Client Services Account Manager - Facilities Maintenance

Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling construction and maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs. We’re hiring a detail-oriented, highly organized professional to manage nationwide facilities maintenance work orders. This desk-based role involves coordinating service delivery across construction, repair, and remodel trades, using multiple software platforms and client portals. Starting Salary: $62,500/year Bonus Potential: $10,000–$40,000 annually (paid quarterly, performance-based) Schedule: Hybrid-remote after training. Ideal candidates will have experience with work order systems, strong communication skills, and a client-focused mindset to ensure operational excellence and satisfaction. Primary Functions: Act as the primary liaison for nationwide clients, ensuring prompt, professional communication and consistent service quality across multiple sites. Manages all aspects of facilities maintenance operations across multi-client sites nationwide from a 100% desk-based environment. Utilizes work order management systems and client portals to coordinate and dispatch regional vendors, tradespeople, and subcontractors. Develop scopes for construction, repair, and remodel projects, supporting project planning and execution. Ensures service delivery meets SLA (Service Level Agreement) standards by tracking performance, managing workflows, and maintaining real-time communication. Maintain data integrity by reconciling discrepancies between internal systems and client platforms. Analyze service data to identify trends, inefficiencies, and opportunities for improvement. Generate performance reports and provide proactive updates to enhance client satisfaction and retention. Collaborate cross-functionally to resolve issues, streamline workflows, and optimize service delivery. Requirements 2+ years of experience managing nationwide accounts, coordinating work orders, and supporting facilities operations. Skilled in Microsoft Office Suite and multiple software platforms, including Maintenance Management Systems (e.g., FEXA, Corrigo, ServiceChannel). Strong interpersonal skills with a focus on relationship-building and issue resolution in fast-paced environments. Familiar with construction trades and vendor coordination; understanding of compliance standards (OSHA, ADA, EPA). Experienced in SLA/KPI tracking, performance analysis, and reporting. Bachelor’s degree in Business Administration, Facilities Management, or related field preferred. Benefits Competitive, performance-based bonus paid quarterly. Annual profit sharing Medical, vision, and dental. Flexible Spending Account (FSA), Health Saving Account (HSA). Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance. Voluntary supplemental life insurance. 401(k).