Property Management System Administrator

Property Management System Administrator Rockford is seeking an experienced Property Management Systems (PMS) Administrator to oversee the configuration, optimization, and strategic use of Yardi and other property management software. Applicants must have substantial experience in property management operations AND hands-on expertise with Yardi or a comparable property management system (e.g., RealPage, MRI, AppFolio). A solid understanding of how technology supports day-to-day leasing, maintenance, accounting, and portfolio management is essential. This position requires regular in-person work at our Grand Rapids, Michigan office and is not a remote or hybrid role. Key Responsibilities: System Administration & Optimization Serve as the primary administrator for Yardi and other property management systems. Oversee system configurations, enhancements, upgrades, and integrations with third-party applications. Partner with Yardi account managers to explore new features, best practices, and process improvements. Identify and implement ancillary technology solutions to improve operational workflows and system efficiency. Troubleshoot system issues, user errors, and data discrepancies, working closely with IT when needed. Technology Research & Implementation Research, demo, and evaluate new property management technologies, automation tools, and software solutions that enhance operational efficiency. Manage the implementation, integration, and user adoption of new technologies, ensuring a seamless transition, working closely with IT when needed. Collaborate with key stakeholders to identify departmental pain points and recommend technology-driven solutions. Property Acquisitions & Dispositions Lead PMS-related activities for property onboarding and offboarding, ensuring accurate and timely data migration. Set up new property configurations, GL structures, tenant ledgers, and reporting hierarchies in Yardi. Coordinate with accounting and property management teams to ensure seamless transitions. Archive, secure, and manage historical data for property dispositions while maintaining compliance with regulatory and financial requirements. Custom Reporting & Data Management Develop and maintain custom reports and dashboards in Yardi to support operational and financial decision-making. Monitor data accuracy and consistency across properties, implementing best practices for data governance. Collaborate with accounting and property management teams to provide real-time analytics for business performance. Audits & Compliance Maintain system security by managing user roles, permissions, and data access controls. Training & User Support Provide training and support to property management and accounting teams on Yardi functionalities and best practices. Assist in development of SOPs, training guides, and user documentation to improve system knowledge across the team. Serve as the primary point of contact for Yardi-related troubleshooting, user issues, and process improvement requests. Requirements 3+ years of experience in a property management setting is required. 3+ years of hands-on experience with Yardi or a comparable PMS (e.g., MRI, AppFolio, RealPage) is required. Deep understanding of property management operations (leasing, maintenance, accounting, resident experience) Experience researching, evaluating, and implementing new technology solutions to enhance department operations. Expertise in system configuration, reporting, data analytics, and workflow automation. Ability to troubleshoot system issues, manage upgrades, and work with external software vendors. Strong analytical skills with the ability to provide data-driven insights for business decisions. Excellent problem-solving, project management, and communication skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook), SQL reporting, and data visualization tools is a plus. Benefits At Rockford, we believe that investing in our people is essential to our success. We offer a competitive compensation package along with a 401(k) plan featuring a company match to help you plan for the future. Our team members have access to comprehensive healthcare coverage, generous paid time off, and flexible work schedules that support work-life balance. We encourage continued growth through tuition reimbursement and professional development opportunities, and we promote well-being through on-site health and wellness programs. Rockford also provides industry-leading technology to empower our teams and offers meaningful ways to give back through volunteer time off and partnerships with local organizations. Joining Rockford means more than just a job. It’s an opportunity to shape your career while helping to build stronger communities. Who We Are For nearly 40 years, Rockford has been a trusted partner to thousands of clients across the U.S. With construction management, real estate development and property management services all under one roof, we view space from every angle. We think like owners, build with precision and operate to achieve long-term value—always committed to craftsmanship, quality and service.  Our talented team brings expertise and innovation to commercial, educational, industrial, health + well-being, hospitality, multi-unit and retail markets. From complex, large-scale construction, to smaller renovations, we tailor our services and approach to meet the unique needs of our clients and the communities they serve.  Recognized by Engineering News-Record as one of the Top 200 Contractors in the nation and consistently honored as one of the 101 Best and Brightest Companies to Work For, Rockford delivers more than buildings. We deliver results that last. We’re deeply invested in our people, our communities and the continued success of every project we touch—driven by a clear purpose: to Build a Better World. Office Work Environment The work environment for this position is a typical office environment with occasional construction site visits. When in the office, the physical demands require the ability to sit for long periods of time. Intermittent movement, such as accessing centrally located office equipment, lifting of 35 lbs, bending, stooping, kneeling, and climbing, may be necessary to perform the requirements of this position. Site visits may subject the individual to hazards commonly associated with construction. Rockford is an equal opportunity employer that supports and subscribes to a policy of nondiscrimination in all aspects of employment. Rockford will not discriminate based on religion, race, color, national origin, age, sex (including pregnancy and related conditions, gender identity, and sexual orientation), height, weight, marital status, military service, partisan consideration, disability, genetic information, or any other reason prohibited by applicable federal and state laws.