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Bilingual Customer Service Rep. (7a-3p) and (3p-11p) (Bronx)

$18

Bronx River Forest Park, 3310 Bronx Blvd, Bronx, NY 10467, USA

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About Us Best Deal Car Service Inc., recognized by Inc. Magazine as one of the 5000 Fastest Growing Companies for four consecutive years, is a leader in the car service industry. We have proudly served the Northeast Bronx community for over 30 years. We are seeking a bilingual, customer-focused individual to join our team. Familiarity or working knowledge of Limosys software is a plus. Responsibilities As a Customer Service Representative you will: • Handle inbound calls from both cash and corporate non-emergency transportation queues. • Professionally gather and document information from callers in an organized and efficient manner. • Provide exceptional service and demonstrate flexibility to meet the needs of our customers and business goals. • Collaborate systematically with team members and other stakeholders. • Maintain an organized workspace to ensure efficiency. • Promote mutual respect and professionalism among customers, drivers, and team members. • Complete additional duties and tasks as assigned. Our requirements are: • Bilingual (English and Spanish) – Required. • High School diploma or GED. • Prior experience in a call center or dispatching is a plus. • Ability to thrive in a fast-paced, customer-focused environment. • Willingness to work weekends, overnights, and/or holidays as needed. • Strong phone communication and interpersonal skills. • Proficiency in MS Office applications. • Exceptional organizational skills and attention to detail. • Punctuality and excellent attendance are essential. • Familiarity with HIPAA regulations and a commitment to confidentiality. • Ability to relate to and empathize with a diverse customer base. • A proactive attitude and team-oriented spirit. • High ethical standards and a commitment to excellence. • Ability to meet or exceed performance goals set by the company. We offer... • One-week paid vacation (after 1st year of employment) • Holiday pay • Paid Birthdays Off • Training and Development • Business casual dress environment • Team based performance bonus

Source:  craigslist View Original Post

Location
Bronx River Forest Park, 3310 Bronx Blvd, Bronx, NY 10467, USA
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