Supervisor - LAX  Los Angeles International Airport - SUPER003314-0000 (Los Angeles, CA)

Supervisor - Full-Time – LAX Los Angeles International Airport    $21 - $22 / hour   Position may need to work Nights, Weekends and Holidays.   BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.     COMPANY BACKGROUND   Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.     Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.     Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.   BASIC FUNCTION   Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.     KEY RESPONSIBILITIES   Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.         Maintain a safe working environment by monitoring safety procedures and equipment.         Perform the same Cart Associate work duties as those supervised, including but limited to:         collect and transport carts to ensure carts are available for customer use;                 provide customer service to airport passengers;                 light cleaning of carts and rental equipment;         Collaborate with workers and managers to solve work-related problems.         Review work throughout the work process and at completion to ensure that it has been performed properly.         Explain regulations, policies, or procedures.         Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.         Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)         Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs.         Assist with collections, counting/recording money, documenting meter readings.         Assess training needs of staff and arrange for or provide appropriate instruction.         Other duties as assigned     SKILLS    Motivating, developing, and directing employees, identifying the best employees for the job         Managing one's own time and the time of others         Technologically adept and receptive to learn computer-based reporting tools         Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity         Ability to stay poised and professional in high pressure situations         Capable of focusing on the “Big Picture” rather than immediate short-term effects         Ability to apply the appropriate level of workplace flexibility         Receptive to criticism and feedback from your team in order to improve the operation         High degree of integrity and self-discipline         Ability to effectively analyze data and problem solve situations based on available information         Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.         Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action         Strong interpersonal & communication skills         Running, maneuvering, navigating, or driving vehicles or mechanized equipment     EXPERIENCE   Proven leadership skills; previous supervisor experience preferred         Cash control experience preferred         General knowledge of vended service products preferred     QUALIFICATIONS    Computer and Smart Phone proficient         Excellent customer service         Effective communication in English         Bilingual preferred, but not required     PHYSICIAL REQUIREMENTS    Lift 40lbs         Push/pull 75lbs         Walk & stand for duration of shift     EDUCATION    High School Diploma required     CERTIFICATIONS/LICENSES    Airport Badge is required (processed upon hire)         Valid Driver License required   Experience Preferred   Leadership skills/previous supervisor experience preferred         1 year(s): Cash control experience preferred   Education Required   High School or better   Licenses & Certifications Required   Drivers License         Airport Badge   Skills Required   Conflict Resolution         Coaching         Flexibility         Cleaning         Attention to detail         Computer         Time Management         Scheduling         Problem Solving         Decision Making         People Management         Communication         Customer Service   Behaviors Required   Team Player: Works well as a member of a group Preferred   Enthusiastic: Shows intense and eager enjoyment and interest   Motivations Required   Self-Starter: Inspired to perform without outside help   Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.