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Security Account manager (Bronx)
1898 Crotona Ave, Bronx, NY 10457, USA
Kings Security Services is the leading security company that provide rewarding career that gives you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve.
Kings Security Services located in the Bronx is looking to hire an Account Manager. Account Manager Jobs at Kings Security Services are accountable for the day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. As a member of our Account Management Team, you will support our existing clients through best-in-class customer service. You will engage with a wide range of high-end/high-risk clients, that include luxury retail, property management, art galleries and hospitality. You will focus on delivering exceptional service, driving client satisfaction, and identify growth opportunities through consultative engagement.
Duties and Responsibilities
50% of your time - Existing Client Sales:
1. Evaluate customer needs and collaborate with team members and management in order to identify proper solutions based on the portfolio of products and services.
2.Collaborate cross-functionally with Sales and Operations teams to deliver tailored solutions and resolve client issues efficiently.
3. Monitor account health and lead quarterly business reviews (QBRs) to demonstrate value and drive retention.
4. Create follow-up tasks, generate proposals and administer all facets of the account and sales process utilizing Salesforce.com and alternate software for efficiency.
5. Identify additional service opportunities, contributing to revenue growth and client success.
6. Supervise a team of field Supervisors, dispatchers and schedulers.
40% of your time: - Relationship Management:
1. Serve as the primary point of contact for enterprise accounts, ensuring consistent communication and proactive support.
2. Propose and negotiate contract extensions, rate adjustments, and revised agreement terms to align with client needs and business objectives.
3. Conduct site visits to client locations across New York city and surrounding metro area.
4. Lead ongoing reviews of client processes and procedures to identify improvement opportunities and ensure operational efficiency.
5. Complete system implementation for client relocations, including on-site surveys, solution design and coordination of set up and client locations.
10% - Escalations and Collections
1. Act as an escalation resource for the Customer Care Team, addressing unresolved client challenges and ensuring timely, effective resolutions to maintain high satisfaction levels.
2. Partner with the Finance Team to conduct account reviews for clients at risk of service suspension, balancing business objectives with client relationship considerations.
Requirements:
1. Over 2 years of client-facing relationship management experience, with a background in sales and high-end customer service.
2. Proven ability to negotiate effectively with clients both in person, telephone and virtual platforms ensuring mutually beneficial outcomes.
3. Exceptional communication and interpersonal skills, paired with strong computer proficiency and meticulous attention to detail.
4. Thrives in a fast-paced environment, demonstrating the ability to multitask, think quickly and adapt to evolving challenges throughout the workday.
5. Experienced in engaging with a diverse range of clients, from individual business owners to senior corporate executives.
6. Associate degree preferred or higher is preferred.
What's In It for You
1. Competitive compensation and excellent comprehensive benefits package
2. Join a team of experienced, driven professionals who are passionate about what they do.
3. Make meaningful contributions to our products and company vision, with clear visibility and opportunities for career advancement.
4. Vibrant company culture that believes in working hard and celebrating together.
5. Work from our conveniently located office in the heart of the Bronx
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
Schedule:
1. Position Type Full Time
2. Workdays Available Monday - Friday, Saturday – Sunday - and be available to respond to client needs 24 hours daily
Benefit and Perks:
1. Paid 2 weeks’ vacation annually
2. 56 days sick days
3. 2 Personal days
4. 6 Paid holidays
5. Company Paid Index Universal Life Insurance
6. 401(k) Retirement Savings Plan with Employer Match
7. Commuter Benefits
8. Starting Salary $71,999,00/ Year
Kings Security Services are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, and sexual orientation, and gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
$71,999/year
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