Master Network Specialist (INS Technical Lead)

Experience: 5 Years The Senior Middleware Administrator is responsible for supporting all aspects of the GDOL Middleware environment, including, but not limited to, builds/deployment, patching and maintenance, automation (scripting), Project Support, troubleshooting, design, and certificate management.  This position works closely with Network Security, Application Development, Project Management, and Linux and Microsoft OS Server administration teams and is responsible for all facets related directly to or projects involving Middleware platform and infrastructure. The successful candidate should be highly skilled technically, with the ability to adapt quickly and provide solutions to complex scenarios. Responsibilities: 1.       Perform administrator duties for IBM WebSphere Application Servers V7, V8 & V8.5, creating scripts to automate manual tasks. 2.       Build/deploy and maintain WebSphere, WebLogic, Tomcat and IIS environments. 3.       Adhere to standards, processes, procedure and audit compliance controls. Maintain security audit requirements for Middleware Products. 4.       Design and build automated code deployment systems that simplify development work and make deployments more consistent and issues predictable. 5.       Perform patching, and ensure security compliance 6.       Leverage open source technologies such as Jenkins, Grafana, etc. Provide Linux support and develop/maintain Linux/Unix shell scripts. Implement and maintain Linux/Unix security. Perform appropriate Change Management duties to comply with IT policies and procedures. Perform appropriate Incident Management duties to comply with IT policies and procedures. Report progress on a weekly basis of status on all assigned work tasks in a written report. On call support and occasional weekend onsite support. Provide L2/L3 support. Create process documentation for team and provide internal training to team members. Document complex design items through documents and whiteboard sessions. Required Experience/Skills: 5+ years’ experience in supporting the Production environment running on Middleware Products such as IBM WebSphere Application V7, V8.5 & 9.0, IHS and IIS. 2+ years of experience in Tomcat, Apache HTTP server and Oracle WebLogic 3+ years of experience with installation and maintenance of software on Windows and Linux/Unix. 2+ years of working experience with Jenkins pipelines (declarative scripts) 3+ years’ experience with Windows, Linux (Centos, RHEL, SLES) and AIX. Proficiency with shell scripts, such as bash or sh.  Experience with applying patches to middleware environments. Experience supporting audits and providing evidence of compliance Experience in analyzing memory leaks, thread dumps and heap dumps. Proven ability to design automated CI/CD solutions for our middleware and IIS environment. Knowledge of Jenkins pipelines to deliver automated deployments and testing. Experience with creating and maintaining certificates using openssl, keytool, SSL protocols, ciphers and other security requirements.  Preferred Experience/Skills: Knowledge/experience working with Citrix Load Balancers and Edge servers. Knowledge/experience working with Kubernetes, Docker, subversion, Maven and Ansible. 3.       Knowledge/experience working with web services and micro services technologies. Familiarity with IBM COTS applications like Maximo, connect direct and eClient.   Proficiency scripting languages, such as YAML, JACL, JYTHON, PowerShell and Python. Experience with Microsoft’s Active Directory.

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.  Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.  At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!  NOC Technician I (must be open to any schedule/shift). As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch's network utilizing various network monitoring systems and direct access to switches, DACS, routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. NOC Technicians engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues. What You’ll Do: Follow Standard Operating Procedures in order to perform routine network changes, migrations, and maintenance in various network elements upon management request Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials and other team members for guidance Open trouble tickets and follow up on network/customer issues per Inteliquent procedures and complete applicable paperwork in a timely manner Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment Accept on-call responsibilities on a rotating schedule with other technicians Be available for overtime work assignments when requested NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management Some required travel related to training, meetings, and service coverage issues Requirements Exhibits a high level of initiative and resourcefulness Excellent organizational skills with frequent multi-tasking abilities Excellent written and verbal communication skills Proven documentation skills with consistent accuracy of details Superior customer service skills Self-starter with a high energy level Exhibits a high level of adaptability/flexibility Well-developed sense of urgency; follow through Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.   CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.   SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.   TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.   PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.   WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.   MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.  The annual starting salary for this position is between $25-33/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 7/13/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. 

TP-Link Systems Inc. is currently seeking a Business Networking Support Engineer Tier 2. TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure. Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team! What we’re looking for: TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American Business Network Support Specialist team. This position will focus on our SMB/Enterprise product lines for our North American customer base. The Level 2 Business Network Support Engineer will serve as the secondary point of contact for any escalated network support related issues and inquiries, troubleshooting and resolving complex problems in a timely and efficient manner through live phone, chat, and Email support and updated ticket queues. Additionally, Tier 2 Business Network Support Engineers will document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements.  Responsibilities: Service Request reception through Call/Chat/Email/Ticket system. Collect necessary information and determine basic problems of SR. Inform customer about the service request update. Update tickets in ticketing queue. Analyzing severity levels. Provide product information and configuration support based on knowledge base and other open information sources like TP-Link website. Product recommendations based on product specifications or competitor’s products. Perform hardware RMA based on relevant SOP. Follow the troubleshooting SOP and collect relevant technical problem identification information. Provide solution based on standard internet protocols and software features. Provide feedback on Level 1 support required material absence to Level 1 Support Manager. Provide feedback on scenarios or requirements not covered by the product to additional Support Teams. Full-time in Irvine office Requirements Must have expert-level knowledge of Wired or Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management). 2+ years business customer technical support experience via Chat, Phone or Email. 3+ years of experience supporting SMB/Enterprise products. At least 3 years of experience in the field of network management / support practice. Able to provide customer solutions based on requirements and TP-Link business products. Familiar with Cisco Meraki /HPE/Ubiquiti networks or other business network product configurations and troubleshooting. L3 Switch related experience preferred. Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively. Experience configuring of commercial networking products, such as firewalls, VPN routers, switches, or wireless access points. Proficiency in using Microsoft Office programs like Word, Excel, and Outlook. Experience in working in call center environments. Preferred Skills: Having working Experience in the networking industry Networking certifications (CCNA/CWNA/ACNT/CCNP/CCIE/Etc.) Familiarity with customer service processes and systems (e.g., Zendesk). Having IT working experience and familiar with Cisco Meraki /Juniper/HPE or other business network product configurations and troubleshooting. Having working Experience in the networking industry, like Cisco Meraki, HPE (Aruba), Ubiquiti Networks, etc. Education: BE Degree from an accredited college. Information technology, Computer Science, or computer engineering preferred. AE Degree with terrific Benefits Salary: $75K - $95K annually + Bonus WHAT WE'RE ALL ABOUT: TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team. We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

Who We Are EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software.  EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.   We are seeking a dedicated and results driven Senior Director Network Operations to join our growing team.   Responsibilities ·         Manage daily operations of an evolving support team for specialized equipment ·         Lead a team to triage and diagnose issues with precision and speed ·         Strive for 100% success at resolving downtime issues with extremely short cycles ·         Create and implement escalation policies ·         Prioritize resources effectively in a fast-paced environment ·         Collaborate with Engineering & Client Services teams for continual troubleshooting and procedure improvement ·         Train and mentor junior staff and technicians to provide industry-leading service ·         Develop and manage knowledge database and skills matrix to reduce time to resolution ·         Develop metrics to track trends in technical issues to catalog them for recognition ·         Optimize current processes, remove obsolete ones, and create new SOPs to ensure customers success ·         Provide feedback on technical support and proactively address emerging issues ·         Lead a team to set customer and internal stakeholders’ expectations around resolutions and timelines Requirements Who YOU Are ·         Experienced manager with a strong understanding of networking ·         Strong customer service skills ·         A proven mentor who can develop a team ·         A communicator- able to interact with your teams, customers, and senior leadership ·         Confidence presenter, to both technical audiences as well as the executive team ·         Goal-oriented and driven by success ·         Desire to be a part of a fast-paced team developing cutting edge technology ·         Comfortable working in a very fast-paced, constantly evolving team environment ·         Excellent communication skills, both verbal and written ·         Detail-oriented with solid project management follow-through     Qualifications ·         Bachelor's degree in computer science, information science, or specialization in network or embedded systems engineering ·         Advanced knowledge of networking technologies, cellular and wireless connectivity, protocols, and security ·         10+ years’ supervisory experience ·         15+ years’ experience in technical support ·         Minimum 10+ years in Enterprise Business-to-Business Support and/or Service Delivery. ·         Strong Knowledge of IT/Networking ·         Experience in B2B, SaaS ·         Availability to be called upon outside of business hours to resolve urgent issues ·         Knowledge of Linux is a plus Benefits What We Offer The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include: Base salary starting at $100K annually Health insurance (Single coverage 100% paid for by company) Dental and vision insurance 401K Plan (with aggressive company matching) Paid time off, plus paid holidays Regular free breakfasts, lunches and snacks Bicycles to ride around campus Team BBQs and annual company Olympics

TP-Link Systems Inc. is currently seeking a Business Network Support Engineer 2 (ONSITE). Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.  Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.  What we’re looking for: TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Engineer.  This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner.  Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements.  One should have great knowledge of business level networking. Responsibilities: Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. Deliver remote and on-site technical support for troubleshooting and resolving product issues. Analyze technical requirements for customer bids and proposals. Design and deliver  solutions based on TP-Link products that meet customer and business objectives. Collaborate with sales and engineering teams to ensure successful implementation of solutions. Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships. Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges. Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. Conduct technical training for external customers to help them better understand and utilize products. Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. Gather feedback from customers regarding product performance and usability. Participate in the validation and testing of new products to ensure technical readiness for market entry. Requirements Education & Experience: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field. 3+ years of experience in technical support, network solutions, or a related role. Technical Skills: Strong understanding of networking protocols (e.g., TCP/IP, UDP, DNS, DHCP) and network architectures (e.g., LAN/WAN, VLAN, VPN) Hands-on experience with networking devices, including routers, switches, and access points. Proficiency in analyzing logs, packet captures, and designing technical solutions. Experience with bid analysis and crafting technical solutions for enterprise clients is a plus. Skills: Excellent written and verbal communication skills in English. Strong customer service mindset with a proactive approach to problem-solving. Ability to work collaboratively with cross-functional teams. Respond to urgent cases, including those requiring attention outside of regular working hours. Relevant certifications such as CCNA, CCNP, or equivalent certifications. Experience providing training to internal teams and external customers. Familiarity with technical support for enterprise-level clients. Benefits Description TP-Link Systems Inc. is currently seeking a Demand Planner (ONSITE). Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.  Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.  What we’re looking for: We are driven by our core values of professionalism, innovation, excellence, and simplicity. Our goal is to help clients achieve outstanding global performance and to provide consumers with a seamless, effortless technology experience. As a Demand Planner, you will be responsible for all forecasting activities associated with our customers and products. The Demand Planner creates and maintains forecast models for customers, incorporating business intelligence and forecast information gathered from sales, marketing, finance, retailer replenishment analysts, and other sources. You will serve as the integration point and provide forecast modeling to key counterparts on our Sales and Marketing team. What your future looks like: Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function. Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results. Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions. Interact with sales, marketing, and customer finance to understand demand forecast drivers. Utilize a collaborative and consensus approach by working with Sales, Marketing and Customer Finance to obtain and ensure that current and accurate information is used for demand forecasts. Provide input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs. Closely coordinate and communicate customer action plans with supply planning Requirements Bachelor’s degree preferred or related experience 2+ years prior Supply Chain- Demand planning experience required. Industry experience is PERFERRED (Consumer Electronics). Technical knowledge in the CE industry is a plus Intermediate experience with Excel (Pivot Tables, VLOOKUP, Basic formulas, and data organization). Adaptable to the fast-paced industry. Strong work ethic with high energy and initiative Highly detail oriented and precise in work. Ability to multi-task and prioritize. Excellent written and verbal communication skills. Organized and a Problem solver Benefits Salary range: $95,000 - $125,000+ DOE & Bonus Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team. At TP-Link Systems Inc, we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

This position is a DOD Skillbridge Internship with the potential opportunity to become a full-time position upon completion. You must be active duty military and approved for DOD Skillbridge to be eligible The AFRL/RX System Administration Team’s training program is designed to provide a comprehensive and immersive learning experience for those who are leaving the military and entering the commercial work environment. The program is structured to ensure beneficiaries of the SkillBridge Program develop the necessary skills, increase his/her knowledge, and experience to succeed in his/her role, while contributing to the team's goals and objectives. Provide the beneficiary with a thorough understanding of the AFRL/RX System Administration Team's roles and responsibilities Develop the beneficiary’s skills and knowledge required to provide tier-2 and tier-3 technical support for an organization Further develop skills necessary to complete common system administration tasks in an Active Directory environment Introduce the beneficiary to advanced concepts and techniques to include group policy, puppet, and other similar automation technologies Provide hands-on experience in a real-world environment, and an opportunity to demonstrate the skills gained from this program Requirements You must be active duty military and eligible for DOD Skillbridge Active secret security clearance Familiarity with computers, including typing, using a mouse, and navigating a Windows or macOS operating system. Advanced familiarity with computers, including advanced OS topics, troubleshooting, maintenance, repair, and basic networking. Familiarity with basic administration tools and methodologies such as service, task and disk managers, user and group management, Active Directory concepts and tools. Requires a Security+ certification.