Account Manager

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is seeking bilingual and multilingual individuals to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are available Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $25 - $30 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Fluency in English and target language with a comprehensive understanding of idiomatic speech and cultural patterns. Previous interpreting experience, preferably in medical, legal, or educational settings. Demonstrated professionalism, punctuality, and adaptability in the workplace. Ability to work independently and as part of a team. Strong communication, analytical, and problem-solving skills. Ability to operate basic communication Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent; or certification in interpreting or related fields. How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Recruitment team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule

The Company Prime Robotics is a global provider of intelligent automation and autonomous mobile robots for the warehousing, distribution, e-commerce, and material handling industries. Founded in 2015 and based in Denver, Colorado, the company focuses on optimizing the fulfillment ecosystem through innovative robotic solutions. Their offerings include a suite of robotic hardware and software designed to enhance efficiency, scalability, and accuracy in various sectors, such as logistics and manufacturing. Prime Robotics aims to revolutionize warehouse operations by automating tasks like sorting, picking, packing, and shipping, thereby reducing labor costs and improving overall operational efficiency. You in The Role and on The Team In this role, you are a highly motivated Robotics Technician to join our team and contribute to the deployment, service, and monitoring for our robotic solutions. As a Robotics Technician, you will play a critical role in shaping the future of our warehouse automation solutions delivery to customers, working closely with customers and internal engineering teams to ensure the successful operation of our robotic system.     A Day in the Life at Prime Robotics  Monitor and observe the operation of customer robot fleets to ensure optimal performance  Be the point person to solve warehouse automation problems with the customers as they arise  Proactively identify and troubleshoot issues, providing timely solutions to minimize downtime to the customer  Perform hardware troubleshooting, including electronics, motors, and cabling, ensuring optimal functionality of the robot fleet.  Work hands-on with electromechanical systems in a shop environment, contributing to the efficient operation of the robots.  Conduct robot inspections and perform preventative maintenance  Diagnose and troubleshoot software issues, ensuring the smooth functioning of the robotic systems.  Document operational data and generate reports to track performance  Document all fixes to robots and maintain spare parts inventory  Provide support to team members and customers during project deployment and post-sales phases  Assist sales teams in providing on-site demos to potential customers  Implement warehouse automation solutions on sight new customers and expansions with existing customers  Flexibility in work hours to collaborate with colleagues in other time zones  Provide feedback to internal teams on customer needs, product performance, and potential areas for improvement  Familiarity with navigating Linux/Ubuntu systems is a plus  Demonstrate soldering expertise when necessary, maintaining and repairing electronic components.  Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.  Must have first-rate attention to detail and be meticulous in all tasks.  Requirements You LOVE Robots!  You love to tinker and see how things work- you have a curious mind!   Strong Customer Service skills  Proactive and self-motivated with the ability to work independently and adapt to changing situations.  Familiarity with mechanical or electrical systems gained through work experience or educational background.  Software experience also a plus.  Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.  Excellent communication skills to effectively interact with customers and internal teams  Detail-oriented with strong organizational skills to prioritize tasks and manage multiple projects simultaneously.  Demonstrate soldering expertise when necessary, maintaining and repairing electronic components.  Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.  Document all fixes to robots and maintain spare parts inventory  Ability to troubleshoot and work independently and as part of a team  Good driving record and reliable transportation to and from job locations  Must be able to work on your feet most of the day and lift at least 50 lbs.  Willingness to travel to client sites as needed (~10% travel)    Nice to have:  PLC programming/controls engineering and programming of automated systems  Linux skills  Prior experience with Warehouse Management System (WMS) software is a valuable asset.  Experience maintaining lithium batteries  Knowledge of basic networking  Familiarity with databases and proficiency in writing mySQL queries   Benefits We value our team members and offer meaningful benefits: Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront A collaborative culture where innovation thrives and your work has a real impact The excitement of contributing to transformative technology in a fast-growing industry Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.  Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. We unfortunately cannot offer visa sponsorship for this position. Location: Wellford, SC (On-site, local candidates only)  Shift: Day (M-F) Salary Range: $60,000-$75,000 Travel: Approximately 10%