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Research/Standley, University Park, NM 88001, USA
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ShareClassification Summary: Under general supervision performs non-routine, complex work. Duties are those associated with a systems administrator or systems analyst with the addition of a leadership role. Plans, conducts, and may supervise assignments. Reviews progress and evaluate results. Participates in budget planning, implementation, and monitoring for purchase and maintenance of hardware and software. Designs and implements integrated hardware and software computer and information systems to meet organizational requirements. Makes recommendations to change procedures. May supervise and train subordinates. Job Duties and Responsibilities: Oversees all NOC operations, including the helpdesk, network monitoring, and issue resolution for broadband services supporting K-12 schools across New Mexico. This includes supervising a team of technical staff and ensuring that NOC processes and protocols are optimized for efficient and reliable operations. The role requires a high level of technical expertise in networking, with responsibility for troubleshooting complex issues, managing escalations, and maintaining system uptime. This position is instrumental in coordinating with the SEN SOC to ensure robust cybersecurity measures are in place across the network. The NOC Supervisor develops and implements policies, procedures, and strategies to enhance network performance, security, and reliability. The role also involves proactive monitoring and analysis to identify potential risks and optimize system performance. Oversees the NOC budget, including procurement of hardware, software, and services necessary for operations. They perform strategic planning to align the NOC’s goals with SEN’s mission of providing reliable and secure broadband connectivity to New Mexico’s K-12 schools. The Supervisor exercises significant autonomy in decision-making, ensuring the NOC meets service level agreements and contractual obligations while maintaining close collaboration with the PSL IT Department Manager and other stakeholders. Special Requirements: Must be a U.S. Citizen. Ability to obtain a DoD clearance and maintain clearance throughout employment. This position is subject to random drug testing in compliance with its drug-free workforce requirements. For more information or to apply please use website link: https://careers.nmsu.edu/jobs/502650 New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.
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New York, NY, USA
