Pharmacy Support & Implementation Specialist

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 7,500+ communities with real-time electronic prescription updates. As our pharmacy client base expands, so does the need for talented pharmacy team members to support hundreds of real-time interfaces, vendor partnerships, and ECP’s pharmacy-integrated features.  We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure, process, and documentation that helps us standardize how we support our pharmacy partners as we scale.  We are based in Wisconsin, but we are open to remote candidates within the U.S.   Provide technical support to ECP pharmacy partners via email & phone  Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations  Execute software interface installations  Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners  Monitor & troubleshoot pharmacy server connections and other interfaces  Troubleshoot client issues & concerns  Help maintain pharmacy-integrated features of ECP  Document technical processes and configurations  Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations  Help to develop best practices as the team grows  Requirements Bachelor’s Degree preferred  1+ years of applicable experience in a similar role  Customer service and technical support experience  Computer networking knowledge preferred  Experience working in a pharmacy, or assisted living, required  Basic troubleshooting skills  Windows/Microsoft Office knowledge  Strong communication skills (written, over-the-phone, face-to-face)  Technical writer, skilled with email etiquette  Critical thinker & problem solver  Self-motivated  Ability to manage multiple tasks/projects simultaneously, strong organization, and time management skills  Willingness to learn new topics, responsibilities, and processes as our business grows and evolves