Service Manager (Portland)

Our Healthcare Services company is interested in hiring an additional Patient Scheduler in our Gaithersburg office. Prior healthcare experience is a plus but not required, instead a desire to learn and good phone manners are must. We offer highly competitive salary and full benefits with strong scope for upward mobility. Bilingual in Spanish a plus but not required. Highly Competitive Salary PLUS regular reviews for raises Full Time Benefits - Health Insurance and Dental, Paid leave, Holidays Free Parking is provided Please send resume in strict confidence.

Who we are... AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.  What we are looking for… As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area.  Must reside within 30-minutes of market area. What you’ll do… You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:  Reporting to the local market leader and performing routine assigned tasks and providing other support as directed. Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations. Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively. Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service. Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues. Frequently traveling to various properties within the designated area to support operations and ensure compliance. Oversee housekeeping dispatching in the absence of the local market leader. Strong focus on onboarding new homes.  Requirements What you’ll bring… 1+ year of hospitality or customer-facing experience  Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs Access to reliable transportation and a valid driver’s license Ability to spend a majority of working time standing, walking, and driving to properties. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs. Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment Experience in Hospitality and/or Real Estate are a plus Must reside in the designated area. Business needs dictate hands on in-market presence. Benefits Perks and Benefits... Hourly pay $21-23/hr, depending on skills & experience Generous paid time off including mental health days off & volunteer days off Company-sponsored insurance (medical, dental, vision, life, etc.) Complimentary and discounted stays at AvantStay properties Paid parental leave Wellness reimbursement Cell phone reimbursement Mileage reimbursement When you join AvantStay… You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation.  Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.  Equal Employment Always... We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

ANSWERING SERVICE AGENT - Remote Position- Afternoons/Evenings (Any WA City) Part time, Permanent. Approximately 30 hours per week, including one shift on the weekend. ANSWERING SERVICE AGENT - Remote- Afternoons/Evenings (Any WA City) **Ideal to have flexible part time availability We are staffed 24/7/365- Includes one shift on the weekend. Handle incoming calls from beginning of call to finish for a variety of both commercial and medical clients. This is NOT a telemarketing/sales position. Work from the convenience of your home office. Demonstrate ability to work virtually and independently Team members supply their own DUAL Monitors, USB headset, computer and independent keyboard, backup power supply, and WIN 11 or 12 PRO (NOT Mac) Please email resume and contact info if you meet the qualifications: * Type minimum of 45 wpm - please take an online test * Ability to take direction and absorb information quickly * Outstanding customer service and telephone skills * Friendly, easy going, and always helpful * Excellent spelling and grammar * Team player * Adapt to new instructions and skills * Common sense problem solver * Some computer skills necessary * Skilled Communicator * Strong attention to detail * Comfortably perform at a fast pace * Flexibility in working hours/week ends On line training provided, approximately 35 training hours. * Please send resume and results of typing test

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. What we are looking for As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. What you’ll do You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Reporting to the Area Manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager, if applicable to the market. Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel. Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction. Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel. Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision. Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Frequently traveling to various properties within the designated area to support operations and ensure compliance. Being part of rotating “On Call” after hours for market support. Requirements 2+ years of hospitality or customer-facing experience Vacation rental industry experience (preferred) Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs Reliable car and a valid driver’s license Ability to spend a majority of working time standing, walking, and driving to properties Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs. Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment Responsiveness via Slack and email Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus. Must reside in the designated area. Business needs dictate hands on in market presence. Benefits The role has an annual starting salary of $55,000 + performance bonus (dependent on your skills and experience) Benefits and Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness & cell phone stipends Mileage Reimbursement When you join AvantStay You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies. Thank you!

Banning and Son Inc., a San Diego-based, home remodeling company with over 25 years of experience, is currently seeking a Sales Person with excellent communication and interpersonal skills. We are looking for someone that wants to build a life-long connection with the Banning and Son team. We strive to provide high quality home remodeling services for a variety of local customers. Duties will include meeting with potential clients for remodeling consultations. In order to be successful in this role, you will need to have a deep understanding of home remodeling and design, and also superb organizational skills to track the progress of the projects. Previous experience working in the construction industry or trades is required. Duties and Responsibilities: ● Having consultations and creating estimates for prospective clients. ● Preparing and submitting estimates for prospective clients. ● Visiting clients and conducting in-home consultations. ● Knowledge of in home plumbing, electrical work and layout to conceptualize and communicate the feasibility of their project ● Answering client questions about all things related to remodeling and our processes for completing projects. ● Understanding and promoting the value of Banning and Son Inc, showing our commitment to quality, craftsmanship and customer satisfaction, earning the customers trust and confidence in our company and services. Requirements: ● 2+ years’ experience working in the construction industry, preferably as a skilled laborer or tradesman. ● EXPERIENCE WORKING IN CONSTRUCTION OR TRADES IS A MUST. ● Understanding of the sales process and dynamics. ● A commitment to excellent customer service. ● Excellent written and verbal communication skills. ● Excellent interpersonal skills, including the ability to quickly build rapport and relationships with prospective clients. ● Communicate to prospective clients in a understandable and clear way ● Strong people skills with friendly demeanor ● Strong consultative selling skills, with the ability to identify customer needs and the ability to recommend solutions. ● Self-motivated and driven to achieve and exceed sales targets. ● Experience using computers for a variety of tasks. ● Outstanding organizational skills ● Strong attention to detail. ● Competency in office applications and a Google based environment. Able to work comfortably in a fast-paced environment. Job Type: Full-time Benefits: Here is what we have to offer: ● Competitive Salary and 401K ● Paid, sick, vacation and holidays. ● Medical, Dental and Vision Schedule: Monday through Friday 8:00 am to 4:30 pm No phone calls. Send your resume along with your desired compensation.

Who We Are RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies. Our Mission Connecting people to local businesses that improve the quality of their lives. Our Values We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value. We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team. We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth. OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time. Summary of Position RYNO Strategic Solutions is seeking a highly motivated and experienced Customer Experience Coach to join our team! The successful candidate will be responsible for working one-on-one with Customer Service Representatives (CSRs) in the Home Service Industry to improve their communication skills, overcome objections, and book more service calls. As a coach, you will provide guidance and support to help our CSRs deliver outstanding customer experiences that exceed expectations. The ideal candidate is passionate about helping others develop their skills and achieve their goals. They will have excellent communication skills in developing relationships with Customer Service Representatives, managers, and company owners. Position Responsibilities Work with CSRs one-on-one to develop and improve their communication, objection handling, and sales skills Provide feedback on calls and identify areas for improvement Perform routine call reviews to track the implementation of learned tools Develop and implement training programs to help CSRs improve their performance Monitor and report on CSR and team performance metrics, identifying trends and opportunities for improvement Collaborate with management and other stakeholders to ensure that training and coaching align with business goals and objectives Keep up-to-date with industry trends and best practices, sharing your knowledge and expertise with the team Other tasks as assigned by management Requirements 3+ years of dedicated experience in a training or coaching role, preferably in the Customer Service industry 1-2 years of in-room facilitation training for adults in a for-profit organization setting  1-2 years of public speaking experience preferred, e.g., facilitating in-person workshops, facilitating client meetings, or moderating webinars Potential for up to 25% travel after proven performance, e.g., running presentations and interactions with CSRs and business owners. The decision to offer travel opportunities will be made individually, based on each employee's proven capabilities. This is a potential perk for those who excel in their roles.  Training and certification in coaching methodologies preferred Knowledge and understanding of adult learning methodologies Basic Home Service Industry experience with knowledge of service delivery and scheduling processes preferred Familiarity with CRM systems and call center technologies preferred Superior communication and interpersonal skills, with the ability to build rapport, develop relationships, and inspire team members to achieve goals and exceed expectations High proficiency in analyzing and identifying data and trends High level of ability to work independently with strong time management, problem-solving, and conflict-resolution skills Core business hours span from 7:00 AM to 6:30 PM in each employee’s local time zone. The role requires a 40-hour, full-time commitment. Applicants within the Mountain and Pacific time zones preferred The total compensation for this salaried, non-exempt opportunity includes a base salary of $55,000 to $65,000, the potential for bonuses, plus benefits. This is our target compensation range and is subject to multiple factors, including role, level, experience, and location. This role is eligible for a quarterly performance-based bonus. Bonus eligibility is based on performance metrics and company results. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range. Benefits We’ve got you covered! RYNO is proud to offer a variety of benefits to support employees and their families, including: Remote-first culture with flexible work options Performance based bonuses to reward excellence Medical, Dental, Vision, and Life Insurance 401(k) matching to help you plan for your future 6 weeks of paid parental leave for new parents $2,000 annual tuition reimbursement for continued education Wellness stipend to support your health and fitness Monthly data stipend to support your remote work environment Paid vacation and sick time off for work-life balance 10 paid holidays to enjoy throughout the year Paid days for a Cause to give back to your community Paid birthday holiday to celebrate your special day Comprehensive Employee Assistance Program for personal support Leadership and career advancement opportunities Anniversary rewards to celebrate milestones Inclusion, Diversity, Equity & Access (IDEA) Committee Awesome team merch! About RYNO Strategic Solutions RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments. This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.