$20-27/hour
5001 208th St SW #102, Lynnwood, WA 98036, USA
Key Responsibilities: 1. Manage and centralize incoming leads from sources including Yelp, company website, phone calls, BBB listings, and other channels. 2. Ensure prompt follow-up workflows—routes leads into our CRM system and outlook. 3. Maintain consistency and accuracy in lead information across all platforms. 4. Track initial and ongoing lead sources to support data-driven insights and marketing attribution goals. 5. Respond quickly and professionally. Research shows timely response is critical for conversion—automated reminders and templates streamline this process 6. Optimize Yelp engagement by maintaining an active listing, managing reviews, and keeping response times fast to stay prominent among local searchers. Skills & Qualifications: 1. Proficiency using Yelp Leads tools and integrating them into workflows. 2. Strong organizational skills and keen attention to detail across multiple inbound channels. 3. Excellent verbal and written communication abilities—capable of following up via call, email, or text promptly (within minutes if possible). 4. Solid computer skills (Outlook, Adobe Acrobat) with a focus on accuracy and speed. 5. Spanish language proficiency is a plus. Why This Role Matters: Managing leads from multiple platforms isn’t just about answering phones—it’s about creating a seamless, centralized, and responsive system where no potential customer slips through the cracks. By efficiently aggregating and responding to leads from Yelp, BBB, the web, and phone, this role directly supports our appointment-setting, customer satisfaction, and overall growth strategy. Position Details: 1. Job Type: Part-Time 2. Location: Lynnwood, WA 3. Compensation: Competitive hourly wage, commensurate with experience. Join our team and contribute to a company that values professionalism, efficiency, and customer satisfaction.