Shift Lead (Del Taco)

Key Responsibilities: 1. Team Leadership & Supervision: Supervise and motivate the team during your shift, ensuring tasks are completed efficiently and to Del Taco’s high standards. Lead by example in providing excellent customer service, maintaining professionalism, and ensuring food quality. Assign tasks to team members based on restaurant needs and priorities, ensuring proper coverage across all areas. Support staff in completing their duties, providing guidance and training as needed. Assist with managing and tracking staff performance during your shift and report any issues to the Assistant Manager or General Manager. 2. Customer Service: Ensure customers are greeted and served promptly, providing a friendly and efficient experience. Handle customer complaints and concerns in a professional and timely manner, ensuring their satisfaction. Maintain high standards of service, ensuring food quality, accuracy, and speed of service. Resolve any customer issues on the spot, and escalate to the manager when necessary. 3. Food Preparation & Safety: Oversee food preparation to ensure quality, accuracy, and adherence to Del Taco’s standards. Ensure that food safety and sanitation guidelines are followed at all times, including proper handling, storage, and cooking of food. Monitor food levels and work with the team to ensure efficient restocking and preparation for peak hours. Help manage kitchen and restaurant cleanliness, ensuring the work area is organized, safe, and sanitary. 4. Cash Handling & Financial Procedures: Ensure accurate cash handling procedures are followed, including operating the cash register, processing payments, and balancing the cash drawer. Help manage labor and inventory costs during your shift by ensuring appropriate staffing and minimizing waste. Assist in tracking sales, managing cash deposits, and ensuring daily financial procedures are completed accurately. 5. Staff Training & Development: Assist with the onboarding and training of new employees, ensuring they are familiar with Del Taco’s procedures and expectations. Provide feedback and coaching to team members, helping them improve performance and develop their skills. Foster a positive work environment by encouraging teamwork and a strong work ethic among team members. 6. Operational Support: Ensure that the restaurant operates efficiently and safely, adhering to all Del Taco policies, procedures, and health and safety regulations. Assist with opening and closing procedures, ensuring the restaurant is properly secured at the end of each shift. Communicate effectively with the management team to ensure that operational goals are met and that issues are addressed in a timely manner. Skills & Qualifications: Education: High school diploma or equivalent (required). Experience: Previous experience in a food service or customer-facing role, with at least 1-2 years of experience in a supervisory role preferred. Leadership: Strong leadership skills with the ability to motivate and guide a team. Customer Service: Excellent communication and customer service skills, with the ability to handle customer concerns and complaints professionally. Organization: Strong organizational skills with the ability to manage multiple tasks at once in a fast-paced environment. Problem-Solving: Ability to address and resolve issues quickly and effectively, ensuring smooth operations. Attention to Detail: Ability to ensure that food quality, cleanliness, and safety standards are met consistently. Teamwork: Ability to work effectively as part of a team and provide support to others when needed. Physical Demands: Ability to stand and walk for extended periods of time during shifts. Ability to lift and carry items up to 50 pounds. Ability to work in a fast-paced, high-pressure environment. Ability to work flexible hours, including nights, weekends, and holidays.