Service Billing Coordinator (Fountain Valley)

PURPOSE The Service Billing Coordinator’s primary focus is to provide administrative support for the VP of Operations and Service Dispatch personnel. In this capacity the individual is responsible for tracking and recording data relevant to day-to-day functions of the Tech Support, Service and Fire Test Teams. The Service Coordinator also processes service tickets and creates the necessary invoices for JMG’s customer base and performs other project functions as required. In this role the Customer Service Coordinator performs the following functions: ESSENTIAL RESPONSIBILITIES The Service Coordinator is responsible for assisting the VP of Operations and their department. The coordinator is responsible for managing the service billing for the department. Primary Duties and Responsibilities: • Receives completed service tickets from field service technicians and determines what is billable and not billable and prepares the invoice accordingly. • Produces pricing of all service tickets and creates invoices for billable tickets. • Enters all non-billable information into warranty report. • Assists in providing pricing information for field technicians who have been asked for price quotes on more complicated service requests • Provides alternative back-up support for: o NOTT/Trouble Report o Answering incoming calls for dispatch o Has additional responsibility for special projects and other assignments. Standards of Performance: The Service Billing Coordinator is doing an excellent job when the following occurs: • All billing processes take place so that there are never more than 2 days of billing in the queue. • Assist technicians who need pricing information for quotes within the hour the requests are made. QUALIFICATIONS AND EDUCATION REQUIREMENTS Education - High School diploma or equivalent. Previous Experience - A minimum of one year of hands-on experience in the fire alarm industry in an installation, sales or service environment. Certificates, Licenses, Registrations – Must have, or be able to pass current Alarm Company Employee registration requirements as issued through California Bureau of Security and Investigative Services. REQUIRED SKILLS Special Skills and/or Desirable Qualifications - Must be an effective communicator of project status. Must be able to work with a variety of people of all skill levels to ensure the timely completion of the project. Must be capable of learning and using the appropriate software and electronic tools provided by JMG to competently install all assigned projects. Individual must be capable of working during times of high workloads. Language Skills – Strong written and verbal communication skills a must. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to effectively deal with all problems arising from the installation. Effective negotiation and good analytical skills. Good time management, organizational and multitasking skills. Ability to plan each day while adapting to constant interruptions. Ability to treat employees with respect at all times. Math Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and to interpret bar graphs. Computer Skills - Working knowledge of basic computer functions as well as working knowledge of Windows Operating System, Microsoft Office, including Word, Excel, Access, and Outlook. Physical Demands – While performing the duties of this job, the employee is regularly/frequently required to sit at a desk for extended periods of time while performing basic computer/office functions. The employee is regularly/frequently required to use hands to finger, handle or feel objects, push or pull objects, equipment or controls and talk or hear. The noise level in the work environment is usually medium to moderate. Monday through Friday 8 hour shift JMG is a growing company in need of exceptional people who thrive on success and reward. If this is you, please apply through our Career page on our website https://jmgsecurity.com/about/careers/ JMG is proud to be an Equal Opportunity Employer - Corporate office is located in Fountain Valley, California.