Medical Billing and Patient Accounts Specialist

Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home. We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you! Why You'll Love Working with us: 🚀 Rapid career advancement           💼 Competitive compensation package 🤝 Positive, team-oriented environment  🏥 Work with cutting-ed technology 🌟 Make a real impact on patients’ lives  📈 Join a fast-growing, mission-driven company We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you! Why You'll Love Working with us: 🚀 Rapid career advancement                          💼 Competitive compensation package 📚 Fully Paid Clinical Training                          🏥 Work with cutting-edge technology 🌟 Make a real impact on patients’ lives          📈 Join a fast-growing, mission-driven company 🤝 Positive, team-oriented environment   Position Summary: As a member of the USA Vein Clinics team you will be responsible for contacting patients regarding their outstanding balances. This position will be proactively resolving missing data issues, answering questions about why a patient has a liability, and securing payment. This position will work closely with the Manager of Revenue Cycle to ensure patients are being appropriately informed about their financial responsibility. The Patient collection representative is an important patient interaction point for the organization.   Position Details: Location: Corporate office in Northbrook, IL (no remote work) Full-time between the hours of 8am-430pm Compensation: $23-$30/hr based on experience and qualifications Key Responsibilities: Utilizing a dialer to contact patient Providing an interpretation of the patient’s benefits and, so our patient understand why they have a balance owed Responsible for interacting with USA Vein Clinics leadership and providing regular performance updates. Properly documentation all patient interactions Requesting payment for outstanding balance in full or setting up a payment plan meeting company guidelines Confirms and update patient identification and demographic/insurance information on each contact Negotiate with customers to arrive at the best resolution outcome for the company Have a full understanding of insurance processing for both in and out of network Ensure all collection efforts are compliant with all applicable rules and regulations Requirements 1+ years of medical collections experience, Strong interpersonal skills Extensive knowledge of the use of email, internet; ability to effectively use payer websites and use of Microsoft Products: Outlook, Word, Excel High school diploma or equivalent Problem solving and conflict resolution abilities Spanish fluency Preferred Benefits Paid training Health/Vision/Dental Insurance PTO and sick time 401k