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Be our next Host for Rustic @ Francis F. Coppola Winery!!! (healdsburg / windsor)
1501 Nutter Rd, Geyserville, CA 95441, USA
Lights, Camera, Action!
Be part of the award-winning front of house team at the iconic Francis Ford Coppola Winery as our next Host at Rustic! The Host is responsible for providing exceptional service to guests, warmly welcoming guests to the restaurant at Francis Coppola Winery, managing reservations and incoming phone calls, and communicating all information effectively to entire Food and Beverage Team. Upon entering the restaurant and associated public spaces, our Host sets the tone for an exceptional guest experience. This person is an authentic brand ambassador, committed to serving our Guests with hospitality heart while providing best in class experiences full of food, wine and adventure!
This role works a required onsite schedule at our winery property every: Thursday - Monday, 10:00am through 4:00pm.
HOW TO APPLY: Please complete an application via our Career portal - https://careers.delicato.com/job-invite/6126/
WHAT THE ROLE ENTAILS (Essential Duties)
-Checks-in with the Manager/ Supervisor at the start of each shift
-Prepares for the day to ensure Restaurant Operation is ready for the business levels of that day ten (10) minutes before opening
-Ensures the Front-of-House looks presentable to the guest and keeps the host stand clean, organized and stocked with menus
-Attends line ups and is aware of other promotions and events that are going on at the Winery
-Welcomes guests in a warm and friendly manner and thanks guests when they are departing while inviting them back
-Responds to guest inquiries and requests in a timely, friendly, and efficient manner
-Oversees the seating plan and monitors restaurant activity to determine seating and dining flow
-Reports all issues to the Manager/Supervisor
-Knows what Rustic Parties are happening in the coming month and knows the required service for each event
-Communicates all essential operation information to service personnel
-Schedules phone and online reservations
-Answers phones within the first three (3) rings
-Returns all messages and confirms upcoming reservations
-Builds relationships with the guests as they dine
-Communicates all guest information to servers before the server greets them at the table
-In turn, communicates with service staff and managers about guest needs
-Takes lead in any guest issues that may arise during shift
-Sets the example of excellence in standards to other staff
-Delivers beverage and food orders to guests
-Assists in restaurant maintenance by keeping all areas clean and tidy, and ensures that the department areas are left clean and presentable at the end of each shift
-Performs opening and closing duties as needed, including completing paperwork correctly after the end of every shift, and ensuring that all tasks are carried out before the end of shift
-Helps fellow team members and other departments wherever necessary
-Assists servers with side work including, but not limited to, cleaning, stocking, polishing silverware, glassware, folding silverware, bussing, and resetting tables
-Maintains cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
-Inspects cleanliness and presentation of all china, glass, and silver before use
-Clears tables and resets them neatly and according to specification
-Other duties may be assigned by Supervisor/Leadership
REQUIRED MINIMUM QUALIFICATIONS
Education and Experience:
-High School diploma or GED equivalent
-Minimum 6 months Host experience
-Restaurant service background and experience
Certificates and Licenses:
-CA Food Handlers Certification
-TIPS Certification or certified within 90 days of employment
Knowledge, Skills, and Abilities:
-Must be able to work weekends and holidays
-Fluent in English
-Excellent communication skills
-Ability to work in high paced work environment and multitask
-Troubleshooting and prioritizing skills
-Ability to operate Yelp Reservation system with confidence and manage restaurant flow
-Ability to check Tock Reservations
Working Conditions:
-General restaurant environment
-Required to wear PPE (Personal Protective Equipment) and company uniform - both are provided at the start of each shift
-Indoor and outdoor environment with exposure to the elements/temperature variations
-Work in close quarters or confined spaces
-Exposure to varying levels of dust, chemicals, fumes, gases, and noisy equipment
OUR WORK STANDARDS:
-Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, -Continuous Improvement, and Sustainable Relationships
-Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
-Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
-Follows all Company policies and procedures
-Management retains the discretion to add to or change the duties of the position at any time
California Pay Transparency Disclaimer: This is a Non-Exempt/Seasonal position and is eligible for overtime pay as needed. The full pay range for this position is $16.50 to 23.03 per hour. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
NOTICE TO THIRD PARTY AGENCIES:
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
$16/hour
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