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Immigration Department Manager

Negotiable Salary

Adriana's Insurance

Irvine, CA, USA

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At Adriana’s Insurance, we provide top-tier immigration services with integrity and efficiency. We are looking for a driven and experienced Immigration Department Manager to lead our Immigration Consultant team, ensuring seamless operations, regulatory compliance, and an exceptional client experience. What You’ll Do Lead and Support a High-Performing Team Supervise and guide the Immigration Consultants, fostering a culture of excellence and accountability. Provide coaching and mentorship to enhance performance and ensure quality service. Oversee daily operations to maintain efficiency and compliance with company standards. Ensure timely responses to client inquiries and follow-ups. Enhance Client Experience and Drive Growth Oversee client consultations to ensure appropriate service recommendations. Support consultants in refining sales techniques and building client relationships. Ensure accurate collection and processing of required documentation. Identify opportunities to expand service offerings and improve client engagement. Ensure Compliance and Operational Excellence Maintain strict adherence to immigration regulations and confidentiality policies. Monitor documentation and communications to prevent unauthorized referrals. Establish clear protocols for case discussions and data security. Optimize department processes to improve efficiency in case management and contract processing. Develop and Train Your Team Conduct regular training sessions on immigration laws, sales strategies, and client service. Provide hands-on coaching through one-on-one meetings and performance reviews. Lead case analysis discussions to ensure best practices in case management. Maintain Financial Integrity and Quality Standards Oversee financial transactions and department revenue with accuracy and compliance. Ensure high-quality client interactions and service consistency. Implement strategies to enhance client satisfaction and streamline processes Requirements Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Benefits Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

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Irvine, CA, USA
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