Principal Program Manager

ProSync is seeking a passionate Computer Systems Analyst I to help ensure security and intelligence compliance with policies and regulations, drawing on some of the nation's leading personnel and cybersecurity thought leaders for enhancing, accelerating, and assuring the United States Navy's ability to counter existing and emerging security threats.  This position offers a salary in the range of $84k-103k based on numerous factors, including degree and overall experience.  ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community.  If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible,” please apply today! RESPONSIBILITIES This position handles the support of the Sensitive Compartment Information Facility. This role includes: Conducting thorough analysis of IT specifications to meticulously assess potential security risks, ensuring that vulnerabilities are identified and addressed proactively. Installing, configuring, and performing upgrades on security software, maintaining current security measures aligned with the latest threats and technological advancements. Implementing robust network security measures through the use of firewalls, Intrusion Prevention Systems (IPS), Intrusion Detection Systems (IDS), password protection mechanisms, Access Control Lists (ACLs), Virtual Local Area Networks (V-LANs), and adhering to industry-standard network hardening techniques to create a resilient defense against unauthorized access. Developing and implementing secure frameworks and comprehensive risk management methodologies by utilizing effective patch management strategies, applying Security Technical Implementation Guides (STIGs), and staying informed about information assurance vulnerability alerts and bulletins to protect organizational data. Designing and implementing effective safety measures, including comprehensive data recovery plans that ensure the integrity and availability of critical information in the event of a disaster or security incident. Responding promptly and effectively to privacy breaches and malware threats, employing incident response protocols to mitigate damage and restore secure operations. Serving as a trusted security expert within the organization and conducting in-depth training sessions to elevate awareness and knowledge of security best practices among all staff members. Drafting and refining policies and guidelines that govern security practices, ensuring that they align with regulatory requirements and industry standards while fostering a culture of security mindfulness across the organization. Demonstrated and comprehensive experience with the Risk Management Framework (RMF), showcasing a deep understanding of its structured approach to managing risk through various stages, including preparation, assessment, authorization, and continuous monitoring. This experience includes the application of RMF principles and practices to align information security strategies with organizational goals, ensuring effective risk mitigation and compliance with regulatory standards. Requirements For CSWF Designated Positions - Professional Certifications: IAT II which requires a Security+ or equivalent and Continuous Education (CE). At least one (1) year of experience in: Installing and configuring network equipment. Updating virus protection software. Providing IT analysis and/or IT program support. If a proposed individual does not meet both the required education and experience qualifications, five (5) years of professional technical activities related to Information Technology would be considered equivalent. One (1) of these five (5) years should demonstrate experience in “1” through “3”. A minimum Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A Bachelor’s degree or higher from an accredited college or university in an engineering, scientific, business, or technical discipline. Benefits Join PROSYNC and enjoy our great benefits! Compensation We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it’s also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.

What you will be doing Playing a key role in defining and operating some of the most complex compute platforms that the client has to bring to bear against complex problems. These systems enable complex analysis, simulation and modeling leveraging massively parallel computing and disparate holding of very large data sets, to answer difficult questions. To do this you will assist the users in deploying jobs to these systems to harness the capabilities of these systems producing answers in the form of analytic product, models and simulations. This mission enablement is the heart of the hardest problems to solve. Responsible for the normal day-to-day HPC operations and maintenance of the HPC systems Provide day to day systems administration duties for Nvidia GPUs, Commodity Cluster Systems and Cray HPC environments Perform system monitoring, software installations, debug, upgrades, health checks, and identification/implementation of automated business processes Provide assessments, on-going performance analysis and recommendations for future architectures Responsible for operating all the host systems for the analysis Works in a liaison role, linking the analysts and their specialty codes and applications, to the computing systems that are focused on yielding in-depth technically sound results. Oversees analytic applications running on a clustered HPC fabric including CPU and GPU systems Managing job submission to clients applications and codes using MPI/OpenMPI Provide in-depth analytic results, to achieve a best-tool-for-the-job approach. Partners with data scientists, engineers, and analysts conducting specialized scientific and engineering analysis. Escalate issues and problems to hardware support and/or engineering management as necessary Responsible for continuous performance analysis and tuning the HPC environment Assist with the identification, troubleshooting, and repair of software problems impacting performance of implemented HPC solutions Perform installation of software patches including upgrades to operating systems and firmware Assist with the resolution of trouble tickets and software problems identified by system’s users Identify and expand services and functionalities offered in HPC environment Be a primary point of contact to resolve any hardware or software malfunctions, including working with service personnel as necessary Review system logs to identify and resolve software and systems related issues Prepare reports related to the operational efficiency of the hardware and execution of users jobs Experience with MPI/OpenMPI, SLURM, and Linux Operating Systems essential Prior experience as a Systems Administrator essential, with a preference for experience working with clustered systems including GPUs in the hardware stack Experience with high speed networking, and CUDA preferred Software integration experience a plus Other duties could be required to support the customer’s mission Requirements Minimum of 6 years demonstrated on-the-job experience Demonstrated on-the-job experience with integrating functionality from disparate systems via scripting/tooling/automation Demonstrated on-the-job experience with the Sponsor's system security environment and requirements Demonstrated experience leading systems architecture, operations, maintenance and administration Clearance: Active TS/SCI with an appropriate current polygraph is required to be considered for this role; Ability to receive privileged access rights. Benefits Eligibility requirements apply. Employer-Paid Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) with a generous matching program Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Employee Assistance Program

** Location: candidates may be located in Washington, Oregon or California ** Your team’s dynamic: As Technical Account Manager, you will be the main point of contact and technical account owner for one or multiple accounts (up to 4), reporting directly to the Dedicated Client Care Manager. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio. Your role will be to ensure the efficient and smooth operations of the Genetec ecosystem within the customer environment while ensuring the system's long-term success. You will be responsible for assisting the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings (QBR) with stakeholders to discuss any issues or problems and review priorities. Finally, you will identify opportunities to upgrade, modify, or add products to meet customer needs more effectively. You will provide reports on product performance to the development team and advise customers on upgrades or new products that may suit their business. What your day will look like: Assist customer with lifecycle management, including Deployment, Migration, and Upgrade Work with GTAC and/or DCC to escalate issues and tickets Provide business, technical, and product knowledge support to the customer Understand the existing system architecture and become Genetec’s Subject Matter Expert (SME) in the customer’s environment Address product-related questions and technical challenges Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives Streamline product feature requests Assist with new product updates and Demos Provide guidance and recommendations on how to optimize system(s) Conduct and coordinate a Quarterly Business Review (QBR) with the customer team to assess current usage and define upcoming priorities Be accountable for documenting a Statement of Work (SOW) based on the review's outcomes Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success Maintain current functional and technical knowledge of the Genetec product line More about you: Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience Minimum of 3 years of experience in an Account Management, Project Management or Field Engineering capacity Ability to match client’s business requirements with product capabilities Excellent interpersonal skills that build positive relationships with other team members Possesses strong analytical and troubleshooting skills (detail-oriented) Comfortable interfacing with key individuals at major accounts in sensitive situations Must possess valid driver’s license and passport Ability to travel between Canada and the US up to 25% of the time Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers) Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Database query and management skills Understanding of server virtualization concepts Experience with encryption and certificates MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus Deployment and troubleshooting of security systems such as: Video Surveillance (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (reader, controller, wiring, etc.) Let’s talk perks! Attractive compensation package with 401K match Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

** Location: candidates may be located in Washington, Oregon or California ** Your team’s dynamic: As Technical Account Manager, you will be the main point of contact and technical account owner for one or multiple accounts (up to 4), reporting directly to the Dedicated Client Care Manager. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio. Your role will be to ensure the efficient and smooth operations of the Genetec ecosystem within the customer environment while ensuring the system's long-term success. You will be responsible for assisting the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings (QBR) with stakeholders to discuss any issues or problems and review priorities. Finally, you will identify opportunities to upgrade, modify, or add products to meet customer needs more effectively. You will provide reports on product performance to the development team and advise customers on upgrades or new products that may suit their business. What your day will look like: Assist customer with lifecycle management, including Deployment, Migration, and Upgrade Work with GTAC and/or DCC to escalate issues and tickets Provide business, technical, and product knowledge support to the customer Understand the existing system architecture and become Genetec’s Subject Matter Expert (SME) in the customer’s environment Address product-related questions and technical challenges Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives Streamline product feature requests Assist with new product updates and Demos Provide guidance and recommendations on how to optimize system(s) Conduct and coordinate a Quarterly Business Review (QBR) with the customer team to assess current usage and define upcoming priorities Be accountable for documenting a Statement of Work (SOW) based on the review's outcomes Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success Maintain current functional and technical knowledge of the Genetec product line More about you: Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience Minimum of 3 years of experience in an Account Management, Project Management or Field Engineering capacity Ability to match client’s business requirements with product capabilities Excellent interpersonal skills that build positive relationships with other team members Possesses strong analytical and troubleshooting skills (detail-oriented) Comfortable interfacing with key individuals at major accounts in sensitive situations Must possess valid driver’s license and passport Ability to travel between Canada and the US up to 25% of the time Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers) Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Database query and management skills Understanding of server virtualization concepts Experience with encryption and certificates MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus Deployment and troubleshooting of security systems such as: Video Surveillance (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (reader, controller, wiring, etc.) Let’s talk perks! Attractive compensation package with 401K match Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Are you a tech-savvy problem solver with a passion for excellent customer service? We want YOU! 🌟 Position: 1099 Contract Satellite Installer Location: Nationwide - Work anywhere in the USA What You’ll Do: 🌐 Install satellite internet systems at customer locations 🛰️ Mount satellite dishes on roofs or other suitable spots 🔧 Run cables and connect equipment for perfect signal reception 📡 Configure and program satellite receivers 🛠️ Test and troubleshoot to ensure everything’s working smoothly 💬 Provide top-notch customer service and answer questions 📚 Educate customers on using their new satellite systems What You Need: 💡 Strong knowledge of telecom systems and equipment 🔌 Experience with fiber splicing and low voltage cabling 🛠️ Skilled with hand tools and network installation (Cisco routers a plus!) 🧩 Excellent problem-solving skills 🗣️ Great communication abilities 🤝 Ability to work independently or as part of a team 🛠️ Previous experience as a service technician is a bonus Perks: 💵 Competitive pay per completed installation 🆓 All necessary training provided 🚀 Opportunities for career growth in a dynamic industry Ready to elevate connectivity across the nation? Apply now and become a part of our stellar team! 🌟 Go here to apply: starlinkinstallationpros [dotcom] /installers Requirements Ladder capable of 3 stories Tools for facilitating a starlink install Ability to climb on roofs Carry your own liability insurance Be authorized to work in the United States Benefits 1099 contract work. No taxes taken out. You keep 100% of what you make. You run your own small business and take advantage of all the benefits that come with that.

Are you a tech-savvy problem solver with a passion for excellent customer service? We want YOU! 🌟 Position: 1099 Contract Satellite Installer Location: Nationwide - Work anywhere in the USA What You’ll Do: 🌐 Install satellite internet systems at customer locations 🛰️ Mount satellite dishes on roofs or other suitable spots 🔧 Run cables and connect equipment for perfect signal reception 📡 Configure and program satellite receivers 🛠️ Test and troubleshoot to ensure everything’s working smoothly 💬 Provide top-notch customer service and answer questions 📚 Educate customers on using their new satellite systems What You Need: 💡 Strong knowledge of telecom systems and equipment 🔌 Experience with fiber splicing and low voltage cabling 🛠️ Skilled with hand tools and network installation (Cisco routers a plus!) 🧩 Excellent problem-solving skills 🗣️ Great communication abilities 🤝 Ability to work independently or as part of a team 🛠️ Previous experience as a service technician is a bonus Perks: 💵 Competitive pay per completed installation 🆓 All necessary training provided 🚀 Opportunities for career growth in a dynamic industry Ready to elevate connectivity across the nation? Apply now and become a part of our stellar team! 🌟 Go here to apply: starlinkinstallationpros [dotcom] /installers Requirements Ladder capable of 3 stories Tools for facilitating a starlink install Ability to climb on roofs Carry your own liability insurance Be authorized to work in the United States Benefits 1099 contract work. No taxes taken out. You keep 100% of what you make. You run your own small business and take advantage of all the benefits that come with that.