$19-25/hour
4340 Cranwood Pkwy, Warrensville Heights, OH 44128, USA
Role Snapshot • Route & schedule trips; answer phones with excellent customer service. • Dispatch drivers and communicate changes/ETAs and safety alerts in real time. • Stage morning launch: set correct garage roll‑out order; verify keys/tablets/manifests. • Post extra/available trips on the in‑building driver board; remove filled trips. • Manage maintenance work orders; arrange shop service, swaps, and monitor progress. • Pre‑screen job applicants and coordinate interviews. • Support payroll for W‑2 employees and 1099 contractors (time logs/exports). • Maintain contact/CRM records; assist the Operations Manager and keep calendar. Must‑Haves • 1+ year in dispatch/scheduling or fast‑paced coordination role. • Calm, friendly phone skills and strong problem‑solving under time pressure. • Solid Excel/Google Sheets; quick to learn routing/dispatch and GPS apps. • Detail‑driven and reliable; able to juggle multiple priorities. • Pass BCI/FBI background check and drug screen. Nice‑to‑Haves • Experience with ADA/senior transportation or healthcare coordination. • Familiarity with payroll basics (W‑2 vs 1099), QuickBooks/ADP/Gusto. • CRM experience (Airtable/HubSpot/spreadsheets) and calendar management. Growth Path This role is a stepping stone to an upper management position for team members who demonstrate consistent excellence and mastery of responsibilities.