Software QA Engineer

At Rezilient Health, we’re not telehealth and we’re not your typical doctor’s office — we’re the best of both worlds, redefining how primary care is delivered.  To make that vision possible, our engineering team builds and maintains the custom tools that power our care model. Our technology is mission-critical, and we take pride in supporting a fast-evolving operation that serves real people with real health needs. As a Product QA Specialist, you will be the connection between product development and the rest of the organization. You’ll work closely with Engineering, Clinical Operations, and Customer Success teams to ensure our product ecosystem is clearly documented, well-understood, and continuously improving. You’ll play a central role in maintaining internal knowledge systems, fielding and prioritizing feedback, and helping the team implement product enhancements efficiently and transparently.  This role is ideal for someone who thrives at the intersection of product, process, and people. You are highly organized, proactive, and an excellent communicator. You love building systems that bring structure to complexity. You’re energized by the opportunity to wear many hats, take ownership of your work, and help teams function more effectively through process improvement and thoughtful documentation. Requirements Key Responsibilities Cross-Functional Collaboration & Communication Serve as the connective tissue between Engineering and teams across Clinical, Sales, and Operations, ensuring fast, clear communication around product releases, bugs, and enhancements. Translate technical updates and system changes into clear, actionable information for non-technical stakeholders. Startup-Focused QA & Product Readiness Own and execute end-to-end QA testing for all releases, from new features to hotfixes—prioritizing speed without compromising quality. Establish and continuously evolve lightweight but effective QA processes suited for a fast-paced startup (e.g., test plans, regression testing, pre-release checklists). Monitor and validate functionality, usability, and data integrity across our platforms, including our custom EMR, patient-facing tools, and internal operational systems. Partner with Engineering to reproduce bugs, document steps to replicate, and ensure fixes are validated before release. Product Enablement & Documentation Build and maintain clear internal documentation to enable quick onboarding, troubleshooting, and team-wide understanding of product capabilities (e.g., FAQs, step-by-step guides, Loom videos). Create concise and user-friendly external product resources including support articles, release notes, and “what’s new” videos. Lead the communication of product updates internally, ensuring the right teams have the right information at the right time. Product Ops & Issue Management Stand up and maintain systems for tracking bugs, triaging feedback, and collecting feature requests—balancing urgent needs with long-term priorities. Maintain and evolve an internal product feature matrix, with visibility into access levels, user roles, and workflows across the org. Collaborate with the Clinical team to map and optimize workflows using product features and automation. Compliance & Operational Oversight Support Engineering in tracking and documenting security and compliance initiatives (HIPAA, SOC 2, etc.), including audit prep and task tracking. Maintain visibility into remediation status and operational risks across IT and product systems. Qualifications Bachelor’s degree or equivalent experience in Product Ops, QA, Health Tech, or Engineering Support. Hands-on experience managing QA workflows in a fast-moving startup, comfortable with lightweight tools, rapid cycles, and shifting priorities. Highly organized, detail-oriented, and process-driven. Exceptional communicator, able to synthesize and share information clearly across functions and audiences. Proven ability to work cross-functionally and independently, especially in environments where systems and processes are still being built. Experience creating documentation and support content for both technical and non-technical users. Familiar with tools like Google Workspace, Lucidchart, Miro, Notion, Jira, Loom, and Zapier. Experience working in or adjacent to clinical/healthcare teams; familiarity with EMR systems a strong plus. Understanding of security and compliance best practices (HIPAA, SOC 2, etc.). Prior hands-on experience with QA testing or technical product support. Benefits This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.

Under broad supervision, the QA Tester/Analyst will drive the overall QA planning/tracking and reporting for project(s), as well as execution of test lifecycle deliverables per standard methodology and procedures to ensure successful Test Strategy/plan implementation for the Georgia Dept. of Transportation (GDOT). While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.  Candidates that were submitted previously to Req ID: 751006 and 755205 need not reapply.  While the intent may be a long-term tenure, this position is subject to annual budget restrictions.  The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.  Duties/Responsibilities: • Experience in testing Custom applications. • Experience in testing GIS components. • Actively interact with various teams. • Create and document test plans, Test Scenarios, test cases , execute tests, analyze results, and report problems and anomalies, all via the              lens of business end users • Operate in Agile approach to support testing needs. • Ensure Testcases are properly formulated, follow QA standards to ensure metrics are working. • Work closely and collaboratively with business partners, PMO and Vendor technical delivery teams to understand business requirements • Ensure software testing is done on-time and as planned and notify management about bottlenecks and other issues and risks • Assist Business subject matter experts and business analysts in the development of UAT test scenarios leveraging test cases • Participate in defect triage meetings and demos • Report weekly status to Quality Assurance Testing Lead Candidate Pay Range: $39.92- 43.00 per hr.  Visa: Permanent Resident (aka Green Card) or US Citizen preferred Local Only - Hybrid Work Schedule     Education: • Bachelor’s degree in Computer Science, Business, or similar      General Experience: • At least Three (3) years of experience with testing in software development projects. • Experience in mid-scale or large-scale system development projects (including using test automation, test strategy, developing and executing            test scripts and test plans) • Ability to prioritize multiple tasks. • Strong verbal and written communication skills • Able to review and analyze system specifications (e.g. System Requirements, Business Requirements, Design Documents, etc.) • Able to perform manual testing and/or automated testing using the supported tools. • Identify missing testcases, create new test cases and modify existing testcase for more completed accurate and efficient Test Coverage. • Experience in documenting Requirement Traceability Matrices (RTM) and confirming applications are ready for UAT • Experience in documenting Test Cases,  Test Results • Ability to prepare sample data for testing. • Skills in System testing, parallel/comparative testing, QA testing, performance and load testing, regression testing, security testing, business              continuity/disaster recovery testing, post-go-live testing/validation • Experience with mobile device testing is a plus. • Analytical mind and skills in troubleshooting, problem-solving, and issue isolation • Able to work with cross-functional teams to validate product quality throughout the development life cycle • Experience with GitHub, ServiceNow, TFS, JIRA   Specialized Experience: • Experience in STLC concepts and best practices. • Experience in running tests for application functions. • Experience with SDLC and agile methodologies. • Familiarity with defect management tools (TFS / JIRA) • Preferred to have experience with public sector.    Preferred training or software testing certifications such as: • International Software Testing Qualifications Board • Certified Test Engineer (CSTE) • Certified Associate in Software Testing (CAST)  

Job Title: QA Automation Engineer  Location: Washington, DC  Employment Type: Contract About Us:  DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success. Job Purpose: The QA Automation Engineer will play a crucial role in ensuring product quality and performance through the creation, execution, and maintenance of automated test frameworks. Working within an agile environment, you will collaborate with cross-functional teams to turn complex requirements into actionable testing plans that align with CI/CD methodologies. Requirements Key Responsibilities Develop, maintain, and optimize automated testing scripts using tools like Selenium, Cypress, or Playwright. Seamlessly integrate automated testing within CI/CD pipelines to streamline deployments. Identify and automate manual testing areas to boost testing efficiency. Collaborate with product owners and architects to define and document detailed test scenarios and system requirements. Create and maintain thorough test documentation that is clear to both technical and non-technical stakeholders. Convert business and functional specifications into robust technical test cases. Design diverse test suites covering functional, regression, and performance testing scenarios. Analyze and troubleshoot failed test cases, updating scripts as needed for new features and defect fixes. Investigate and reproduce reported issues, working closely with development teams to identify root causes and solutions. Utilize object-oriented programming languages (C# or Java) for creating reliable and scalable test solutions. Conduct manual testing when needed to complement automation efforts. Engage proactively in all phases of the agile software development lifecycle. Evaluate the impact of system updates on the testing environment and adjust strategies accordingly. Coordinate with various stakeholders to ensure alignment on quality objectives and system improvements. Clearly report bugs, inconsistencies, and performance issues to development and management teams. Required Skills & Experience Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience. Minimum of 5 years of hands-on experience in test automation. Solid programming knowledge in C# or Java. Proficiency in building automation frameworks with tools like Selenium, Playwright, or similar. Experience with version control systems like Git, Bitbucket, or TFVC. Familiarity with Agile project management tools such as Azure DevOps, Jira, TFS, or ALM. Experience testing complex, cloud-based enterprise-level applications. Strong understanding of API/web service testing using Postman, SOAPUI, or ReadyAPI. Skilled in documenting technical and user story-related requirements. Excellent communication, interpersonal, and analytical skills. Ability to work collaboratively across teams and prioritize effectively in a fast-paced environment.

Position Overview: The UAT Lead will oversee the User Acceptance Testing (UAT) efforts for Georgia Access, ensuring that the Eligibility and Enrollment System, Consumer Portal, Agent Portal, EDE partners, partner integration items which are relevant and website function as expected. The role requires a blend of technical expertise, project management experience, and stakeholder coordination to manage test planning, execution, defect tracking, and release readiness.The UAT Lead will collaborate with business stakeholders, technology vendors, and cross-functional teams to drive a successful testing lifecycle, ensuring compliance with federal and state regulations to drive UAT Success. The candidate will be responsible for writing the scenarios for the requirements, derive the test cases, review the test cases with the business and stake holders, handle the environment readiness, Entry and Exit criteria presentations and review with the stake holders. Ask the relevant questions. Bring new processes to streamline and ensure the team follows the strategy, capture lessons learned with few metrics to baseline the quality. Local candidates only as they will be required to work onsite 3 days per week.  Key Responsibilities UAT Strategy & Planning • Develop and implement comprehensive UAT strategies aligned with business requirements and regulatory compliance. • Define and enforce UAT entry and exit criteria, ensuring alignment with quality standards.   Create and manage test plans, scenarios, and test cases in collaboration with business analysts, developers, and end users.   Execution & Oversight •  Lead and coordinate UAT execution across multiple workstreams, ensuring timely completion. •  Oversee test execution performed by vendors and internal teams, ensuring traceability and defect resolution. •  Implement test automation strategies to improve efficiency and reduce manual effort. •  Participate in defect triage discussions and drive resolution in coordination with developers, system architects, and business owners. • Perform risk-based testing and impact analysis to ensure comprehensive test coverage. • Lead data validation and integration testing across multiple systems, ensuring accuracy and consistency. • Knowledge on performance and load testing coordination with technology/EDE partners. help define high-traffic test scenarios and review results. • Coordinating defect resolution across internal and external teams to ensure compliance-driven fixes • Should ensure accurate eligibility determination and system-to-system reconciliation.    Stakeholder Management & Reporting • Work closely with business, IT, policy, and vendor teams to facilitate testing activities and address blockers. • Communicate UAT progress, risks, and issues to senior leadership through dashboards and reports. • Conduct weekly status meetings, risk assessments, and post-mortem analysis for continuous improvement. • Collaborate with the Release Management team to ensure a seamless go-live process.    Process Improvement & Compliance • Enhance testing processes by implementing best practices from leading consulting firms (e.g., Agile frameworks, DevOps integration, test                automation). • Ensure adherence to HIPAA, PHI, and PII regulations in all testing activities. • Optimize test strategies based on lessons learned from previous release • Maintain UAT documentation, including test scripts, defect logs, and status repor Minimum Requirements Education & Years of Experience • Bachelor’s degree and at least 6 years of relevant professional experience. • Master's degree in a relevant field may be substituted for 2 years of experience.     Experience, Knowledge, & Skills o 5+ years of experience in UAT, quality assurance, and software testing. o Experience managing programs involving multiple stakeholders and/or vendors. o Ability to thrive in complex and evolving environments. o Exceptional interpersonal, problem-solving, and analytical skills. o Strong project management experience, preferably in a consulting or government environment. o Experience working with multi-vendor environments and in managing outsourced testing teams Knowledge of Agile and Scrum for testing. Hands-on experience with test management tools (JIRA, ALM, etc.). o Expertise in cloud-based SaaS solutions and API testing. o Familiarity with data analytics, SQL, and business intelligence tools for validation. o Understanding of software development lifecycle (SDLC) and release management. Skills: o Strong problem-solving, analytical, and stakeholder management skills. o Experience with test management tools, defect tracking systems, and UAT governance. o Ability to work in a fast-paced, multi-vendor environment Preferred Qualifications • Certifications in PMP, ISTQB, or CSM is good to have • Experience with CMS integrations and requirements. • Experience with test automation tools (Selenium, Tosca, or Cypress). • Experience with state health insurance Exchanges, the federal Exchange, or EDE partners. • Understanding of the Affordable Care Act (ACA) and the individual market, including federal and state health insurance policies and programs. • Experience working with and/or processing 834 enrollment files. • Experience working in and/or with governmental agencies. Key Enhancements & Skillsets: Analytical Thinking & Problem-Solving – Emphasized risk assessment, impact analysis, and test optimization. Project Management & Agile – Integrated Agile, Scrum, and SAFe methodologies for better test execution. Technical Proficiency – Added cloud-based testing, automation tools, API validation, and SQL querying. Stakeholder Collaboration – Strengthened business-technology alignment and vendor coordination. Process Improvement – Incorporated test automation, DevOps integration, and best practices for continuous improvement.