Remote - Customer Service Representative - TPA

Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both English and Navajo-speaking customers. This is a fantastic opportunity to utilize your language skills and assist our diverse customer base in a professional and friendly manner. Responsibilities Respond to customer inquiries and provide accurate information in a timely manner. Assist customers with product and service-related questions or concerns. Navigate and utilize internal systems and databases. Resolve customer issues by providing appropriate solutions and alternatives. Ensure customer satisfaction and retention by building positive relationships. Follow company policies and procedures to ensure consistency and quality. Collaborate with internal teams to address customer issues and improve processes. Maintain thorough and accurate customer records. Requirements Fluency in both English and Navajo (spoken and written). Prior customer service experience is preferred. Excellent communication skills and ability to adapt to different customer needs. Strong problem-solving and time-management abilities. Attention to detail and ability to prioritize tasks. Ability to work well in a team-oriented environment. Proficiency in using computer systems and software.

Position Summary We are seeking a highly skilled and reliable Maintenance & Construction Supervisor to oversee all property maintenance, small construction projects, and repairs for our managed buildings in Westchester County and the Bronx. This is a hands-on leadership role responsible for supervising two skilled laborers, coordinating outside vendors, and ensuring all work is completed on time, within budget, and to the highest standard. A company work truck is provided. Key Responsibilities Supervise and Lead Crew: Direct daily activities of two skilled laborers, assign tasks, and ensure quality and safety standards are met. Plan & Execute Jobs: Perform and oversee general repairs, carpentry, drywall, painting, plumbing, light electrical, and other building maintenance tasks. Work Order Management: Open, track, and close work orders; record labor hours, materials used, and submit reports to the billing department. Vendor Coordination: Schedule and oversee outside contractors for specialized work when necessary. Resident Interaction: Communicate with tenants and owners in both English and Spanish regarding maintenance work and scheduling. Vehicle & Equipment Oversight: Safely operate and maintain the company truck; manage tools, supplies, and job site materials. Compliance & Safety: Ensure all work is performed according to building codes, OSHA standards, and company safety protocols. Qualifications Experience: Minimum 5 years in property maintenance, construction, or related trades; at least 1–2 years in a supervisory role. Bilingual: Fluent in Spanish and English (required). Skills: Proficient in general building trades (plumbing, electrical, carpentry, painting, etc.). Technology: Able to use smartphones/computers for work order entry, photo documentation, and email. Experience with property management software is a plus. Licensing: Valid driver’s license and clean driving record. Physical: Able to lift 50 lbs, climb ladders, and work in various weather conditions. Compensation & Benefits Competitive salary based on experience Full-time, W-2 employment Paid time off and holidays Company work truck and tools provided Opportunity to work with a growing property management company

The Inside Customer Service Representative serves as the primary liaison between property owners, sales and construction operations team, ensuring seamless communication throughout the project lifecycle. This role is crucial in delivering exceptional customer experiences while supporting operational efficiency across assigned regional territories.  https://www.reimagineroofing.com/ https://www.youtube.com/@reimagineroofing https://youtu.be/v0CNXnwGQJM?si=KdrTPB3bihcuLiP1 REQUIRED: KEY RESPONSIBILITIES  Pre-Project Communication:  Contact property owners to confirm project details, timeline expectations, and prepare them for upcoming work  Coordinate with field customer service reps and field repair techs to verify scheduling and resource allocation  Document and communicate special requirements or concerns to relevant operational teams  Project Support:  Monitor project progress and provide regular updates to property owners  Facilitate communication between field CSR and customers regarding day-of logistics  Process and relay critical project information to ensure operational continuity  Post-Project Follow-up:  Conduct post-project satisfaction surveys and document feedback  Coordinate warranty-related inquiries and escalate technical issues to appropriate teams  Maintain detailed records of all customer interactions and project outcomes  Quality Assurance:  Document and track all customer interactions in ERP system  Identify trends in customer feedback and provide insights to operations team  Ensure compliance with company communication standards and protocols  Additional Duties As Assigned  Requirements Education: Associates degree preferred; High school diploma with relevant experience required  Experience:  2+ years customer service experience, preferably in construction or home services  Experience with ERP systems and project management tools  Skills:  Excellent verbal and written communication abilities  Strong organization and multi-tasking capabilities  Proficiency in Microsoft Office Suite and CRM or ERP platforms  Benefits Financial & Compensation Benefits: Competitive base salary $45,000 - $50,000 401(k) with company match Direct deposit & biweekly pay Career Growth & Professional Development: Ongoing training & mentorship programs Leadership development opportunities Internal career advancement paths Health & Wellness Benefits: Medical, dental, and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) Life insurance & disability coverage Work-Life Balance & Time Off: Paid time off (PTO) Paid holidays

Local insurance office looking for a customer service representative. Establish client relationships and follow up with clients, as needed Support policy holders by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification Provide prompt, accurate, and friendly customer service. Experience is preferred or will train the right candidate. Perform other related duties as assigned or required Career opportunity for the right individual Bi-lingual Spanish or Russian Required Full and part time available Immediate hire Great work environment.

Career at item –   Join item, the global leader in modular systems for industrial applications. Our award-winning building kit system enhances efficiency, ergonomics, and safety across industries. We empower engineers to push boundaries and bring creative ideas to life with innovative aluminum profile solutions. At item, we inspire limitless possibilities—add your dimension with us! Job Duties: Execute strategies to improve customer service processes. Monitor and analyze customer feedback to identify areas for improvement. Manage all customer touchpoints, including phone, email, and in-person interactions. Ensure consistent and positive customer experiences across all channels. Develop and maintain strong relationships with key clients. Address and resolve customer issues promptly and effectively. Work with a system for tracking and managing customer complaints. Collaborate with other departments to resolve complex issues. Meet key performance indicators (KPIs) for customer service. Prepare regular reports on customer service performance and present findings to senior management. Use data to drive continuous improvement initiatives. Contribute to the development of customer service policies and procedures. Stay updated on industry trends and best practices in customer service. Requirements Proven experience in customer service, B2B environment a plus. Ability to work in a high paced team environment. Continuous improvement focus. Excellent communication and interpersonal skills. Proficiency in CRM software and customer service tools.

Now hiring for Finish Carpentry Customer Service Field Technician for Residential and Commercial construction work throughout Southern California. Position Available: - Finish Carpentry Customer Service Field Technician - Must have experience in Finish Carpentry and excellent communication and people skills. Position Requirements: -Skilled Finish Carpentry Customer Service Field Technician able to perform a multitude of tasks ranging from exterior and interior door adjustments to re-keying lock cylinders. -Proficient at Finish Carpentry installation of exterior doors, interior doors, baseboard, shelving, residential door hardware, commercial door hardware and weather-strip. -Reliable transportation. -Proper tools in safe working condition. -Must have a great attitude and ability to communicate professionally with clients and homeowners. -Must have excellent problem solving and communication skills. -Must be able to work well with others – Go Team! Benefits: -Competitive Wages -Medical and 401K is available. -Bi-weekly pay – Direct Deposit -PTO and paid holidays available -Typical Hours are M – F 7:00a.m. – 3:30p.m *will vary depending on workload and may include weekends and overtime as needed. Please email resume/contact information. Contact job poster via email if you have additional questions and/or comments NO PHONE CALLS, PLEASE