Front Desk Manager

The Edgewater Inn and Suites is looking for a Front Desk Manager! We are looking for someone who has a flexible schedule, is dependable and a people person. We have a small established front desk staff that works well as a team and works hard to provide the best customer service to our guests. Our guest’s customer service experience is our number one priority. Responsibilities: • Train, supervise and support front desk staff • Monitor staff performance and be able to take appropriate disciplinary action when an employee violates policies or fails to meet expectations • Assist in Interviewing, hiring new team members and training staff • Ensure timely and accurate customer service • Handle complaints and specific customer requests • Troubleshoot emergencies • Monitor stock and order office supplies • Ensure policies and security requirements are met • Booking and modifying hotel reservations, answering phones, check in and check out of guests • Cashiering and credit card payments • Greet and register guests • Inspect the grounds, public areas and guest rooms for appearance and cleanliness • Ensure company standards for housekeeping, maintenance and guest services are met • Answer guest questions about hotel services and policies • Monitor staff performance, ensuring the hotel is running well and guests are happy • Coordinate front-office and back-office activities and resolve any problems Requirements: • Proven work experience as a Front desk manager or Reception manager • Available weekends, holidays, and evenings • Hands on experience with office machines (e.g. fax machines and printers) • Thorough knowledge of customer service, office management and basic bookkeeping procedures • Proficiency in English (oral and written) • Solid knowledge of MS Office, particularly Excel and Word • Excellent communication and people skills • Good organizational and multitasking abilities • Problem-solving skills • High School diploma; additional certification is a plus • Ability to lead a large group • Attention to detail • Ability to work in a fast-paced, high-stress environment • Excellent written and verbal communication • Knowledge of all hotel operating procedures • Critical-thinking and problem-solving skills • Excellent customer service and interpersonal skills Benefits • Competitive compensation, based upon experience • Paid Time Off (PTO) • Medical, dental and vision insurance • Simple IRA plan • Performance Evaluations & Skill Assessments for increased compensation • Holiday Pay Rate 1.5X for Christmas and Thanksgiving How to Apply: Please email your Resume & Cover Letter to the General Manager or you can drop them off in person at 280 Wadsworth Ave in Pismo Beach. Thank you!