Member Support Specialist

Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech companies.  We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners.  We’re seeking a Client Success Manager (CSM) to lead and grow a high-performing team of Account Managers, drive measurable results, and deliver exceptional client experiences. As part of our Client Success leadership team, you’ll report to the Director of Client Success and play a critical role in shaping our team's success, culture, and future. What You’ll Do Drive Measurable Results Achieve 100% weekly revenue retention goal across team (minimum 90%) Ensure 100% of weekly CAR Coverage and Account Manager Join Goals Maintain a team average talk time of at least 12 hours/week Lead an Account Management team to exceed performance midlines and revenue KPIs Build & Lead a High-Performing Team Recruit, coach, and manage up to 10 Account Managers Conduct weekly 1:1s and quarterly/annual performance reviews Empower Account Manager to meet winback and growth targets Foster a culture of accountability, ownership, and high performance Provide Best-In-Class Client Experience Nurture and expand relationships with key accounts Join Account Manager on client calls to strategize and deepen engagement Handle Level 1 escalations and identify process improvement opportunities Actively participate in OKR sessions to drive impact at all levels What We’re Looking For 3+ years of sales and account management experience 5+ years of leadership experience managing sales or CS teams Proven track record of hitting and exceeding KPIs Experience in insurance or marketplace environments preferred Strong interpersonal, communication, and coaching skills Must be available to work on-site in our Columbus office Why You’ll Love It Here Columbus, OH | In-Office Full-Time | OTE: $120,000 ($90k base + $30k variable) Comprehensive Benefits: High-quality health insurance and a 401k plan with company match. Training and Development: Extensive paid product training and world-class inside sales training. Career Growth: Advancement opportunities with a focus on promoting from within. At SmartFinancial, we believe in working hard and playing hard. You'll be part of a supportive, dedicated team in a fast-paced and energetic environment. Our user-friendly sales CRM and commitment to employee development ensure you have the tools and training needed to succeed. We’d especially like to highlight our World Class Culture, which our employees say is the best thing about working at SmartFinancial. We have great SLACK channels for work and play, which keep you connected with your fellow employees throughout the day. Not to mention our top notch company events (like our Summer Beach Party with open bar, chili cook-off, annual holiday yacht party, fun office potlucks and more) that will keep you asking when the next event is.  We also have Penny, our company mascot. Like swag themed after a pink pig wearing glasses? Just. You. Wait.  Join SmartFinancial and become a key player in driving growth for insurance agencies. Apply now, and let’s achieve success together! SmartFinancial is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. To learn more about our results-focused culture and employee-focused perks, read more on our careers page.

Lile Moving and Storage has an immediate opening for a Customer Service & Billing Specialist (CSR) to support the operations at our Tualatin, OR branch warehouse. This is an in-office, customer-facing position, with heavy invoicing and billing responsibilities. The CSR will ensure superior customer service by accurately preparing and distributing storage, move and billing documentation, remaining in regular contact with the customer, solving problems as necessary. The ideal candidate is a natural problem-solver, able to find solutions using all available resources. The ideal candidate will also have experience in billing and invoicing tasks, maintaining accuracy during busy times. This is an in-office, administrative position (NOT a call center) requiring regular and predictable attendance. There are no options for remote work. A stable work history is a plus and outstanding attendance is required. ________________________________________ Position: Customer Service & Billing Specialist (CSR) Location: 19460 SW 118th Avenue, Tualatin, OR 97062 Schedule: Monday to Friday (40-hour week); 7:00 AM to 4:00 PM or 7:30 AM to 4:30 PM Pay: $21.00 to $23.00 per hour to start, depending on qualifications and experience. ** Career Growth + Benefits + Team Culture ** ________________________________________ Job Responsibilities: What You'll Do • Provide immediate, personable service to all customers, internal and external • Maintain positive customer relationships. • Communicate professionally with customers and clients, visitors, and co-workers. • Process the customer’s orders through appropriate agency software ensuring accuracy throughout. • Organize and maintain inbound/outbound files. • Track incoming shipments via email correspondence; maintain contact with all personnel and advise them of updates to timelines. • Follow through with customers on key dates of the move process. • Maintain timely email correspondence with service providers. • Provide timely response to logistical inquiries and customer contact. • Work with operations team to facilitate moving services to clients. • Prioritize, review and complete assigned daily tasks. • Assist with answering phones and walk-in customers, performing basic office and receptionist duties. • Perform administrative duties in a professional in-office environment. • Provide regular and predictable attendance. ________________________________________ Job Requirements: What You Bring • Intermediate to advanced skills in Microsoft Office, Excel, and Outlook. • Data entry experience is required. • Comfortable and willing to quickly learn new computer programs and systems. • Exceptional attention to detail, organizational, and time management skills. • Excellent verbal and written communication skills. • Able to work independently as well as part of a team. • Must be willing to train and take instruction as needed to master the job duties. • 3-5 years of office/administrative experience required. Customer service experience is a plus. • High School diploma or equivalent. • Accounting experience is a plus. • Must be able to provide regular and predictable attendance. • Must be able to read, write, and understand English when necessary for job performance, safety, and effective and efficient operations. • REAL ID may be required at time of hire. ________________________________________ Opportunities and Benefits: Why Join Lile? PAY • $21.00 to $23.00 per hour to start, depending on qualifications and experience. BENEFITS • Medical, Dental and Vision insurance • FSA and DCRA available (flex spending and dependent care reimbursement account) • Paid time off (sick, vacation, holiday) • 401(k) with match (Note: All benefits have eligibility requirements) A GREAT PLACE TO WORK • Opportunities for a long-term career and advancement within a stable, well-established company. • Positive, team-oriented environment where your contributions are valued. Whether you have prior experience, or you’re new to the moving and storage industry, Lile Moving & Storage is the place to grow your skills and secure your future. ________________________________________ APPLY NOW! Reply to this post with your resume or job history and cover letter. We are a drug-free workplace and equal opportunity employer. All job offers are contingent upon the successful completion of a background check and drug screening. ________________________________________ About Us: We are Lile International Companies, also Lile Relocation Services and Lile Moving and Storage, a trusted leader in the Pacific Northwest transportation, moving, and logistics industries since 1959. As a second-generation company, we take pride in our legacy of excellence and commitment to quality service. We support equal opportunity employment and invite all individuals, including veterans, to apply.

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we prioritize providing outstanding service and products to our members, and we cultivate a positive employee experience. We have been recognized as a Best Company to Work for in Texas for nine consecutive years and as a Best and Brightest Company nationally and locally because we are committed to fostering fulfilling careers. We invite you to explore this opportunity to join us by completing our online application. This position is located in our Oak Lawn Branch. As a Member Services Representative II, you will serve as a crucial liaison between members and the Credit Union. Your responsibilities include providing account information, opening new accounts, and addressing members' daily credit union needs. You will perform routine transactions such as deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. Additionally, you will interview loan applicants and process applications, gathering necessary information and analyzing credit histories. ESSENTIAL DUTIES AND RESPONSIBILITIES Cross-sell a range of credit union products, including loans, deposits, and electronic services. Handle cash and checks for deposit, verify amounts, and ensure proper endorsements. Process payments for loans and credit cards accurately. Maintain an accurate record of transactions through computer data entry. Assist in the loan process, ensuring accuracy and compliance with policies. Keep up-to-date on lending procedures and credit union guidelines. Balance the cash drawer at the end of each shift. Open new accounts, verifying member eligibility. Provide a variety of transaction services and resolve member inquiries. Perform end-of-day and end-of-month audits as needed. Open and close the branch as necessary. The pay range for this position is $18.58 - $23.23 per hour, based on experience. Requirements EDUCATION and/or EXPERIENCE High school diploma or equivalent is required; must have at least one year of related experience and/or training, or an equivalent combination of education and experience. Candidates should be self-motivated, service-oriented, and capable of performing a variety of tasks successfully. Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We are looking for a skilled Purchasing Clerk to provide financial, administrative, and clerical services. Duties include ensuring accuracy and efficiency of operations, processing and monitoring plants for production and all nursery materials. Must be familiar with using a purchase order system. *Responsibilities • Process accounts and payments in compliance with financial policies and procedures • Identify and evaluate potential suppliers, negotiate contracts, and maintain relationships to ensure a reliable supply chain. • Monitoring stock levels, forecasting demands, and determining when to reorder products and avoid shortages or overstock situations. • Developing and managing budgets for purchasing, ensuring that expenditures align with financial goals. • Stay informed about market trends, pricing, and new products to make informed purchasing decisions. • Working closely with other departments, such as finance, production, and logistics to align purchasing payments and pickups. *Skills • Proven working experience as Accounts and Purchasing. • Solid understanding of basic accounting principles, fair credit practices and collection regulations • Data entry skills along with a knack for numbers • Hands-on experience in operating spreadsheets and accounting software • Proficiency in English and in MS Office • Spanish is a Plus • Customer Service Orientation and negotiation skills *Qualifications • High degree of accuracy and attention to detail • BS degree in Finance, or a minimum of 3yrs experience • 10 key calculators Job Type: Full-time *Benefits -Paid Vacation, Holidays -Health Insurance, Dental, Vision, OR Saves

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.   At Advancial, we always strive to provide the best service and products to our members because we love what we do.  We work together to build a culture that promotes a positive employee experience.  We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.   We invite you to learn more about this position and what Advancial has to offer by completing our online application.  This position is located in our South Charlotte Branch.    Serves as liaison between member and the Credit Union.  Provides account information, opens new accounts, handles member's daily credit union needs.  Performs routine transactions, including deposits, withdrawals, cash advances, loan payments, transfer and check cashing.  Interviews loan applicants and processes applications.  Gathers background information and analyzes credit history.    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.   Cross-sells a wide array of credit union products including loan products, deposit products, and electronic services such as CUAnywhere and online banking.     Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.    Cashes checks and pays out money after verification of signatures and member balances.  Places holds on accounts for uncollected funds in accordance with Advancial policies and procedures. Receives and applies payments to Advancial loans, credit card payments and cash advances. Enters customers’ transactions into computer to record transactions and issues computer generated receipts. Maintains thorough knowledge of loan products for effective cross-selling.  Actively assists in loan process such as pulling credit reports, and ensures loan agreements are complete and accurate according to policy.  This includes data entry of member information into Credit Union system as required.  Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.    Balances currency, coin and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Processes loans and responds to loan questions. Opens new accounts including;  checking, certificates, money markets and IRA accounts.  Verifies eligibility for new account and processes through ChexSystems prior to opening new accounts.  Processes check orders for members. Responsible for correcting all new account exceptions or transactional errors under Teller Number. Provides account information and handle member's daily credit union needs.  Provides a variety of transaction services to members in the branch and by phone such as balance inquiry, transfer of funds, history information, stop payments or photocopy of check(s), etc.  This includes researching and resolving member concerns. Processes and balances bond redemptions when necessary. Prepares daily checks received for deposit.  This includes balancing, scanning checks, posting general ledgers. Makes copies and files correspondence and other records on a daily basis. Performs miscellaneous duties such as assisting in monitoring supplies and end of day and end of month audit procedures. Opens and closes the branch as needed. The range for this position is $17.67- $22.09/hr. and is based on experience.  Requirements EDUCATION and/or EXPERIENCE High School diploma or equivalent; with one year related experience and/or training; or equivalent combination of education and experience. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.   Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

Looking for an entry level accountant or accounting specialist with 1 - 2 years of experience. Preferably in construction accounting but open to other experience. Must be detail oriented and take instructions well. This person must be independent because we don't like to micro manage. Lots of room for growth for the right person that is ambitious.