Browse
···
Log in / Register

Customer Service Lead

$21/hour

Vego Garden

Tomball, TX, USA

Favourites
Share

Description

Company Profile: Vego Garden is making gardening as accessible and sustainable as possible, while encouraging gardening to be an avenue for personal and community development! Since its successful launch in 2020, Vego Garden has quickly become the leading brand in raised garden beds and one of the fastest-growing consumer brands in the country. In just five years, our rapid growth has led to the establishment of a 200,000-square-foot headquarters and distribution center, along with a beautiful 5-acre farm. Today, Vego Garden proudly employs over 100 dedicated team members across the U.S. and internationally. Our high-quality raised garden beds are recognized for their durability, eco-friendly materials, and safety for both children and pets. We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe’s, Wayfair, and Amazon. We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved communities, and other philanthropic initiatives - helping to grow gardens and give back across the nation by making gardening easier anytime, anywhere! Vego Garden Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status. Job Purpose: We are seeking a Customer Service Lead to join our team and help us provide exceptional support to our customers. This role focuses on coaching and mentoring a small but growing team, managing escalated customer issues, monitoring team performance metrics, and contributing to process improvements. Essential Responsibilities: Lead, Coach, and Mentor the Customer Service team. Guide a customer service team, providing ongoing coaching and support. Foster collaboration, innovation, and a customer-first mindset.  Support team development through regular feedback and skill building.  Step in for the Customer Service Manager and/or Supervisor when needed, to maintain operation and service excellence.  Handle Escalated Customer Issues. Address complex or escalated customer inquiries with empathy and professionalism. Coach team members on handling challenging situations. Monitor Team Performance and Metrics. Track key performance indicators such as response times, resolution rates, and customer satisfaction.  Provide actionable feedback to improve performance and maintain service quality.  Support Process Improvement Initiatives. Offer feedback and insights from frontline experience to help refine workflows and improve efficiency.  Assist with limited project work related to process enhancements.  Technical and Knowledge Support. Serve as a resource for team members, demonstrating strong problem-solving skills and technical aptitude.  Cross-Department Collaboration. Share customer feedback and insights with other departments to support product and service improvements.  Perform all other duties as assigned. Requirements Previous experience in customer service or support, preferably with mentor or leadership exposure.  Strong coaching and interpersonal skills.  Ability to handle escalated issues with professionalism and empathy.  Comfortable working with metrics and performance data.  Strong technical aptitude; experience with VRCM or ticketing systems is preferred.  Ability to provide feedback and contribute to process improvements. Physical Demands: This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing. Job Location and Work Schedule: This is a full-time (40 hours), on-site position based out of Tomball, TX. 13808 Boudreaux Road, Bldg. #2, Tomball, TX 77377. Occasional weekend work may be required. Benefits Payrate starting at $21 per hour. Flexible Paid Time Off. 12 PTO days per year, accrued bi-weekly, with incremental increases annually. 7 paid Holidays. 401k contribution match of 4%. Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans. Toll Roads Allowance of $100 per month. Phone Allowance of $50 per month. Company-sponsored breakfasts and lunches. We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!

Source:  workable View original post

Location
Tomball, TX, USA
Show map

workable

You may also like

Workable
Food Pantry Assistant (Part-Time)
Join our team and become a part of something bigger – a force for change in the fight against hunger. The Community Foodbank of New Jersey is more than just a food bank – we champion healthier lifestyles and positively impact social and economic change. Together we can create a stronger, more resilient New Jersey for everyone! Reporting to the Assistant Director of the Garfield Unity Pantry, the Food Pantry Assistant is responsible for supporting and implementing CFBNJ’s direct service programs at the Garfield Unity Pantry in Garfield, NJ.  The Assistant will work during the pantry’s operating hours. This is a part-time opportunity with a proposed schedule of Monday, Tuesday and Friday 9am – 4pm (up to 25 hours). Hours are subject to change if pantry operating hours change and may include evenings or weekends, in the future. What you’ll do in your role:  Pantry Operations: Pantry set up and break down support - stocking shelves, rotating perishable and non-perishable food including produce. Retrieve items from inside walk-in refrigerator and walk-in freezer- supporting with inventory management. Support the Garfield Unity Pantry’s commitment to operating as a fully Choice Style Pantry Carry out tasks in alignment with federal, state, and CFBNJ requirements—as outlined by the Assistant Director of Unity Pantry to ensure all pantry practices remain compliant. Creating and maintaining a culture of caring for the neighbors we serve. Customer Service: Neighbor Intake support - use CRM to verify appointments, assist walk-ins, enter guests data into appointment and Neighbor Management System Neighbor Check-out support – operating check-out station to ensure each Neighbor receives the support they need, including weighing food and distributing hygiene products Appointment Calls – Make/receive phone calls to assist individuals with scheduling, confirming, or rescheduling their appointments Welcome volunteers upon arrival, provide them with a name tag and volunteer guide, and ensure a smooth handoff to the floor manager for orientation and next steps. Creating and maintaining a culture of caring for the neighbors we serve. Why you’ll love working at CFBNJ:  Opportunity for Impact: At CFBNJ, your work drives meaningful changes. Just last year, we provided over 90 million meals and 35 million pounds of fresh produce to our neighbors in need. Wellness that Works for You: Rooted in our culture of caring, we offer comprehensive medical, dental, and vision coverage, wellness programs, generous sick/personal time off, 14 paid holidays, childcare resources, and organization-wide engagement days for rest and reflection. Professional Development: Grow your career through our Learning Lab, with access to workshops, online courses, and book resources. We also offer tuition assistance and certificate reimbursement for job-related training to support continuous growth. Recognition and Belonging: We celebrate great work and grow inspiration with Bonusly, our peer-recognition platform, and foster community through employee resource groups to create space to uplift voices and strength connections Retirement Planning: Plan confidently for your future in our 401(k) program, including a 4% company match after one year of service.  What you’ll need to be successful in this role: High school Diploma or higher Bilingual or multilingual skills (English plus Spanish) are required. Previous experience working in retail, specifically a food store or food pantry, a plus. Knowledge of Chromebook/Gmail platforms and Microsoft Office Applications. Ability to bend, stand, and lift at least 50 lbs. frequently. Positive, empathetic, and creative solutions-based attitude, excellent communication and interpersonal skills. Timeliness, dependability and accountability are essential for success in this role. Access to reliable transportation. Pay Transparency: The salary range for this position is an hourly rate of $21.00-$27.00. The final rate may be influenced by factors such as the position's scope and responsibilities, work experience, training, job-related skills, internal equity, and market conditions. CFBNJ is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on  race, religion, color, national or ethnic origin, age, sex , sexual orientation, gender identity or expression, transgender status, marital status, domestic partnership or civil union status, pregnancy or breastfeeding, disability, being a victim of domestic violence, status in the uniformed services of the United States (including veteran status), record of arrest, as well as any other category protected by federal, state or local laws.
Garfield, NJ, USA
$21/hour
Workable
Community Associate
ABOUT THE OPPORTUNITY As we continue to expand our real estate footprint, we are seeking a full-time Community Associate to be based in Chicago primarily at our Civic Opera location. The Community Associate will report directly to the Senior Community Manager and interact daily with other internal company departments, as well as external vendors and partners. This position is a high-impact, high-visibility role that serves not merely as a front desk presence, but as a catalyst for success. The Community Associate is the face of Workbox, responsible for fostering an engaged, supportive, and dynamic community experience that aligns with our mission of empowering entrepreneurs and businesses to grow. Together with the Senior Community Manager, the Community Associate plays a pivotal role in creating a warm, professional, and service-driven environment that helps members feel valued, connected, and positioned for success. This position is perfect for someone who thrives in a high-energy, community-focused environment and enjoys helping others success. If you are passionate about creating meaningful connections and providing exceptional customer service, this role is for you. KEY RESPONSIBILITIES Operations & Facility Upkeep  Maintaining the overall cleanliness and presentation of the space, including:  Regularly checking floors to ensure all common areas, kitchens and bathrooms remain tidy and well-stocked, including wiping down surfaces, restocking essential supplies, and ensuring trash and recycling are properly managed.  Brewing coffee and running dishwashers daily.  Preparing and clearing conference rooms.  Identifying and promptly reporting any facility maintenance issues. Maintaining a warm, welcoming and professional front desk environment, greeting visitors, receiving deliveries, and ensuring smooth daily operations.  Handling guest check-ins, workspace tours, and inquiries, while ensuring compliance with visitor policies.  Monitoring and managing building logistics such as mail distribution, office supplies, and workspace organization.  Assisting in coordinating member move-ins and move-outs, ensuring a seamless experience.  Providing light technical support for in-space amenities such as automated coffee machines, AV equipment, and conference room booking platforms.  Acting as a liaison between members and the operations team, escalating facility-related concerns as needed.  Member Experience & Community Engagement  Being the first point of contact for members and guests, ensuring every interaction is warm, personalized, and professional.  Learning members' names, businesses, and goals, creating opportunities for curated connections that drive growth.  Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.  Supporting and executing member events and programming that enhance engagement and add value.  Ensuring all members feel heard and supported by promptly addressing inquiries and providing tailored solutions.  Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions.  Service, Hospitality & Workbox Standards  Anticipating member needs before they arise, delivering proactive, thoughtful service.  Maintaining the Workbox standard of hospitality by ensuring shared spaces are organized, welcoming, and fully operational.  Being a brand ambassador by embodying Workbox’s commitment to genuine attentiveness, transformative experiences, and authentic relationships.  Ensuring the environment remains clean, professional, and conducive to productivity throughout the day.  Growth & Business Impact  Encouraging members to leverage Workbox resources and partnerships to advance their businesses.  Identifying opportunities to introduce Workbox offerings that enhance member success and retention.  Collaborating with the Senior Community Manager and leadership team to continuously improve the member experience.  Event Coordination & Monitoring  Collaborating with the Event Sales Manager and assisting in event coordination, as needed. Managing on-site event setup, ensuring audio-visual equipment is properly configured, and teardown. Communicating regularly with the event host, troubleshooting issues, and assisting with event needs. Monitoring after-hours events on as needed basis (with potential for additional compensation). Requirements 1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred. Familiarity with multi-site operations. Bachelor's degree preferred. Strong interpersonal skills with the ability to build genuine relationships. A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace. Highly organized with excellent time management and multitasking abilities. Comfortable with light cleaning duties and maintaining a well-kept environment. Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment. Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools). A team player with a positive attitude and a strong sense of ownership and accountability. Benefits Anticipated salary: $45,000 annually Comprehensive health benefits, including medical, dental and vision coverage Company-paid life insurance 401(k) plan Generous paid time off FSA, HSA and commuter benefits Ongoing training and professional development
Chicago, IL, USA
$45,000/year
Workable
Implementation Specialist (SaaS Healthcare)
Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes. Requirements Job Responsibilities Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations Train customers on the use of the software, including best practices and workflow optimization Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process Coordinate collaboratively with internal teams to meet project milestones Ensure a smooth transition from implementation to Customer Success Qualifications Bachelor's degree 2+ years software implementation experience Experience in a healthcare setting definitely a PLUS  Skills Project Management Critical thinking and problem-solving Strong time management and organization Excellent verbal and written communication Empathy Customer Service mindset and focus Curiosity and self-motivation Confidence and resilience Benefits We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?! 401(k), Unlimited PTO, Health Insurance and.... 100% remote! You can work from ANYWHERE! Salary Range: $50,000-$60,000 per year
Palo Alto, CA, USA
$50,000-60,000/year
Workable
Front Desk Receptionist - Downtown Spokane
Job Type: Full-time, Rotating shifts, Occasional weekend shift Salary: $18.00 per hour Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply. About the Company Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 1800 providers throughout our 17 locations, and we are continuing to grow! About the role This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities. Please read listing fully for schedule requirements. Primary responsibilities Providing excellent customer service over the phone, in person, and via email Creating a warm and welcoming atmosphere for clients Managing the front desk by helping clients prepare for their visits Scheduling client appointments Supporting mental health providers with administrative requests Client insurance benefits verification Requirements What you’ll need to be successful Strong work ethic and ownership of your role Willingness to work through difficult interactions in mental health office setting Ability to multi-task and prioritize Professional written and verbal communication with clients and providers Motivation to receive feedback and continually grow Flexibility for full time hours during the time we are open Business hours are: Monday -Friday 7am-8pm; Saturday 8am-4pm. Five 8-hour shifts per week during open hours. Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually 6 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time, Rotating shifts, Occasional weekend shift Salary: $18.00 per hour
Spokane, WA, USA
$18/hour
Workable
Spanish Interpreter
Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is seeking bilingual and multilingual individuals to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are available Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $25 - $30 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Fluency in English and target language with a comprehensive understanding of idiomatic speech and cultural patterns Previous interpreting experience, preferably in medical, legal, or educational settings Demonstrated professionalism, punctuality, and adaptability in the workplace Ability to work independently and as part of a team Strong communication, analytical, and problem-solving skills Ability to operate basic communication Flexibility to work in different settings and adapt to various work environments Must be located in and authorized to work in the US (We do not offer visa sponsorship) High School Diploma or equivalent; or certification in interpreting or related fields How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity Our Recruitment team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check Qualified interpreters will be invited to complete the onboarding process to join the linguist network About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability. Benefits Flexible Schedule
Riverside, CA, USA
$25/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.