Relationship Manager

About us   We are Vitesse – the treasury and payment partner of choice for insurance.   Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third-parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most.  With over 245 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £105bn in processed transactions, we are only just getting started.  We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.  As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?   The Role:  We’re looking for a Relationship Manager to join our team in New York. You will be working closely with our Relationship Directors to build strong relationships and support commercial growth across our US client base. Through proactive engagement, you will gain exposure to all products, solutions and processes to support our customers’ businesses. You will work alongside various Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Relationship Directors to grow revenues for a portfolio of US based clients. Team:  The Relationship Manager role specifically falls within the US Relationship Management Team, which is part of Vitesse’s broader Commercial Sales Team, reporting to our Relationship Director (US). The Sales Team has a number of different responsibilities with the overarching aim of growing revenues across both existing and new customers. Core responsibilities:  Drive revenue growth across insurance customers, working alongside Relationship Directors to execute the broader sales strategy. Develop strong relationships with our existing customers through proactive engagement, effective communication and a deep understanding of our product offering. Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets. Collaborate closely with colleagues across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner. Leveraging industry expertise and client feedback improve our insurance proposition. Work closely with Client Solutions, Operations and Product teams to create more value for our existing client base. Effectively communicate our proposition to the market. Maintain an accurate database of customer information through effective CRM (Salesforce) management. Create and develop client presentations and sales pitch materials to support customer conversations. Requirements Analytical mindset - ability to utilise data to support strategy and decisions. Ability to create and build effective PowerPoint presentations for internal and external stakeholders Effective communicator and good listening skills are essential. Ability to build and grow sustainable client relationships. Ability to prioritise workloads and complete tasks in a timely manner. Ability to work effectively in a team environment. Customer-orientated focus. Passion for start-ups with a mentality to get your hands dirty! Benefits 2 days of volunteering leave Recruitment referral fees of $1,000 Medical Insurance Basic life & AD&D insurance Access to our mental health therapy partner Oliva wellbeing platform. Sabbatical – after 5 years Addition day’s annual leave Sick Leave – 5 days Annual leave – 20 days Maternity leave Paternity leave Voluntary Critical Illness and accident Insurance (employee paid) Employee Assistance Program Ongoing learning & development Commuter Benefits Offering $75,000-$85,000  We offer a hybrid work approach with 3 days in the office.  We are an Equal Opportunity Employer   We are committed to creating an inclusive environment that enables everyone to perform at their  best, where we recognise the rights of all individuals to mutual respect and where there is an   unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.  If you require any adjustments to the interview process please contact Clara Moretti-Greene on clara.moretti-greene@vitesse.io.