Team Member (Charley's Cheesesteak)

Key Responsibilities: Customer Service: Greet customers with a friendly and welcoming attitude. Take customer orders and process them accurately through the point-of-sale (POS) system. Answer questions about the menu, ingredients, and promotions in a helpful and informed manner. Ensure customers receive their food and beverages in a timely manner and that their experience meets Charley’s standards for quality. Handle customer concerns or complaints professionally and promptly, escalating to management if necessary. Food Preparation: Assist in preparing food items according to Charley’s Cheesesteaks’ menu standards. Ensure that food is cooked and presented to meet quality and safety standards. Operate kitchen equipment such as grills, fryers, and ovens safely and according to guidelines. Follow all food safety and sanitation procedures to maintain a clean and safe environment. Assist in prepping ingredients and assembling orders as needed. Cleaning & Organization: Maintain cleanliness and organization of the restaurant, including dining areas, kitchen, and restrooms. Clean and sanitize workstations, counters, utensils, and equipment regularly. Assist in clearing and resetting tables as needed. Ensure that trash is disposed of in a timely manner and that the restaurant remains neat throughout the day. Team Collaboration: Work closely with other team members to ensure smooth operations and excellent service. Assist with stocking and replenishing supplies as needed. Support team members during busy periods, helping with tasks to maintain a fast and efficient workflow. Participate in team meetings and contribute ideas for improving operations and customer satisfaction. Cash Handling & POS: Accurately handle cash and credit card transactions, following proper procedures for payment processing. Operate the POS system to enter orders, process payments, and issue receipts. Ensure that all cash handling practices meet company standards and follow proper cash-out procedures at the end of the shift. Promotions & Up-Selling: Promote menu items and special offers to customers to increase sales. Suggest add-ons or upgrades in a friendly manner, such as drinks or sides, to enhance the customer’s meal. Assist with store promotions and encourage customers to try new menu items. Skills and Qualifications: Positive attitude with a focus on providing excellent customer service. Ability to communicate clearly and effectively with customers and team members. Ability to work in a fast-paced environment while maintaining attention to detail. Willingness to learn new tasks and operate kitchen equipment safely. Strong work ethic, reliability, and a team-oriented mindset. Ability to handle cash and process transactions accurately. Basic math skills to handle cash register operations and give correct change. Ability to follow food safety and sanitation guidelines. Education & Experience: No prior experience required; training will be provided. Previous experience in food service or customer service is a plus but not necessary. Physical Demands: Ability to stand for long periods and work in a fast-paced environment. Ability to lift up to 25 pounds, bend, and reach. Ability to perform repetitive tasks, including food preparation, cleaning, and organizing.