Dental Office Coordinator (Long Beach, CA)

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $26.20 - $30.35 hourly. Salary is commensurate with experience. Please Note: This position requires fluency in English and Spanish - an assessment is required in order to move forward in the position. This position will sit 3 days of the week (Wednesday - Friday) in our Long Beach Health Center and 2 days per week (Monday and Tuesday) at our CDU/MLK Medical Campus. POSITION SUMMARY: The Dental Office Coordinator provides clerical support for the daily management of the dental practice. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of: o Client Registration o Appointment Scheduling o Communication with patients and referring agencies o Ordering supplies/front and back office • Receive patients as they enter the dental clinic and notify the program staff of their arrival. • Confirm medical/dental appointments on the schedule of the following day. • Answer telephone calls, take messages, monitor voice mail messages throughout the day. • Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs. • Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager. • Collect payment from patients before services are rendered when necessary. • Travel to other dental locations as needed Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines: • Check eligibility before each appointment • Maintain a written Record of Eligibility on the patient charts • Check and collect share of cost when necessary • Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors. • Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis. • Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns. Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment. • Assist in maintaining OSHA and HIPAA compliance. • Assist in maintaining office and building fire/safety regulations. • Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times. Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Minimum of two years of comparable administrative experience. • College degree and work experience in a social services environment is preferred. • Excellent telephone skills • Basic computer skills Knowledge of: • Office workflow procedures • Filing systems • General HIV/AIDS health issues • General medical and dental terminology Ability to: • Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic • Communicate effectively and courteously with tact, diplomacy and poise • Multitask efficiently • Learn and master the required computer software programs • Follow written and oral directions • Maintain the patient appointment schedule efficiently • Work independently and responsibly • Work effectively as a team member in a busy medical/dental practice • Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness. • Bilingual required – English/Spanish. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=296811&clientkey=A5559163F67395E0A2585D2135F98806