Customer Success Manager

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.  Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.  At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!  The Customer Success Manager serves as the customer advocate responsible for proactively supporting customer relationships for any of their account needs. The Customer Success Manager provides the customer with a single POC to help drive any operational issues to resolution while always striving to improve the customer experience. Scope includes customer support from initial onboarding thru aspects of day to day support post install. May assume ownership for managing issues and critical events through resolution and coordinating root cause analysis to customers and/or leadership. Responsibilities Manage customers’ day-to-day needs to meet expectations and provide best customer experience with timely status updates; always keep the customer informed Act as primary point of escalation assistance for customers Act as liaison between customer and Sinch Voice internal partners e.g., Translations, NOC, Billing; escalating on customer behalf when necessary Schedule, facilitate and conduct customer calls as needed; Provides operational insight and participates in quarterly customer business reviews Maintain close working relationship with sales and product teams to understand customer types and all Sinch Voice products Proactively address customer issues, service and feature requests, growth opportunities, etc. Address product/service inquiries by obtaining information from internal stakeholders and communicating back to customers Research and understand billing disputes/inquiries/updates; work with internal stakeholders in product, sales and billing teams to drive resolution and process applicable credits on identified billing discrepancies Work with the Client Services Analyst to monitor assigned customer trunk groups and take required action to maintain appropriate levels of capacity to support known forecasts and acceptable levels of margin. Assist customers with TN inventory and ordering questions/issues; understand rate center coverage and overlays; work with Numbering Admin to obtain new inventory where none is currently available; set customer expectations for ordering timelines Send price updates/rate notification to Inbound customers and update rates accordingly; load new customer rates into legacy systems for MRC/NRC products and work with cross-functional teams to load rates for usage services; enter billing elements in TaSC for new or migrated customers Utilize reporting tools to address basic customer usage questions Work with Client Services Analyst to produce customer specific reporting requests and deliver to customers in a timely manner Provide assistance in fielding porting questions to the Local Number Porting (LNP) team Maintain customer profiles with accurate contact information and perform admin system maintenance and updates as requested; maintain accurate customer escalation list Field tax questions and issues to the internal tax team Educate customer on internal Sinch Voice processes, systems and portals, as well as any changes and upgrades to back office that may impact their business; Conduct customer training as needed Encourage and support customers in utilization of standard engagement procedures and tools, such as the Sinch Voice customer portal and escalation guidelines Participate in strategic planning sessions with internal Sinch Voice stakeholders, provide action plan and follow through on account related issues Focus on retention and identification of potential growth opportunities Perform outbound proactive calls to dedicated customers regarding product/service updates and other Inteliquent initiatives Embrace the Sinch Voice culture and participate in ongoing training, including staff meetings Perform other job-related duties as assigned Requirements Bachelor’s degree with business major or equivalent work experience 3-5 years of experience in Account Management/Customer Support, Telecommunications, Telecom Network or related experience Highly proficient in MS Software application, specifically, Excel, PowerPoint, Project, Word Experience with SalesForce desired Superior Customer Services skills Strong interpersonal skills – ability to engage and work with multiple teams/functions Strong organizational skills with multi-tasking abilities and ability to work well in highly pressured situations Strong technical troubleshooting and problem-solving skills Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.   CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.   SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.   TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.   PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.   WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.   MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.  The annual starting salary for this position is between $70,000 - 90,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 7/31/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. 

Looking for a customer service oriented individual. Hourly pay negotiable. Job includes a free furnished room including TV, private bath, microwave and fridge. Private access. Free year round convenient parking. Free utilities including cable TV and internet. Centrally located on bus line . Please respond .With JOBS YOU HAVE HAD and your PHONE NUMBER. We will call you and set up an interview.

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. 
A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. 

The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. Responsibilities Develop and foster an excellent customer experience across Luminance’s comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Requirements Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines Relevant work experience

Come join our outstanding team at the Champlain Valley Fair and be a part of something special! We are now hiring for the Admissions Department at the 2025 Champlain Valley Fair! If you are friendly, hardworking and customer service oriented, this is the right fit for you! The 2025 Champlain Valley Fair runs from August 22nd to August 31st; there are shifts available all 10 days of the fair in all areas of Admissions including: - Cashiers - Parking Ticket Sellers - Ticket Takers - Gate Keepers The Champlain Valley Fair is a long running tradition, and we have admissions team members who come back year after year to have a great time putting on an exciting local event. It is a great chance to enjoy getting outside for the last weeks of summer, being a part of a great local event, and earning some excellent extra cash in a few days of work. Requirements: Comfortable working in both indoor and outdoor environments Must be at least 18 years of age Customer service oriented Ability to work 8 hour shifts We look for people who are available for most if not all 10 days of the fair Must have the ability to work in a fast paced environment Must be able to walk long distances with ease and in possible inclement conditions Must be able to stand for approximately 8-12 hours a day depending on length of shift Must maintain a neat and clean appearance each day Must be able to attend pre-employment meeting MUST be able to pass a pre-employment background check We provide training and orientation at the paid pre-employment meeting, and always pair up new staff with experienced team members.

Join the creative revolution at XR!    XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!   At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.   Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let’s shape the future together!  The Opportunity The Senior Customer Success Manager (SCSM), reports directly to the VP of Customer Success and is the relationship owner, the primary point of contact, and the internal advocate for XR’s enterprise Brands and recurring revenue clients. Partnering with the Sales team for pre-sales demos and owning the account post-sale, the SCSM is responsible for managing onboarding, training, and the foundation for a long-term successful engagement.  The SCSM is responsible for nurturing the relationship post-onboarding by creating customized relationship journeys full of proactive touch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the SCSM is the client’s advocate, working cross-departmentally with all groups that touch the client’s business to understand and improve products, services, workflows, communication, opportunities, or solutions for the client. This role is also revenue-responsible; instrumental to renewals, growth, and additional services or features where they fit into the client’s needs.  Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players who are comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they are frequently considered someone you can depend on for a creative solution, a thoughtful response, or a listening ear.     Job Responsibilities:  Cultivate and own close client relationships with multiple stakeholders including C-level, executive personas, decision-makers, relationship owners, etc.  Create customized Customer Success plans for enterprise clients that dictate scheduled touch-points for proactive outreach, including weekly, monthly, or quarterly calls, video or in-person meetings.  Conduct and coordinate client onboarding sessions, as well as continued training sessions for the suite of XR products and offerings.  Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them to high levels of success using XR products and services  Develop deep insight and knowledge of the client's teams and operational structure by building a network of relationships.  Utilize XR-supported analytical tools to monitor and analyze engagement, and operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams.  Present Quarterly Business Reviews (QBRs) to clients, and share suggestions and optimal solutions.  Proactively maintain a high knowledge level of all supported services, products, and projects for clients.  Advise clients of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed.  Work with departmental leaders, product owners, and marketing to create personalized communication focused on company initiatives, changes or improvements to existing products in use, new features and products they might find useful, etc.  Represent the Voice Of the Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience.  Participate in the creation of interdepartmental support models, workflows, and standard operating procedures (SOPs).  Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices.  Collaborate with and guide internal teams supporting clients or projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations, and Technical Support.  Partner with the Deal Desk to ensure optimal account performance, and present renewals to existing clients that are aligned with ER strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs, etc with the Legal/Contracts team.  Align with a sales counterpart to upsell and cross-sell additional products or services to contribute to the client’s success.  Assist Sales and Marketing in managing and executing RFP requests.  Train junior members of the team by encouraging collaboration, learning, and innovation.  Pursuant to New York City's Pay Transparency Law the pay range for this position is $90,000 - $100,000; base pay offered may vary depending on job-related knowledge, skills, and experience. Requirements Minimum 4 years experience in B2B/Enterprise Customer Success management or 6 years of experience managing large client accounts, preferably in the advertising space. Must validate prior experience with Executive and/or C-suite leaders.  A record of success in turning clients into company advocates.  A strong passion for the client’s experience, with the ability and willingness to engage directly with clients.  In-depth knowledge of the advertising production industry with experience in creative logistics and campaign management, or demonstrated ability to quickly and effectively learn various products and services.  Comfortable leading client workshops, onboarding sessions, and meetings. Provide clients with ongoing training sessions for XR products and offerings.  Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices.  Ability to identify case studies and work with clients to get approval to use their names and logos in said studies.   Accountability, and comfort in being the face of both good and bad news to the client.  Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders to properly assess and understand complex situations.  Attention to detail and organizational skills.  Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed (delicately).  A knack for taking initiative and prioritizing key deliverables while working independently or collaborating with a team.  Strategic problem-solver, who is open to coaching and training.  Expertise in effectively upsell and cross-sell additional services that would support the specific Client's needs. Act as a Revenue driver and identify upsells to bring sales leads  Familiarity with working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement  Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools  KPIs  Outlined below are some of the metrics you will be responsible for:  User engagement - % and number of active users per month  Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and other client feedback  Revenue growth  Conversion rate  Client churn rate   Case Studies  The wonderful world of XR   Impactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.  Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!    Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.    Creative Culture: We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.    Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.    Let's Redefine What's Possible  If you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let's build the future, together. 

Currently looking for a highly motivated person to work their local area for real estate deals. With our training you will be expected to do your first deal within 30-90 days and make $10,000-$85,000 or more on it...even if you have no experience, 100% in writing. How? My system brings the deals and the funding to you and you make offers on and close or sell those deals for profit. We bring you 5+ deals to get you started then the system takes over. Who am I? I'm a professional investor and investor trainer. I bought my first property 24 years ago and have never looked back. Since then, I have trained over 1,526 investors to be successful in real estate all across the USA, Canada, Australia and I can help you succeed too...if I like you. I have worked closely with Daymond John from ABC’s “Shark Tank,” Tarek and Christina El Moussa from “Flip or Flop,” Robert Kiyosaki from "Rich Dad Real Estate", Than Merrill, “Star of A&E’s Flip This House,” Drew and Jonathon Scott, “The Property Brothers”, and a half dozen others. Best of all, you won’t have to pay $190,000 to $220,000 for the privilege like they did because we can split deals, but you'll need to be very motivated and have good credit to be trusted with our funds. We work closely with you and bring you at least 5 deals your first year and we put that in writing. QUALIFICATIONS: • Be Extremely Self Motivated • Strong Attention To Details • A Natural Problem Solver • Strong Communication Skills • A Desire To Help Others • Previous Negotiation Experience a Plus • Desire to Build a Business for Yourself • Be Willing To Dedicate At Least 5-10 Hours A Week To This To Start RESPONSIBILITIES: • Make Multiple Offers Per Week (Each Offer Will Only Take About 5-10 Minutes) • Follow Up On Previous Offers • Build Network Of Deal Finders Using Our System SOME OF WHAT YOU GET: • Exclusive World-Class Training Both Virtual And In Person Mentoring In Your Local Area • Access To Robust Training Library • Access to Funding For Residential And Commercial Deals • Access to Travel Benefits • Access to our Proprietary Deal Finder Software • Access to our One-On-One Weekly Training Sessions • Access to our Off-Market Deal Finder System • Full Support, On-boarding, Training, and Mentoring Provided (To help Close your Deals) WHAT YOU NEED: • A Good Internet Connection • Desktop or Laptop Computer (Apple or Windows) • A Smartphone (Android or Apple) • Good Credit To Be Trusted With Our Funds No license needed, but we only recruit one person or couple per area and once the areas are full this position will be gone and so will this ad. If you’d like to apply please please give us your name, phone number, email address, and current resume if you have one.