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Backend Engineer

$130,000/year

MLabs

San Francisco, CA, USA

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We are building the next generation of conversational AI agents to automate workflows for businesses. Our platform is an AI-native help desk that allows human agents to work alongside AI, increasing automation over time. Our AI agents handle both reactive and proactive automation across various channels like calls, SMS, and email, while maintaining a single, coherent conversation thread. We are a small, fast-moving team with a mission to maximize conversational automation for high-touch businesses. We need a motivated and ambitious Backend Engineer with hands-on experience building production backend systems. You should be comfortable hardening reliability, pushing down latency, evolving data models safely, and creating "paved roads" that make every other team faster. You'll thrive in our small, fast-paced startup environment where you can take on significant responsibility. Requirements Monitoring & Analytics: Implement metrics, dashboards, and alerting to track application and infrastructure performance and spot issues early. Collaborative Architecture: Work closely with our frontend and AI engineers to integrate backend modules with the broader platform. Scaling: Ensure our AI infrastructure is built to handle growing data volumes and real-time interactions with minimal latency. Qualifications 1+ years of experience building and shipping production backend systems. This is an on-site role in San Francisco, CA. Benefits Salary: $130k - $190k Equity: 0.10% - 1.00% Visa sponsorship is available (H1B transfers and new visas). Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

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