Energy Advisor

The Energy Advisor (EA) provides services directly to homeowners, landlords, building owners, and other utility customers. The EA is responsible for completing walk-through energy efficiency assessments to deepen customer awareness and encourage participation in our energy efficiency programs. The EA will provide expert advice and coordination for our programs while recommending specific electric and/or gas system modifications. This role combines fieldwork with office time. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry. Requirements · Must have good interpersonal and customer service skills to establish and maintain effective working relationships with colleagues, other program employees, contractors (trade allies), and the general public. · Provide a professional appearance and behavior appropriate for a representative of the program o Adhering to the safety requirements of the organization and the utility client o Must demonstrate an ability to be punctual and regular in attendance. · Direct installation of energy-saving products as directed by program management · Promote the energy efficiency program to customers, trade allies, and program stakeholders within your assigned territory · Understand and implement the program’s Sales Process, including but not limited to: o Make outbound calls to existing customers to meet assigned energy-saving targets o Initiate new business with new customers through business-to-business efforts o Manage field time effectively with customer, Trade Ally, and program stakeholder visits o Develop and deliver presentations to create awareness about the program o Respond to customer inquiries and concerns by phone, electronically, or in person to move projects toward completion · Work with utility customers to provide energy efficiency and the business activities of its customers · Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up as required · Discuss technical elements of energy-consuming equipment-i.e., lighting, HVAC, hot water system, building and pipe insulation, and air sealing · Enter data into spreadsheets and databases to determine energy savings and to manage current projects, which may also include collaborating with Energy Engineers as required · Communicate professionally, business-likely, both orally and in writing. Must understand and follow oral and written instructions. · Proficient in Microsoft Office applications. Must be skilled in using computers and relevant software, including weekly activity reports, database tools, and email/communication applications. · Be able to work well independently as well as in a team atmosphere and willing to collaborate on continuous improvement of operations year after year · Assist the Program Manager in the training of new team members · Lead presentations promoting energy efficiency programs for targeted groups · Assist customers through the rebate application process Education and Experience: · High School diploma or equivalent · 1-2 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience · PREFERRED: previous energy efficiency and/or energy modeling experience · Previous customer service, sales, or marketing experience Required Skill, Knowledge, and Abilities: · Strong customer service and communication skills · Must be able to handle a wide work variety and work in a fast-paced environment · Ability to adapt to changing environment in the program when required · Must be a detail-oriented, organized, self-starter, and have the ability to prioritize workload · Ability to maintain and manage their daily work schedule · Proficient in Microsoft Office, specifically Word, Excel and Outlook · Strong data entry skills in entering information in tracking systems/databases · Ability to communicate effectively, both verbally and in writing with customers, clients and employees · Ability to analyze and interpret data and solve practical problems · Knowledge of mathematical concepts such as fractions, percentages, and ratios · Reliable transportation License & Certifications · Valid driver's license and clean driving record · BPI certification preferred Travel Requirements · Willingness to travel up to 25% of the time, including some overnight travel Physical Demands and Work Environment · Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and controls · Able to drive safely · Ability to lift 40 pounds · Noise Level is typically moderat