Customer Service Representative

About Us At Mforce, we believe in creating meaningful connections by delivering excellent service and support. With a commitment to professionalism, collaboration, and innovation, we work every day to ensure our clients and customers receive the highest quality experience. Our team values integrity, teamwork, and growth, making this an exciting opportunity to join a supportive and dynamic workplace. About the Role We are seeking a Customer Service Representative to join our team and provide outstanding support to clients and customers. This role is ideal for individuals who enjoy helping others, thrive in a fast-paced environment, and take pride in creating positive customer experiences. Both full-time and part-time candidates are welcome to apply. Responsibilities Respond to customer inquiries via phone, email, and live chat in a professional and timely manner Assist customers with orders, account questions, and service information Resolve issues by providing accurate information and escalating when necessary Maintain records of customer interactions and transactions in our CRM system Collaborate with internal teams to ensure a seamless customer experience Provide support during peak business periods and special projects Requirements High school diploma or equivalent; additional education in communications, business, or related fields is a plus Previous experience in customer service, retail, or administrative support preferred Strong communication skills, both verbal and written Proficiency with Microsoft Office Suite and familiarity with CRM systems (training provided) Ability to multitask, stay organized, and work effectively under pressure A positive, problem-solving attitude and genuine interest in helping others Reliable computer, internet access, and phone for remote communication (if applicable) Perks & Benefits Competitive pay: $18.00 – $23.00 per hour (depending on experience) Flexible scheduling (full-time or part-time available) Mentorship and career development opportunities Collaborative and welcoming team culture Opportunities for advancement within the company Why Join Us? As a Customer Service Representative at Mforce, you’ll do more than just respond to inquiries — you’ll play a key role in building customer loyalty and ensuring every interaction reflects our commitment to excellence. Your contributions will directly support the growth and success of our organization. How to Apply Please submit your resume and a brief cover letter online.