Member Service Representative II

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones with a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Activision, Brex, Coupons.com, Electronic Arts, Supercell, Tencent, Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on over two billion devices worldwide and serves more than 820 million active consumers monthly.    We are looking for a Customer Success Manager to work with our West coast based customers. In this role, you will be working with customers in the US, among other places.    You’ll have the opportunity to work with today’s leading B2C brands, as they begin their journey to provide the customer support experience that their customers want and need. We are looking for self-starters, with a bias toward action that can clearly articulate their data-centric points of view and effect experiential change, to join us in revolutionizing customer relations. If you are excited to learn more about cutting edge technology including mobile-first asynchronous messaging, Bots, and AI, we’re the Customer Success team for you!   Responsibilities:  You will build strong executive and business user relationships with Helpshift’s customers.  You’ll have the opportunity to work with a global CSM team and collaborate across North America, EMEA and APAC.  You'll partner with Account Managers on value creation to successfully renew and grow the customer.  You will work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals, increasing renewals and reducing churn.  You will be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers.  You will develop and present quarterly business review data to your customers and prepare post-meeting reports.  You will serve as your customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities.  You will communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations and internal Dashboard setup.  You will advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed.  You will manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary.    Requirements:    You have 3+ years' experience helping Enterprise and Mid-Market customers reach their goals, while surpassing your teams’ measures of success in the process  You adapt quickly and thrive in a fast-paced, growing, and deadline-driven environments where flexibility and teamwork are critical  You’re able to navigate an Enterprise organization’s political landscape to develop and expand relationships at all levels while driving large-scale, highly visible, strategic initiatives for customers  You have seamlessly supported 30-40 Mid-Market and Enterprise customers at a time  Bonus points for a master's degree or equivalent experience  Phases of our recruitment journey: You send us your application with your updated resume and application form. After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview. At the end of our journey - hopefully you will receive an offer! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊 That would be it from us - now we are waiting for your move! #imaginemore Privacy policy: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

We are a construction company looking to add a charismatic and organized Front Desk Receptionist/Office Assistant to become an integral part of our team. The primary role of the FDR/OA will be customer service and include administrative duties such as data entry, scheduling, filing, copying, mailing and inventory. Responsibilities - Be the face of the company, greeting clients, employees and other guests in a friendly demeanor wether through calls or in person, you are always ready to help. - Work closely with management to make sure day-to-day operations run smoothly. - Assist with Accounts Receivable and Payable: data entry to track expenses. Perfect for someone wanting to learn more about accounting; experience in Quickbooks a plus but not necessary. - Assist Human Resources with recruitment, on-boarding, training, performance management, dismissals. - Follow work flows, use CRM and project management software. - Assist construction supervisors as needed. - Assist owners directly with property management work, and when needed, ordering, making travel and meal arrangements. Requirements - Should be comfortable in a fast-paced environment and able to meet tight deadlines with accuracy. - Be willing to physically work at our office, not virtually. - Those who are ambitious, have a "go-get-'em" attitude, enjoy humor and genuinely have a love for people will thrive in our work environment! Benefits - Pay is competitive, based on experience - Weekly pay - We offer medical and dental benefits - Holiday and vacation pay \ To apply Apply here on Indeed, or send a cover letter, resume and apply at https://www.habitation.co/job-opportunities Job Type: Full-time, Salary Job Type: Full-time Pay: $22.00 - $24.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Experience: - Administrative (mailing, emails, filing, data entry etc...): 2 years (Required) - QuickBooks: 1 year (Preferred) Language: English (Required) Work Location: In person

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.   At Advancial, we always strive to provide the best service and products to our members because we love what we do.  We work together to build a culture that promotes a positive employee experience.  We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.   We invite you to learn more about this position and what Advancial has to offer by completing our online application.  This position is located in our Frisco Branch.    Serves as liaison between member and the Credit Union.  Provides account information, opens new accounts, handles member's daily credit union needs.  Performs routine transactions, including deposits, withdrawals, cash advances, loan payments, transfer and check cashing.  Interviews loan applicants and processes applications.  Gathers background information and analyzes credit history.    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.   Cross-sells a wide array of credit union products including loan products, deposit products, and electronic services such as CUAnywhere and online banking.     Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.    Cashes checks and pays out money after verification of signatures and member balances.  Places holds on accounts for uncollected funds in accordance with Advancial policies and procedures. Receives and applies payments to Advancial loans, credit card payments and cash advances. Enters customers’ transactions into computer to record transactions and issues computer generated receipts. Maintains thorough knowledge of loan products for effective cross-selling.  Actively assists in loan process such as pulling credit reports, and ensures loan agreements are complete and accurate according to policy.  This includes data entry of member information into Credit Union system as required.  Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.    Balances currency, coin and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Processes loans and responds to loan questions. Opens new accounts including;  checking, certificates, money markets and IRA accounts.  Verifies eligibility for new account and processes through ChexSystems prior to opening new accounts.  Processes check orders for members. Responsible for correcting all new account exceptions or transactional errors under Teller Number. Provides account information and handle member's daily credit union needs.  Provides a variety of transaction services to members in the branch and by phone such as balance inquiry, transfer of funds, history information, stop payments or photocopy of check(s), etc.  This includes researching and resolving member concerns. Processes and balances bond redemptions when necessary. Prepares daily checks received for deposit.  This includes balancing, scanning checks, posting general ledgers. Makes copies and files correspondence and other records on a daily basis. Performs miscellaneous duties such as assisting in monitoring supplies and end of day and end of month audit procedures. Opens and closes the branch as needed. The range for this position is $18.12- $22.66/hr. and is based on experience.  Requirements EDUCATION and/or EXPERIENCE High School diploma or equivalent; with one year related experience and/or training; or equivalent combination of education and experience. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.   Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

Why Join Our Team? You would become part of a remarkable organization with over 20 years of dedication to delivering exceptional products and unmatched service. Our consistent stream of positive reviews and high satisfaction ratings are a testament to the outstanding efforts of our team members every single day. Our job is challenging, and the work is never truly finished. However, by ensuring that vital medical equipment reaches those confronting life-altering injuries, illnesses, or the end-of-life journey, we have the privilege of offering them a small sense of independence and peace of mind through our daily efforts. As a valued member of the BHC team, you have the opportunity to—and will—truly make a difference. Bellevue Healthcare is locally and privately owned. With over 20 retail locations throughout WA, OR and ID and as one of the fastest growing companies in the Puget Sound, our goal is to impact the lives we come across, take care of our communities, and provide opportunities for each team member to grow and branch out within our organization. JOB SUMMARY: Responsible for collecting active A/R from all branch locations and posting payments in Brightree. Identifying resolution for denials per the EOB and submitting a corrected paper or electronic claim to the payer. Create weekly bank deposits. Apply payments properly to BT invoices and upload paper EOB’s to deposits. Communicate all discrepancies with the Billing Manager. Work closely with third party billing company. Works independently and with staff to maintain internal policy standards for clients in final demand and collections. Understands the urgency of meeting department and individual goals. Able to multitask and prioritize daily job functions. Able to work well under pressure. Utilize online eligibility systems including, Passport (BT), One Health Port, and various other insurance websites to determine correct coverage information. Update patient’s insurance data in Brightree as required or appropriate. Follow established Billing Office guidelines for adjustments to accounts and forward to appropriate work queues when required. Resolves issues holding up timely claim payment. Communicate issues to other departments or back to the branch level. Answer inbound phone calls to personal and billing lines and return voicemails. Perform other duties as assigned. EXPERIENCE AND SKILLS: -Minimum three years of experience billing or similar healthcare office experience, including private and state insurance billing experience required. A strong technical background including experience with automated systems preferred; proficient in working with Brightree highly desirable. Detailed knowledge and understanding of ICD-10, CPT, and HCPCS coding classification systems, familiar with medical terminology and its applications, insurance rules and regulations. -Knowledge of state and federal regulations as they pertain to billing processes and procedures. -Knowledge of insurance claim processing and third-party reimbursement. -Knowledge of MS Windows and Office Applications. -Professional written, oral and interpersonal communication. -Skill in problem solving in a variety of settings. -Ability to work efficiently under pressure. -Ability to work independently and take initiative. -Ability to demonstrate a commitment to continuous learning and to operationalize that learning. -Ability to deal effectively with constant changes and be a change agent. -Ability to deal effectively with difficult people and/or difficult situations. -Ability to willingly accept responsibility and/or share responsibility. -Ability to set priorities and use good judgment. *DME Billing experience a plus, but not a requirement. Hours: M-F 8:00am to 5:00pm Excellent Benefit Package including Healthcare, Retirement Match, Generous PTO and Paid Holidays Plus, we PROMOTE from Within If you are interested in joining our team, please submit resume here: https://hrkinections.catchthebest.com/apply/n9ee6k9k/v5vjb8d5 To view all open positions, click here: https://bellevuehealthcare.com/about-bhc/careers/

Job Description: LegalMatch is looking for a detail-oriented Member Services Operations Specialist to support our Sales and Billing Departments. This person will perform well in a fast-paced environment with accuracy and confidence. This position is an administrative role where they will assist in finalizing the sales and customer service support functions. This is not a call center position. LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. All of our employees enjoy the ability to make an immediate impact, learn new things and partake in a high-energy, vibrant working environment with extremely accomplished people. Responsibilities: Tracking and updating the status of applications, writing contracts and other documents based on existing templates, obtaining records of discipline from bar associations and courts. General bookkeeping duties ranging from adding and applying invoices, account reconciliation, verification of monthly collections spreadsheets, etc. Updating of all process steps in our CRM database. Daily interface with our Sales and Customer Services departments. Responsible for updating our Sales department in relation to policies and procedures. Updating multiple spreadsheets relating to order changes, collections, and member services. Additional projects as needed. Qualifications: Previous experience as a Billing/Administrative Assistant (1+ yrs) Experience in Microsoft Office (Word & Excel). Ability to multi-task and prioritize in a deadline-oriented environment. Quickbooks would be a plus. Perks: Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno. Easily accessible for public transportation. On-site coffee shop and restaurant. Free on-site Gym. Parties/Luncheons held every other week. Enjoy Free snacks, breakfasts, lunches, and company-wide parties Open concept office with sit-to-stand desks. Business casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly. Benefits: Health, Dental, and Vision Insurance Life insurance Paid Time Off Schedule: 8 hour shifts Monday to Friday, Day Shift No nights, No weekends

Botanicus seeks a new team member to support company, our plant care experts and client partners! Our indoor plant company would like a friendly, happy, person to enter excel spreadsheets, accounting, support our sales, care for our customer calls and support our staff. Knowledge of excel a must. Experience with general ledger, accounts payable, accounts receivable, job costing. Our office support and accounting is done in Microsoft GP, access, excel , chat GPT. Looking for EXCEL KNOWLEDGE IN V lock up and pivot tables please! Take a look at our culture at www.Botanicus.com Thank you! People, Plants, Nature, Indoors! Grow Happy with our team! application online! Start at $22.00 + https://www.botanicus.com/jobs/