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Patient Care Coordinator

$30/hour

United Dental Corporation

New York, NY, USA

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Patient Care Coordinator $28~$32/Hour DOE | Full-Time | High-Performance Front Office Role Smile Central Park - A Modern, Established Dental Practice – Manhattan, NY (Central Park South) Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a Patient Care Coordinator who delivers exceptional patient care in person—and ensures the business side of the practice runs smoothly and successfully. If you’re a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team. Why You’ll Love This Role $23–$30 per hour, based on experience Full-time schedule: 5 days/week, no weekends Full benefits: Medical, Dental, Vision, Life, PTO, 7 paid holidays 401(k) with up to 4% match Employee Assistance Program for you and your family Voluntary benefits: pet insurance, identity theft protection, and more Safe, PPE-protected, CDC-compliant environment Continuing education opportunities What You’ll Do Deliver top-tier patient service at every touchpoint, from check-in to checkout At check-in: Welcome patients warmly and create a positive start to their visit Reappoint for their next recare before they leave Collect over-the-counter balances with confidence Verify and update personal and insurance details At checkout: Present treatment plans and associated fees clearly Convert treatment recommendations into scheduled appointments Provide after-visit documents (receipts, school notes, reminders) Manage and work the recall/reappointment list to keep the schedule full Monitor and minimize cancellations through proactive communication Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal Answer phones promptly and professionally, turning inquiries into booked appointments Support compliance and maintain organized, accurate patient records Requirements What We’re Looking For Minimum of 3 years dental front office experience (collections and scheduling experience required) Strong skills with scheduling software and Microsoft Office Experience with dental software systems preferred Associates degree in business or office administration a plus Solid communication skills and a professional, friendly demeanor Highly organized, detail-oriented, and committed to both patient satisfaction and office performance Benefits Full-time opportunity, five days a week. Base pay is around $30 an hour depending on experience.

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Location
New York, NY, USA
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workable

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Essential requirements for the role are: Exceptional organisational skills Strong written and verbal communication skills, ensuring clear and efficient interaction with your manager and those you support to meet objectives The ability to work independently with confidence and autonomy A passion for delivering outstanding customer service, both internally and externally The ability to manage and prioritize your workload effectively, adapting to changing deadlines A good understanding of Microsoft Office programs, including Word, Excel, and PowerPoint. Familiarity with Outlook is advantageous but not essential, as full training would be provided A high level of proactivity to shape this role and add the most value to those you support Demonstrating a positive, “can do” attitude with the creativity needed to continually improve processes The ability to conduct yourself in a friendly and professional manner at all times While some prior experience in a related role is desirable, we also welcome applications from those looking to begin their career in an administrative position within a successful and thriving company. Benefits What We Offer Alongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package that includes: A starting salary of $50,000 per annum, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands that ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiation 23 days’ vacation leave increasing by 1 day each year to a maximum of 27 days. 6 public holidays plus 1 floating vacation day to use on a holiday of your choosing Flexible, reasonable working hours and the chance to work from home for up to half of your working time Private medical insurance with a company contribution, as well as dental and vision cover and life insurance Retirement savings via a 401k plan with up to a 5% employer match Paid funding for external education and study leave Paid and unpaid sabbaticals based on length of service Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-us/ The Recruitment Process You are required to submit your resume and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Then, our recruitment process includes an interview with senior members of our Operations team. You will be asked to complete an assessment after the interview has concluded. Our standard recruitment process lasts around 2 to 3 weeks, however this can be adapted if necessary. As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide: https://www.costellomedical.com/reasonable-adjustments/ Please note that, whilst we embrace AI to innovate and improve processes, your role may involve working with confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials. Visa Sponsorship We welcome applications from international candidates, but we are unfortunately unable to provide visa sponsorship for working visas. Therefore, you must have the right to work in the US independently from the company. However, we are able to consider those on a temporary visa, such as an OPT visa.
Boston, MA, USA
$50,000/year
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