Customer Support Manager

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on! Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive. Oversee day-to-day operations Design strategy and set goals for growth Drive Sales and Installation Productivity to meet daily targets Ensure Daily KPIs are achieved Set policies and processes Ensure employees work productively and develop professionally Oversee training of new employees Prepare regular reports for upper management Requirements Proven experience as an Operations Manager or similar executive role Knowledge of business process and functions (finance, HR, procurement, operations etc.) Strong analytical ability Excellent communication skills Outstanding organizational and leadership skills Problem-solving aptitude Benefits Job Type: Full-time Pay: $60,000.00 - $70,000 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance ARE YOU READY TO JOIN OUR SERVICE TECHNICIAN TEAM?* If you feel that you would be right for this Call By Call Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

We are looking for motivated candidates to join our team at Sanctuary Medicinals! Please apply below. ASSISTANT General MANAGER - Woburn (ADULT-USE / Medical Co-Located CANNABIS STORE) Sanctuary Medicinals in Woburn is looking for the perfect Assistant General Manager to join our growing team. The ideal candidate will be passionate, a team-builder and ready to launch our store to new heights by working alongside leadership to build a dynamic and engaging vibe with staff and customers while managing and enhancing the bottom-line. The AGM will be responsible for building customer and staff relationships and will assist the GM in daily operations to achieve sales, service, cultural and operational goals. OVERVIEW The Sanctuary Medicinals Woburn Assistant General Manager is responsible to work collaboratively as part of a highly motivated leadership team to help manage Sanctuary's flagship Woburn location. The AGM will assist in managing all of the day-to-day operating requirements of the retail store and in accordance with professional guidelines, operational protocols and quality standards established by the Company. Additionally, we are looking for an experienced management candidate who has a strong background in METRC, inventory management, customer service and leadership and training know-how. This position shares responsibility in developing and maintaining a highly motivated leadership team to deliver the best customer service and education in every interaction. The AGM must maintain a professional appearance, organized work environment and facility appearance. The AGM will provide support to all Register Sales Team members, Receptionists, Security Team members, and other positions held throughout the operation. Under the direction of the Regional Dispensary Coordinator and GM, the AGM will oversee staff-customer interaction, staff morale, staff training, regulatory updates, Company news, industry trends, sales, mix product requirements, forecasting, transport coordination with the Littleton manufacturing facility and sanitation. Ensure that the Company’s diversity and inclusion staffing targets are met and further advanced. REQUIRED EXPERIENCE Two years of successful managerial experience in the cannabis, retail or food and beverage industry Full understanding of the Adult-Use and Medical cannabis regulations in Massachusetts Excellent communication skills both orally and written Ability to multi-task with effective time-management skills Performs well under pressure and in a fast-paced environment POS software operational and reporting experience Must have effective de-escalation and people management skills Flexible schedule for a 7 day a week operation Must be no less than 21 years of age Must pass a criminal background check as required by the CCC and with no felony convictions DESIRED SKILLS Previous Inventory Management Experience and comprehensive knowledge of METRC Previous retail management experience Bachelor’s Degree in Business Management or equivalent industry experience Cash handling and POS cash drawer reconciliation experience Opening and closing operational experience Spanish/English Bi-lingual KEY JOB DUTIES Maintain store culture and overall staff and customer satisfaction Responsible for both opening and closing the store and retaining all necessary keys and codes to operate the store. Must be dependable and reliable Ensure all safety and compliance regulations are followed by all staff Responsibilities in cash handling and product management Hold “shift meetings” to inform staff of important daily information Assist with employee timesheets Active role in the interview process and training. Prepare and deliver employee performance evaluations in conjunction with the General Manager Assists the General Manager in creation of, amendment of, and enforcement of all standard operation procedures as regulations require Assists with inventory, inventory control procedures, and cash handling protocols Maintains accurate records of all business activities including cash reconciliations, sales records, and returns as required both by Sanctuary and the State of Massachusetts Performs duties of all other positions below assistant manager; fills any staffing need when necessary Attendance required at all announced manager meetings. This position may be required to hold meetings for other staff, create input for specials, events, pop ups and all-around education for staff and public JOB SOFT SKILL REQUIREMENTS Ability to follow direction and meet deadlines Ability to lead others and align personal goals of staff with company objectives Organized and detail oriented Positive attitude Good listener Can collaborate effectively Strategic planner Excellent managerial skills Ability to work in a fast-paced, changing and challenging environment Enjoys working with customers and understands what “service” means Is aware of unconscious bias and the importance of diversity and inclusion JOB SCOPE This role follows established policies and procedures and works in partnership with the retail and security teams to ensure the safety and security of the staff and customers. The AGM assists with the merchandising, operations, and execution of store and company standards in addition to resolving both associate and customer concerns. The AGM will be responsible for building customer relationships and will develop overall store strategies and tactics to achieve sales, service, and operational goals. DISCRIMINATORY PRACTICES PROHIBITED In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sanctuary are based on merit, qualifications and abilities. The Company complies with all EEOC guidelines. Sanctuary does not discriminate in employment opportunities or practices on the basis of: Race, national origin or ethnic background; Height and weight; credit rating or economic status; religious affiliation or beliefs; citizenship; marital status, civil partnership or number of children; age; gender, gender identity or expression; sexual orientation; security/background checks for certain religious or ethnic groups; U.S. military or veteran status; disability or medical condition; or questions and examinations. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Click To Apply!!

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. 
A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. 

The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. Responsibilities Develop and foster an excellent customer experience across Luminance’s comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Requirements Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines Relevant work experience

TRAINING FOR THIS POSITION STARTS AUGUST 19TH, CALL NOW!!!! 2 shifts available: Monday - Friday 7am - 3pm Monday - Friday 9am - 5pm EPS is looking to expand its PHX Call Center operations in 2025. As an APPOINTMENT SETTER for EPS, you would be calling businesses across the United States talking with merchants about their business merchant service account. YOU WILL NOT BE SEELING ANYTHING. After speaking with the merchant you will book a time for a local agent to meet then at the business. THATS IT!!! Your hourly plus commission paycheck should easily exceed $1000.00 (weekly) after you are out of training. And yes, its paid training! Full benefits as well after 90 days! ***** Full time position Uncapped commission Daily, weekly, monthly & yearly bonuses Advancement Opportunities Fun Environment WEEKLY PAY PAID training Medical, Dental, Vision Insurance offered after 90 days Expectations: * Must be able to work Monday -Friday * Must be PUNCTUAL! * Must be positive, and motivated! * Open to learning! * Must have great verbal and written communication skills * Comfortable cold calling, and overcoming objections Experience is definitely a plus, but not required! That's it! We teach you EVERYTHING else!!! If you are ready to make serious money with a company YOU CAN GROW WITH, contact EPS’s recruiting line TODAY to schedule your interview!! Recruiting Line: 630-343-6214 (Please only call during normal business hours of 8am to 4pm Monday- Friday) This position is IN OFFICE ONLY, no remote positions available. If we don't answer, please leave a PROFESSIONAL voicemail with your information. We are getting a lot of inquiries and we will get back to you only if you leave a PROFESSIONAL voicemail. We look forward to hearing from you!

Join the creative revolution at XR!    XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!   At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.   Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let’s shape the future together!  The Opportunity The Senior Customer Success Manager (SCSM), reports directly to the VP of Customer Success and is the relationship owner, the primary point of contact, and the internal advocate for XR’s enterprise Brands and recurring revenue clients. Partnering with the Sales team for pre-sales demos and owning the account post-sale, the SCSM is responsible for managing onboarding, training, and the foundation for a long-term successful engagement.  The SCSM is responsible for nurturing the relationship post-onboarding by creating customized relationship journeys full of proactive touch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the SCSM is the client’s advocate, working cross-departmentally with all groups that touch the client’s business to understand and improve products, services, workflows, communication, opportunities, or solutions for the client. This role is also revenue-responsible; instrumental to renewals, growth, and additional services or features where they fit into the client’s needs.  Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players who are comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they are frequently considered someone you can depend on for a creative solution, a thoughtful response, or a listening ear.     Job Responsibilities:  Cultivate and own close client relationships with multiple stakeholders including C-level, executive personas, decision-makers, relationship owners, etc.  Create customized Customer Success plans for enterprise clients that dictate scheduled touch-points for proactive outreach, including weekly, monthly, or quarterly calls, video or in-person meetings.  Conduct and coordinate client onboarding sessions, as well as continued training sessions for the suite of XR products and offerings.  Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them to high levels of success using XR products and services  Develop deep insight and knowledge of the client's teams and operational structure by building a network of relationships.  Utilize XR-supported analytical tools to monitor and analyze engagement, and operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams.  Present Quarterly Business Reviews (QBRs) to clients, and share suggestions and optimal solutions.  Proactively maintain a high knowledge level of all supported services, products, and projects for clients.  Advise clients of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed.  Work with departmental leaders, product owners, and marketing to create personalized communication focused on company initiatives, changes or improvements to existing products in use, new features and products they might find useful, etc.  Represent the Voice Of the Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience.  Participate in the creation of interdepartmental support models, workflows, and standard operating procedures (SOPs).  Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices.  Collaborate with and guide internal teams supporting clients or projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations, and Technical Support.  Partner with the Deal Desk to ensure optimal account performance, and present renewals to existing clients that are aligned with ER strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs, etc with the Legal/Contracts team.  Align with a sales counterpart to upsell and cross-sell additional products or services to contribute to the client’s success.  Assist Sales and Marketing in managing and executing RFP requests.  Train junior members of the team by encouraging collaboration, learning, and innovation.  Pursuant to New York City's Pay Transparency Law the pay range for this position is $90,000 - $100,000; base pay offered may vary depending on job-related knowledge, skills, and experience. Requirements Minimum 4 years experience in B2B/Enterprise Customer Success management or 6 years of experience managing large client accounts, preferably in the advertising space. Must validate prior experience with Executive and/or C-suite leaders.  A record of success in turning clients into company advocates.  A strong passion for the client’s experience, with the ability and willingness to engage directly with clients.  In-depth knowledge of the advertising production industry with experience in creative logistics and campaign management, or demonstrated ability to quickly and effectively learn various products and services.  Comfortable leading client workshops, onboarding sessions, and meetings. Provide clients with ongoing training sessions for XR products and offerings.  Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices.  Ability to identify case studies and work with clients to get approval to use their names and logos in said studies.   Accountability, and comfort in being the face of both good and bad news to the client.  Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders to properly assess and understand complex situations.  Attention to detail and organizational skills.  Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed (delicately).  A knack for taking initiative and prioritizing key deliverables while working independently or collaborating with a team.  Strategic problem-solver, who is open to coaching and training.  Expertise in effectively upsell and cross-sell additional services that would support the specific Client's needs. Act as a Revenue driver and identify upsells to bring sales leads  Familiarity with working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement  Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools  KPIs  Outlined below are some of the metrics you will be responsible for:  User engagement - % and number of active users per month  Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and other client feedback  Revenue growth  Conversion rate  Client churn rate   Case Studies  The wonderful world of XR   Impactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.  Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!    Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.    Creative Culture: We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.    Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.    Let's Redefine What's Possible  If you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let's build the future, together. 

VACANCY: HOUSE CLEANER cleaning company needs girls. (work on contract 1099) 💰 Pay: from $20 to $30/hour 📍 Location: New York, Manhattan, Brooklyn , Queens . 🔧 Duties: * Cleaning of private homes, apartments, offices * Compliance with checklists and quality standards * Photo report after cleaning * Polite interaction with customers ✅ Requirements: * Responsibility, neatness, punctuality * Readiness for physical work * Experience is not necessary - we can train you 🎁 We offer: * Flexible schedule (you choose the days and hours) * Fast payments (weekly) * Support and training from the coordinator * Friendly team 📩 WANT TO WORK WITH US? Write us an e-mail