Senior Specialist, Accounts Receivable

Position Summary The Accounts Receivable Manager will oversee the firm’s billing and collections processes with a strong focus on supporting successful fee motions and post-judgment recovery. This role requires someone with a deep understanding of legal billing procedures, the ability to work closely with attorneys and court clerks, and the organizational skills to manage timelines and compliance for court-ordered fee collection. Key Responsibilities Manage and monitor accounts receivable ledger for all active cases with fee entitlement. Collaborate with the Fee Motion Leader to prepare, submit, and track court-approved fee requests. Generate and review invoices, ensuring accuracy and compliance with court orders, retainer agreements, and settlement terms. Coordinate with clients, opposing counsel, and court clerks to facilitate timely payment. Proactively follow up on outstanding balances and implement escalation procedures when necessary. Develop and maintain AR aging reports, forecast cash collections, and provide regular status updates to leadership. Work with internal teams and case managers to ensure documentation is complete and supports billing claims. Assist with audits, reconciliations, and end-of-month reporting related to fee recovery. Analyze trends in payment delays and recommend improvements to collection strategies. Check collection efforts regularly to ensure timely and accurate receivables. Experience reviewing and checking court dockets to track case and fee motion progress. Qualifications 5+ years of experience in Accounts Receivable, preferably within a law firm or legal services environment. Strong understanding of legal billing and collections, especially in relation to California courts and fee motions. Exceptional organizational, communication, and follow-up skills. Experience with legal billing software (e.g., Timeslips, Clio, or similar) and accounting platforms. Ability to work independently and cross-functionally in a fast-paced environment. High level of discretion and professionalism in handling sensitive financial data. Bonus Points If You Have Familiarity with consumer protection litigation or civil rights cases. Experience supporting attorneys with declarations, exhibits, and billing narratives for fee motions. Bilingual (Spanish) is a plus. Benefits We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including: 401(k) with Employer Match – Plan for your future with confidence and company support. Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy. Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events. Paid Parking – Convenient and covered, so you can focus on your day. Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters. Employee Referral Program – Earn rewards for introducing talented individuals to our team. Employee Assistance Program (EAP) – Confidential resources for personal and professional support. Employee Discount Program – Access to exclusive savings on a variety of products and services.

We are a thriving plumbing company based in the beautiful city of San Francisco, and we're currently seeking a talented and organized individual to join our team as a Dispatcher or C.S.R.. If you have excellent communication skills, a strong focus on customer service, and experience with Service Titan, we want to hear from you! Responsibilities: - Efficiently manage and prioritize incoming service requests, ensuring timely dispatching of our skilled plumbing technicians. - Communicate effectively with customers, addressing their queries, providing updates, and ensuring a smooth customer experience throughout each service call. - Utilize Service Titan software to track job progress, maintain accurate records, and generate reports as required. - Collaborate closely with our team of plumbers to ensure efficient scheduling and maximize productivity. - Proactively identify any potential scheduling conflicts or issues, and resolve them promptly to maintain seamless operations. - Maintain clear and consistent communication with all stakeholders, including customers, technicians, and management. Requirements: - Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally. - Exceptional organizational abilities to effectively manage multiple tasks and prioritize accordingly. - Previous experience with Service Titan software is highly preferred, as it will be a crucial tool in streamlining dispatching processes. - A customer-centric mindset, with the ability to provide outstanding service and support to our valued customers. - Demonstrated problem-solving skills and the ability to think quickly on your feet in a fast-paced environment. - Strong attention to detail and accuracy in maintaining records and reports. - Ability to work well both independently and collaboratively within a team. Compensation: Compensation will be negotiated based on the candidate's skills, experience, and qualifications. We offer a positive work environment, opportunities for growth within our expanding company, and a competitive compensation package. If you're ready to join a dynamic team and contribute to our success, please submit your resume and a cover letter detailing your relevant experience. We look forward to reviewing your application and meeting you soon!

Under general supervision of the Supervisor of Billing, the Billing and Collections Representative completes daily billing and AR follow up for assigned scope, in accordance with established criteria. Includes the daily reconciliation of assigned reports and controls to ensure claims are billed accurately and timely. Coordinates follow up with providers, clinic, and hospital staff as needed. Serves as the first point of contact for customer calls and inquiries regarding billing and claim payment. Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. 1. Resolves daily billed claim edits and rejections: target Clean Claim rate of 95% or greater: Resolution of Electronic Billing System (EBS) client, payer, and/or clearinghouse acceptance and rejection reports Monitor and follow up to identify and resolve discharged not final billed holds (DNFB) Process Balance Bill claims to next payer after primary/secondary claims are accurately adjudicated Accurate completion of UB04 and/or 1500 claim form/field requirements, by payer (condition, occurrence and value codes, etc.) for primary, secondary, and tertiary claims Accurately interpret payer specific Explanation of Benefits (EOB) and Remittance Advice (RA) to identify claim modification and/or special billing requirements Monitor and release claims to meet Timely Filing requirements Review/Resolve hold claims and release to billing w/in 24 hours Submit clean claims for outpatient & inpatient hospital services and Rural Health Clinics Combine claims as appropriate to ensure compliance with applicable billing rules and regulations, including but not limited to: CMS Payment Window Rule Series Claims/Recurring Services Packaged/Bundled Services Worker’s Compensation Department of Transportation (DOT) Accident and Other Liability Attorney and/or Probate Balance Billing (secondary/tertiary payers) 2. Resolves denied claims: target denial rate of Authorization, Pre-Certification, and Referrals Other Billing Issues Medical Record Copies Credentialing Issues Coding Charge Capture Medical Necessity and/or ABN Issues 3. Identify and resolve recurring provider/clinic-specific claim delays: registration demographic profile, eligibility and Iplan assignment, authorization/pre-certification/referrals, medical necessity and/or ABN, charge entry and coding accuracy. 4. Performance Improvement Opportunities: Compiles information and contributes to the trending of Bill Holds and Denials for performance improvement by Provider, by Payer & by Reason/ Reason Code. 5. Achieves daily targeted individual productivity and performance outcomes for: daily productivity, Clean Claim submission rate, & quality assurance. 6. Provides backup as needed to the Scheduling and Registration staff in the Rural Health Clinic by answering phones, scheduling, and performing patient registration. 7. Abides by the HMH Legal Compliance Code of Conduct. 8. Maintains a safe work environment and reports safety concerns appropriately. 9. Maintains confidentiality and appropriate handling of PHI. 10. Performs all other related duties as required and assigned. Requirements Education: High school diploma or GED required. Graduate of a formal billing/coding program required. Experience: Five years of business office experience in a healthcare setting required. Required Skills: Excellent interpersonal, customer service, problem solving, and written and oral communication skills. Working knowledge of CPT codes and ICD-10 codes. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Short Term & Long Term Disability Training & Development Wellness Resources

Dry cleaning and laundry plant hiring customer service representative. English and computer literacy is required. Positive attitude, punctuality, and neat appearance is a must. Paid training will be provided. Tasks: -Assisting customers with pick-ups and drop-offs utilizing a Point-of-sale system -Processing/tagging/inspecting garments in preparation for cleaning -Sorting and packaging processed garments -Light housekeeping to keep the work area clean and tidy -Miscellaneous industry-related tasks such as restocking and preparing supplies Location: San Francisco Marina District, right before the Golden Gate Bridge Entrance near the Palace of Fine Arts Hours: 4-7 hour shifts. Must be available Saturdays 9-5pm. Additional closing shifts available Tuesday, Wednesday, Thursday and Fridays. Shifts end as late as 6:30pm.

Seeking a full-time Billing and Collections Specialist Responsibilities: Processing proformas and invoices, along with collections support Provide collections support to assigned Partners Follow up on aged accounts receivables Prepare various reports for clients and Partners in connection with AR Review client payments for appropriate allocation as needed Work with the Revenue Group and partners to resolve unidentified payments Process revenue adjustments within Elite Enterprise Review client accounts for short pays and process adjustments, as appropriate Process monthly proformas and invoices for assigned Partners Assist with accruals and budgets Assist with obtaining missing case claim/reference numbers for eBilled invoices Requirements 3+ years of law firm experience working in billing and/or collections Elite Enterprise, eBilling Hub, and law firm financial process experience preferred Elite Enterprise or 3E

POSITION SUMMARY 826 Valencia is seeking a high-performing fundraising professional to join the Advancement Team as a Development & Annual Fund Coordinator. This role is central to sustaining and growing our fundraising efforts and helping us close out our $25M Expansion and Stability Campaign. The Development & Annual Fund Coordinator will coordinate the Annual Fund campaign, track donor engagement, support events, maintain accurate donor records in Salesforce, and ensure timely, accurate gift acknowledgments. The ideal candidate is detail-oriented and organized with experience in gift processing, donor stewardship, and the coordination of fundraising events. POSITION SNAPSHOT *Coordinate the Annual Fund and support all individual donor cultivation and acknowledgment efforts *Accurately track and report on donor data using Salesforce and Classy *Collaborate with the team and across the organization to help close our $25M Growth and Sustainability Fund by June 2026 *Based at our Tenderloin Center at 180 Golden Gate Ave., San Francisco, with the option to work from home up to three days per week. Candidates must be located in or willing to relocate to the San Francisco Bay Area and be able to work in an open-office environment with substantial ambient noise and overheard conversations. *Work hours: Full-Time (40 hours per week), Monday through Friday (e.g., 9:00 am to 5:30 pm) with some evenings and weekends as required REPORTING RELATIONSHIPS The Development & Annual Fund Coordinator will report to the Manager of Individual Philanthropy. MAJOR RESPONSIBILITIES Fundraising and Donor Stewardship **Accurately maintain, update, and report on donor data in Salesforce and Classy to inform fundraising strategy *In partnership with the Grants and Database Manager, ensure donor records are accurate and follow Salesforce best practices *In partnership with the Finance Team, use data for effective reconciliation **Coordinate donor stewardship efforts, including acknowledgment letters, thank you notes, and recognition; complete gift entry and acknowledgment process with speed, accuracy, and professionalism Prepare and send donor mailings and packages; track inventory of stewardship materials (acknowledgment cards, stamps, envelopes, donor swag) **Support light prospect research to support moves management **Provide administrative support to the Advancement Team and Executive Director **Promote a culture of organization-wide philanthropy with the Advancement Team Annual Fund & Campaign Responsibilities **Coordinate acquisition, renewals, upgrades, and stewardship of Annual Fund campaign and monthly donors **Collaborate with Advancement and Design Teams to conceptualize, design, and write Annual Fund campaign materials **Coordinate the execution of the Annual Fund campaign, including direct mail, email, social media appeals, monthly donor and online giving strategies, and ongoing cultivation and stewardship *Implement an Annual Fund Communications Plan in collaboration with Communications staff **Track, analyze, and report on fundraising results for appeals and special campaigns, adjusting strategy as needed **Build relationships with designated segments of annual and monthly donors, providing cultivation and stewardship to encourage more substantial gifts over time Events & In-Kind Support **Support with planning, execution, and guest logistics for fundraising and cultivation events, including the annual Bookeaters’ Bash **Coordinate in-kind donation process and sponsorship fulfillment for events, including timely acknowledgments; ensure sponsor benefits are delivered accurately Other Responsibilities **Participate in staff and departmental meetings, internal committees on diversity, equity, & inclusion, the annual 826 National conference, anti-racism trainings, other professional development activities, and performance appraisal systems **Proactively raise issues with Supervisor to prioritize tasks and implement solutions; meet all deadlines and maintain accurate timesheets **Collaborate with and support the Executive Director and Manager of Individual Philanthropy as needed; all other duties as assigned by the Executive Director and Supervisor **All non-programs staff are expected to tutor with at least one program per week (approx. 2 hours) in order to support programs and develop an understanding of our work **Represent 826 Valencia at special events as needed EDUCATION & EXPERIENCE REQUIREMENTS **Bachelor’s degree or equivalent experience **At least two years of direct nonprofit fundraising experience, including gift entry and database management; annual campaign fundraising preferred **Experience with a CRM/donor management software (Salesforce and Classy preferred) **Demonstrated experience coordinating annual giving campaigns, communicating with donors, and stewarding donors **Exceptional attention to detail and comfort working with spreadsheets and large batches of data **Experience with Google Suite, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), and Zoom **Able to complete a background check and Tuberculosis screening; pursuant to the San Francisco Fair Chance ordinance, we will consider for employment qualified applicants with arrest and conviction records Required Competencies **Produces crisp, engaging, and quality communications, both written and verbal (Communication) **Understands how various roles, responsibilities, and community members, both internal and external, contribute to the mission of the organization (Systems Thinking) **Actively seeks input from team, pushing self to find and incorporate perspectives from team members from different backgrounds (Collaboration) **Approaches new ideas or challenges with a sense of possibility, openness, and positivity (Adaptability) **Openly and regularly communicates information about progress towards goals with Supervisor and team (Planning & Execution) **Excellent interpersonal skills; builds authentic relationships with colleagues across roles, teams, and identities, demonstrating curiosity about others’ backgrounds and perspectives (Culture Building) **Seeks to embody 826 Valencia’s values around diversity, equity, and inclusion (Cultural Competence) **Actively builds relationships and engages authentically with a variety of stakeholders (Stakeholder Engagement) COMPENSATION & BENEFITS *$60,000 - $65,000 annual salary *Paid Time Off: 15 Vacation days per year (increases to 20 days after two years), approximately 9 Wellness days per year, 14 Holidays, and winter office closure *Employer contributions to health insurance coverage for employees and dependents (medical, dental, vision), Employee Assistance Program, group life insurance *Pre-Tax Savings: 401(k) plan with employer match, Flexible Spending Account for health and dependent care expenses, commuter benefits *Professional development funds (budget permitting) *Relocation support may be available for moving to California from another state *40% discount at all 826 Valencia stores Please (1) fill out this brief application ( https://docs.google.com/forms/d/e/1FAIpQLSfcigsB50BHHpjAOtBmcXJ1wj1yD1XJSJ-eshHGzaxu6Mqpyg/viewform ) and (2) submit your cover letter, resume, and a relevant writing sample, with “Development & Annual Fund Coordinator” in the subject line. Applications are due October 1. We will be reviewing applications as they come in, and the position will be open until filled. Relevant writing samples are anything that you have written that demonstrates your fundraising experience. 826 Valencia is an equal opportunity employer committed to achieving a diverse staff and an inclusive work environment. 826 Valencia does not discriminate on the basis of race, ethnicity, age, religion, sexual orientation, political orientation, disability, veteran status, or gender identity or expression. For more information, read the 826 Stand: https://826valencia.org/the-826-stand/. You can read about our core values at https://826valencia.org/core-values/.