Call Center Director

As an Allego Customer Success Implementation Manager, you will be at the forefront of our customer journey, playing a pivotal role in ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new customers. You are a seasoned project manager with a strong customer-centric mindset and the ability to navigate implementation projects with multiple workstreams and diverse stakeholder groups. Your expertise in SaaS implementations, coupled with your confident and prescriptive approach, will guide customers to a successful launch that positions them for long term adoption and success, and smooth transition to the post-implementation experience.  Our most successful team members are driven by the unique opportunity to have a direct impact on the growth of the company.  This is accomplished by not only consistently delivering positive customer experiences for new customers, but also by contributing to the ongoing refinement of our approach and best practices based on lessons learned and evolving customer needs.  Allego is a collaborative, energizing, fast paced environment where we believe we are part of building a significant company that will transform the way that ideas are shared, and learning happens.  We love our customers and have fun working together! Responsibilities: Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success. Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks. Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego. Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption. Be comfortable pushing back on customer requests that deviate from proven strategies. Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption. Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria. Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met. Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer. Ensure a smooth transition to the post-implementation CS team at the end of the implementation.  Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health. Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs. Requirements Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and relationship Strong project management skills, including the ability to develop and execute project plans to manage timelines and mitigate risks. Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers on best practices. Strong interpersonal skills and experience initiating and building positive relationships both internally, and with customers Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion. Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations Technical aptitude and the ability to understand and consult on product feature configuration Highly detail oriented and quality driven, with a strong sense of ownership and accountability. Ability to thrive in an extremely fast paced and evolving environment while maintaining a positive attitude  Bachelor’s degree or equivalent Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus Revenue enablement experience is a plus Benefits Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full-time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego employees. Health Insurance Unlimited PTO 401K match Wellness programs Flexible schedule

Vermont Rail System is hiring train dispatchers to supervise rail traffic. This fast-paced position will keep you alert when fielding calls from train crews, maintenance-of-way production gangs, signal maintainers, municipal authorities, and the public regarding train operations, railroad track maintenance, and emergencies that can occur along the tracks. Prospective employees will be trained to take incoming calls and learn how to make inquiries to gain the correct information to safely determine the necessary course of action. Prospective employees will efficiently and safely direct and coordinate rail traffic and on-line work projects via Track Warrant Control, ensuring compliance with railroad operating rules and timely movement of freight and passenger trains. Vermont Rail System’s dispatchers work in four shifts: First Shift from 5:45 AM to 2:05 PM Monday to Friday; Second Shift from 1:45 PM to 10:05 PM Tuesday to Saturday; Third Shift from 9:45 PM to 6:05 AM Thursday to Monday (overnights); and a Swing Shift from Saturday to Wednesday comprising all three shifts. Training period will include extensive on-the-job training on all four shifts as well as classroom training during regular business hours. Candidates must be able to multitask and prioritize, when necessary, as the control center features several computer monitors to observe trains, maintenance-of-way crews, and other safety sensitive information effecting the system at any given time. Candidates must have proficient digital literacy skills in the Microsoft Office suite with an ability to learn railroad specific computer software. Candidates must be able to use a computer quickly to ensure critical operations are completed efficiently and safely. Candidates must have a high school diploma or equivalent, with secondary education preferred. Strong written and verbal communication skills required. Ideal Candidates Will: • Be safety conscious and capable of fostering safe work practices that will contribute to the achievement of company safety goals. • Administer efficient crew utilization and timely hours of service relief • Develop and maintain accurate records • Exceed customer expectations whenever possible • Have a strong aptitude for utilizing information systems and ability to work in a fast-paced environment with changing priorities. • Be able to identify and distinguish colors displayed on monitors, switch indicator lights and other safety sensitive indicators • Be able to use logic and reason to identify approaches or determine solutions to problem solving • Be attentive to detail with the ability to maintain composure during stressful situations • Be a quick learner with the ability to grasp and apply key training concepts We offer: **$500.00 sign-on bonus paid in one lump sum after 90 days employment **Company sponsored healthcare **Paid dental premiums (no weekly deductions out of your paycheck) **Company sponsored life/ ADD insurance **Paid holidays **Paid time off **Overtime permitted **Premium retirement benefits **Employee Assistance Program Visit our website to view job descriptions, more employee benefits, and see all the awesome TRAINS! http://vrs.us.com/

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.  Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.  At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!  The Customer Success Manager serves as the customer advocate responsible for proactively supporting customer relationships for any of their account needs. The Customer Success Manager provides the customer with a single POC to help drive any operational issues to resolution while always striving to improve the customer experience. Scope includes customer support from initial onboarding thru aspects of day to day support post install. May assume ownership for managing issues and critical events through resolution and coordinating root cause analysis to customers and/or leadership. Responsibilities Manage customers’ day-to-day needs to meet expectations and provide best customer experience with timely status updates; always keep the customer informed Act as primary point of escalation assistance for customers Act as liaison between customer and Sinch Voice internal partners e.g., Translations, NOC, Billing; escalating on customer behalf when necessary Schedule, facilitate and conduct customer calls as needed; Provides operational insight and participates in quarterly customer business reviews Maintain close working relationship with sales and product teams to understand customer types and all Sinch Voice products Proactively address customer issues, service and feature requests, growth opportunities, etc. Address product/service inquiries by obtaining information from internal stakeholders and communicating back to customers Research and understand billing disputes/inquiries/updates; work with internal stakeholders in product, sales and billing teams to drive resolution and process applicable credits on identified billing discrepancies Work with the Client Services Analyst to monitor assigned customer trunk groups and take required action to maintain appropriate levels of capacity to support known forecasts and acceptable levels of margin. Assist customers with TN inventory and ordering questions/issues; understand rate center coverage and overlays; work with Numbering Admin to obtain new inventory where none is currently available; set customer expectations for ordering timelines Send price updates/rate notification to Inbound customers and update rates accordingly; load new customer rates into legacy systems for MRC/NRC products and work with cross-functional teams to load rates for usage services; enter billing elements in TaSC for new or migrated customers Utilize reporting tools to address basic customer usage questions Work with Client Services Analyst to produce customer specific reporting requests and deliver to customers in a timely manner Provide assistance in fielding porting questions to the Local Number Porting (LNP) team Maintain customer profiles with accurate contact information and perform admin system maintenance and updates as requested; maintain accurate customer escalation list Field tax questions and issues to the internal tax team Educate customer on internal Sinch Voice processes, systems and portals, as well as any changes and upgrades to back office that may impact their business; Conduct customer training as needed Encourage and support customers in utilization of standard engagement procedures and tools, such as the Sinch Voice customer portal and escalation guidelines Participate in strategic planning sessions with internal Sinch Voice stakeholders, provide action plan and follow through on account related issues Focus on retention and identification of potential growth opportunities Perform outbound proactive calls to dedicated customers regarding product/service updates and other Inteliquent initiatives Embrace the Sinch Voice culture and participate in ongoing training, including staff meetings Perform other job-related duties as assigned Requirements Bachelor’s degree with business major or equivalent work experience 3-5 years of experience in Account Management/Customer Support, Telecommunications, Telecom Network or related experience Highly proficient in MS Software application, specifically, Excel, PowerPoint, Project, Word Experience with SalesForce desired Superior Customer Services skills Strong interpersonal skills – ability to engage and work with multiple teams/functions Strong organizational skills with multi-tasking abilities and ability to work well in highly pressured situations Strong technical troubleshooting and problem-solving skills Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.   CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.   SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.   TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.   PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.   WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.   MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.  The annual starting salary for this position is between $70,000 - 90,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 7/31/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. 

Looking for a customer service oriented individual. Hourly pay negotiable. Job includes a free furnished room including TV, private bath, microwave and fridge. Private access. Free year round convenient parking. Free utilities including cable TV and internet. Centrally located on bus line . Please respond .With JOBS YOU HAVE HAD and your PHONE NUMBER. We will call you and set up an interview.

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on! Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive. Oversee day-to-day operations Design strategy and set goals for growth Drive Sales and Installation Productivity to meet daily targets Ensure Daily KPIs are achieved Set policies and processes Ensure employees work productively and develop professionally Oversee training of new employees Prepare regular reports for upper management Requirements Proven experience as an Operations Manager or similar executive role Knowledge of business process and functions (finance, HR, procurement, operations etc.) Strong analytical ability Excellent communication skills Outstanding organizational and leadership skills Problem-solving aptitude Benefits Job Type: Full-time Pay: $60,000.00 - $70,000 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance ARE YOU READY TO JOIN OUR SERVICE TECHNICIAN TEAM?* If you feel that you would be right for this Call By Call Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Come join our outstanding team at the Champlain Valley Fair and be a part of something special! We are now hiring for the Admissions Department at the 2025 Champlain Valley Fair! If you are friendly, hardworking and customer service oriented, this is the right fit for you! The 2025 Champlain Valley Fair runs from August 22nd to August 31st; there are shifts available all 10 days of the fair in all areas of Admissions including: - Cashiers - Parking Ticket Sellers - Ticket Takers - Gate Keepers The Champlain Valley Fair is a long running tradition, and we have admissions team members who come back year after year to have a great time putting on an exciting local event. It is a great chance to enjoy getting outside for the last weeks of summer, being a part of a great local event, and earning some excellent extra cash in a few days of work. Requirements: Comfortable working in both indoor and outdoor environments Must be at least 18 years of age Customer service oriented Ability to work 8 hour shifts We look for people who are available for most if not all 10 days of the fair Must have the ability to work in a fast paced environment Must be able to walk long distances with ease and in possible inclement conditions Must be able to stand for approximately 8-12 hours a day depending on length of shift Must maintain a neat and clean appearance each day Must be able to attend pre-employment meeting MUST be able to pass a pre-employment background check We provide training and orientation at the paid pre-employment meeting, and always pair up new staff with experienced team members.