IT Help Desk Intern (Palmer, AK)

Position Announcement Job Title: IT Help Desk Intern Department: Information & Technology Mission: Helping Our Citizens and Community to Thrive Values: Care and love for each other, education, honesty, humor, and respect. If you're eager to learn hands-on IT support, from troubleshooting devices to managing inventories, assisting staff, and staying current with tech trends, then this is the internship for you! CVTC Offers: A welcoming and inclusive workplace that prioritizes each staff members’ professional development, health, and overall well-being. This is a full-time, 36 hours per week position, competitive pay, free training and educational opportunities, that includes learning the Ahtna language and culture. Our environment is family-friendly, with cultural and wellness activities and opportunities for fun! Who We Are Seeking: The IT Help Desk Intern will be trained to monitor and troubleshoot PCs, laptops, and mobile devices using remote tools; manage equipment purchases and inventories; and ensure data security. They will learn to decommission devices, monitor system emails, and document procedures and asset changes in the organization’s wiki. The intern will maintain IT storage areas, assist staff with daily tech support, and deliver excellent customer service aligned with IT policies and best practices. They will also coordinate with vendors, support external consultants, and stay current on IT trends, security risks, and best practices through ongoing professional development. Qualifications, Education & Experience: • GED or Highschool Diploma • Exposure to IT coursework or IT Help Desk work experience is a plus • Basic computer and Windows OS knowledge a plus • IT certifications a plus (offered in training) • Strong interpersonal and teamwork skills • Able to explain technical issues to all audiences • Effective time management and deadline-driven • Strong analytical and problem-solving skills • Follows procedures and escalates issues appropriately • Thrives in fast-paced, high-pressure environments • Excellent verbal, written, and organizational skills • Detail-oriented and security-conscious • Quick learner of IT systems and tools through training or self-study Certificates and Licenses: A valid Alaska Driver’s license and the ability to be insured on CVTC’s vehicle insurance policy is a requirement of this position. Pre-Employment Drug Screening and Background Check: This position requires you to complete and pass a pre-employment state and federal background check and drug screening as a condition of employment. Hiring Preferences: As allowed in P.L. 93-638, preference for employment will be given to Alaska Native and American Indian peoples. CVTC also applies family and local hiring preferences. Visit www.chickaloon-nsn.gov/employ and select the job link to apply. Open until filled. Contact Human Resources at (907) 761-3919 or cvemployment@chickaloon-nsn.gov with any questions.