, and root cause analysis. The Hardware Engineer will ensure optimal field performance of all devices by monitoring KPIs, driving improvements, and serving as the central technical resource for hardware reliability and functionality. The role will also require periodic travel to the Sharon Hill warehouse to support device inspections, testing, and collaboration with fulfillment and quality teams.  Key Responsibilities:  Hardware Support & Subject Matter Expertise  Act as the in-house SME for all PERS, RPM, and senior living hardware devices.  Provide technical expertise to internal teams, vendors, and partners regarding device functionality, integration, and performance.  Maintain thorough documentation of hardware specifications, configurations, test results, and performance data.  Testing, Verification & Validation  Design and execute test plans for new hardware and firmware releases.  Perform verification and validation activities to ensure compliance with technical, quality, and regulatory standards (UL, FCC, FDA if applicable).  Support pilot programs and field trials, ensuring devices meet performance expectations before full rollout.  Field Performance & KPI Management  Monitor and analyze device KPIs (failure rates, battery life, connectivity stability, false alarms, repair/replacement rates, etc.) to ensure optimal performance in the field.  Conduct root cause analysis of recurring or high-priority field issues and implement corrective/preventive actions.  Partner with Operations, Customer Support, and Quality to ensure member-reported issues are resolved efficiently.  Continuously recommend hardware and process improvements based on field data and performance metrics.  Cross-Functional Collaboration  Work with Product and Engineering teams to support new device development, testing, and launch readiness.  Collaborate with Fulfillment, Quality, and Warehouse teams (including periodic travel to Sharon Hill) to inspect inventory, test returns, and validate corrective actions.  Provide input into the hardware roadmap to align future devices with performance standards and member needs.  Qualifications:  Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field (Master’s degree preferred).  4+ years of experience in hardware engineering, testing, and support.  Experience with PERS, medical devices, RPM, or healthcare technology hardware, strongly preferred.  Strong knowledge of testing methodologies:  Electrical/Power (battery life, load, EMC/EMI)  RF/Wireless (Bluetooth, Wi-Fi, LTE performance)  Functional/System validation (firmware/hardware integration)  Environmental & Reliability (thermal, vibration, humidity)  Chemical/Biocompatibility testing for medical device  Experience with Verification & Validation (V&V) lifecycle, translating requirements into test cases, executing, documenting, and ensuring compliance standards.   Familiarity with compliance standards (IEC60601, ISO 13485, FDA) and regulatory standards (UL, FCC, CE, FDA Class I/II, ISO 13485)   Proficiency in test equipment, diagnostic tools, and engineering software to include:  Test Equipment: oscilloscopes, logic/spectrum analyzers, power analyzers, signal generators  Debug/Diagnostic Tools: JTAG/SWD debuggers, protocol analyzers (USB, I2C, SPI, CAN)  Engineering Software: LabVIEW or Python for test automation, MATLAB/Simulink, CAD/EDA tools (Altium/OrCAD), and test management platforms (Jira/Xray, TestRail).  Ability to periodically travel to Sharon Hill, PA warehouse for hands-on support.  Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.  Key Competencies:  Field Performance Focus – Ensures devices perform optimally for members, guided by KPIs and data.  Analytical & Problem-Solving – Skilled in root cause analysis and implementing long-term solutions.  Collaborative Communicator – Works effectively across engineering, product, quality, operations, and fulfillment.  Detail-Oriented – Accurate in testing, verification, and reporting.  Member-Centric Mindset – Prioritizes device reliability and performance to enhance outcomes for seniors.  Benefits Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick Time Off & Holidays) Company Paid Short Term Disability and Life Insurance Retirement Plan (401k) with Company Match

We have various Entry-Level IT projects available including new desktop hardware deployments(computers, monitors) and corporate office relocation's (disconnect/reconnect of desktop hardware). Each assignment can be a single day event or multiple day projects. Technicians can participate in all available days of a project or just the days of their availability. Weekday, evening and weekend assignments are available. If you are an Entry-Level IT technician or studying to be one and have flexible schedule, please respond to this posting with your resume copied to body of email and attached as MS Word document. Requirements - Must be able to show up to projects on time. - Must be able to come prepared with basic PC technician tools when needed. - Must be able to provide documentation of your work eligibility in the U.S. - Must be able to pass a background check. - Must be a team player and be able to follow directions. If you mind getting your hands dirty, and getting on the floor to disconnect and reconnect desktops, please do not reply to this post. Otherwise we look forward to hearing from you. o Principals only. Recruiters, please don't contact this job poster. o do NOT contact us with unsolicited services or offers

Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes (RMF).   Job Description Enterprise Horizon is seeking a highly skilled and security-conscious SAP UI5 Developer to support mission-critical DoD systems. The role involves developing and maintaining SAP Fiori/UI5 applications within a secure, structured, and high-compliance defense environment. The ideal candidate will combine strong technical expertise with an understanding of military operational needs, working closely with functional teams, system integrators, and DoD stakeholders.   Key Responsibilities Develop and maintain responsive SAP Fiori/UI5 applications in accordance with DoD security standards. Customize standard SAP applications and create new custom apps using SAP UI5 framework. Integrate frontend applications with SAP ECC/S/4HANA backend using OData and RESTful services. Ensure compliance DoD cybersecurity protocols during design and development. Work with IT and functional teams to gather requirements, provide technical solutions, and support lifecycle management. Participate in deployment activities, testing, validation, and user acceptance processes. Ensure high availability, reliability, and performance of UI5 applications within secure networks. Produce detailed documentation, technical specifications, and security-related compliance reports as needed. Requirements Required Skills & Qualifications Active Security Clearance (Secret or above preferred) or ability to obtain one. Proven experience with SAP UI5, Fiori, JavaScript, HTML5, and CSS3. Proficient in OData service integration, SAP Gateway, and Fiori Elements. Experience in developing SAP UI applications within controlled, secure environments. Familiarity with SAP ECC or S/4HANA systems used in defense or government sectors. Ability to work in a structured, documentation-driven environment.   Preferred Qualifications Experience working on Army ERP or logistics systems (e.g., GCSS-Army, LMP, GFEBS). Understanding of Army IT frameworks, including RMF (Risk Management Framework). Familiarity with ABAP debugging and backend development. SAP Fiori Certification or equivalent credentials.   Soft Skills & Attributes Strong attention to detail and commitment to data integrity and security. Effective communication with both technical and non-technical stakeholders. Ability to work independently or as part of a cross-functional IT team. Problem-solving skills with a mission-oriented mindset. Benefits Benefits We offer full-time salaried employees competitive salaries with a range of benefits, including: • Medical, Dental, & Vision • Life Insurance, Short-term Disability, Long-term Disability • SIMPLE IRA with Company Match • Federal Holidays • Vacation & Sick Leave   $500 Referral Bonus  If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to: www.enterprisehorizon.com/candidatereferrals. If we hire them, you could receive $500! See the link for further details.    Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.

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Exciting Security Project Manager contract opportunity. Requirements   Remote Security Project Manager: 3 plus years related experience in a project management capacity Senior Project Manager determines project scope, requirements, and deliverables for IT projects with clients or customers. They define, develop, modify, or provide input to project plans; they implement project plans to meet objectives Collaboration meetings and supporting decks to advise Cybersecurity and IT leadership on significant risk, issues, and mitigation to support ZTA Roadmap Implementation activities ZTA specific project management support in ZTA Roadmap and Implementation (Planning, Cost Schedules, and Performance) Experience evaluating, recommending, and implementing commercial hardware and software security products to augment and enhance enterprise cybersecurity program. Monitors project activities and resources to mitigate risk, implement or maintain quality assurance processes, make improvements, and solve problems or takes corrective action when problems arise B.S computer Science (CS), Management of Information Systems (MIS), Electrical Engineering (EE), or Cybersecurity from an accredited University. DESIRABLE QUALIFICATIONS: ISC2 Certified Information Systems Security Professional (CISSP), ISC2 Certified – Governance Risk and Compliance (CGRC) or Certified Authorization Professional (CAP), ISACA Certified Information Security Manager (CISM), ISACA Certified in Risk and Information Systems Control (CRISC), CompTIA Certified Advanced Security Practitioner (CASAP+), CompTIA Security+

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