Treatment Coordinator / Front Office Lead (SANTA CRUZ)

1009 Mission St, Santa Cruz, CA 95060, USA
Treatment Coordinator / Front Office Lead (Scheduling & Insurance Expert)
Santa Cruz Dental — Santa Cruz, CA (On-site, Full-time)
You’re the architect of a productive day. You fill the schedule to goal, spot same-day opportunities without blowing up the flow, and explain benefits so clearly patients say “yes” with confidence. Phones, details, follow-through—that’s your lane.
What You’ll Own
• Block scheduling to production targets with smart holds, provider time protection, and zero dead space
• Same-day dentistry: identify add-ons, sealants, limited exams, and quick wins without chaos
• Reactivation & recare cadence with callable lists, overdue recall, and unscheduled treatment follow-up
• No-show mitigation: confirmation protocol, risk tags, and fast backfill strategy
• Insurance mastery: benefit breakdowns, COB, pre-auths & narratives, accurate estimates, EOB follow-up
• Phone conversion & patient experience: warm, inclusive communication; tight call notes; next-step clarity
Must-Haves
• 2–3+ years in dental front office/treatment coordination
• Proven results in production-driven scheduling and insurance accuracy
• Software fluency (Dentrix or similar), strong written/verbal communication, and disciplined follow-up
Nice-to-Haves
• Multi-provider scheduling experience and case acceptance tracking
• Bilingual skills (Spanish strongly valued)
• Local references who can speak to your outcomes
What Success Looks Like (real talk)
• Today’s schedule meets or beats production goal by noon
• <3% estimate variances at checkout; same-day add-ons at every appropriate chance
• Reactivation wins weekly; unscheduled treatment dollars drop month over month
• Providers feel protected; patients feel informed and cared for
Compensation & Benefits
• $30–$35 per hour, 40 hours/week (non-exempt)
• Healthcare, 401(k) match, dental, vision, and FSA
• PTO and paid holidays; clear growth path inside an inclusive, patient-first team
Why Santa Cruz Dental
You’ll have a real seat at the table. We’re collaborative, respectful, and serious about outcomes—for patients and for the practice. Your expertise isn’t “admin”—it’s operations, and it matters here.
$30-35/hour