Account Manager - Customer Engagement

Overview Thousands of people visit our sites each day looking for premium adult bunk and loft beds. As our first dedicated, in-office Customer Service Representative, you’ll answer calls and chats, solve order issues, and make sure every customer leaves happy. You’ll sit in our Versailles office and partner closely with production, shipping, and sales to keep the experience smooth from click to delivery. Key Responsibilities Field inbound calls, chats, and emails; answer product questions and resolve issues Own the order lifecycle: changes, tracking, returns, and replacements Log every interaction in the CRM with clear notes Coordinate with production and manage shipping logistics. Spot recurring pain points and suggest process or FAQ updates Make occasional outbound courtesy or follow-up calls Maintain up-to-date product knowledge Requirements 2+ years in customer service (e-commerce or furniture a plus) Proven excellence on phone and live chat Strong written grammar and tone control Familiar with help-desk / CRM tools (Zendesk, HubSpot, Gorgias, etc.) Calm under pressure; able to juggle multiple conversations Benefits Estimated pay: $50K-$75K per year depending on experience Performance-based annual bonus Health, Dental, Vision: 100% employee premium paid, 50% for dependents Paid holidays and flexible PTO

Ready to Make an Impact in Healthcare? Join Serenity.  Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.  No Healthcare Experience? No Problem.  We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest.  The Role:  Call Center Representative | Lehi, UT As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.  What You’ll Be Doing:  Gently guide hesitant patients to book their first appointment with care & empathy  Convert new leads into patients with confident, results-driven follow-up  Schedule, adjust, and cancel appointments with accuracy  Act as a liaison between established patients and their provider  Working with other healthcare professionals to ensure seamless patient care  Provide information about healthcare services, procedures, and policies  Handle patient concerns, complaints, and questions promptly and professionally  Follow protocols for managing patient inquiries and issues  Resolve patient issues, offer solutions, and escalate when needed  Verifying patient information, insurance details, and eligibility  Accurately enter and update patient info in the EMR system  Other duties as assigned  What You Need:  High School Diploma or GED  Proven experience in a high-volume customer service industry  Excellent verbal and written communication  Proficiency with MS Office applications a plus  Basic math skills  Why You’ll Love Working at Serenity:  Starting at $16.50/hour with growth opportunities to $19.50/hour within six months  Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)  Luxe-level benefits: We cover 90% of medical, dental & vision   401(k) – because your future deserves self-care too   10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge   Flexible Shift Hours  Who We Are:   Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.   Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   

Ready to Make an Impact in Healthcare? Join Serenity.  Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.  No Healthcare Experience? No Problem.  We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest.  The Role:  Call Center Representative | Provo, UT As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.  What You’ll Be Doing:  Gently guide hesitant patients to book their first appointment with care & empathy  Convert new leads into patients with confident, results-driven follow-up  Schedule, adjust, and cancel appointments with accuracy  Act as a liaison between established patients and their provider  Working with other healthcare professionals to ensure seamless patient care  Provide information about healthcare services, procedures, and policies  Handle patient concerns, complaints, and questions promptly and professionally  Follow protocols for managing patient inquiries and issues  Resolve patient issues, offer solutions, and escalate when needed  Verifying patient information, insurance details, and eligibility  Accurately enter and update patient info in the EMR system  Other duties as assigned  What You Need:  High School Diploma or GED  Proven experience in a high-volume customer service industry  Excellent verbal and written communication  Proficiency with MS Office applications a plus  Basic math skills  Why You’ll Love Working at Serenity:  Starting at $16.50/hour with growth opportunities to $19.50/hour within six months  Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)  Luxe-level benefits: We cover 90% of medical, dental & vision   401(k) – because your future deserves self-care too   10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge   Flexible Shift Hours  Who We Are:   Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.   Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is seeking bilingual and multilingual individuals to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are available Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $25 - $30 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Fluency in English and target language with a comprehensive understanding of idiomatic speech and cultural patterns. Previous interpreting experience, preferably in medical, legal, or educational settings. Demonstrated professionalism, punctuality, and adaptability in the workplace. Ability to work independently and as part of a team. Strong communication, analytical, and problem-solving skills. Ability to operate basic communication Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent; or certification in interpreting or related fields. How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Recruitment team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule

About Outdoorsy Hill Country Outdoorsy Hill Country is a luxury glamping retreat in Stonewall, Texas. It sits on 34 acres and features 22 safari-style tents alongside other event spaces. It opened in April 2024 offering guests a unique way to spend time outdoors at the heart of Texas Hill Country, right on the Texas wine trail and 20 minutes from historic Fredericksburg. Outdoorsy Hill Country is one of three properties owned and operated by the  Outdoorsy Destination Network - Outdoorsy Bayfield, Colorado, and Outdoorsy Yosemite, California are RV campgrounds that also feature cabins and glamping accommodations.  About the Outdoorsy Group Founded in 2015, the Outdoorsy Group has pioneered access to the outdoors by creating the world's leading outdoor travel ecosystem. The Outdoorsy Group’s lines of business include:  Outdoorsy.com, the most trusted online RV & campervan rental marketplace The Outdoorsy Destination Network, a portfolio of campgrounds and glamping retreats in the backyard of our nation's most beautiful landscapes.  Roamly, a proprietary insurance company that underpins Outdoorsy.com and serves as a transformative insurance platform to power global marketplaces. Outdoorsy's businesses are united by a long-term mission to restore our relationship with the outdoors and each other. About The Role The Guest Experience Host is a key ambassador of Outdoorsy Hill Country, ensuring that every guest’s experience from check-in to check-out is welcoming, seamless, and memorable. This person will be the first friendly face guests see and interact with on the property, setting the tone for their entire stay. With a love for people and the outdoors, the Guest Experience Host is energized by providing exceptional customer service and personalized support. The ideal candidate is upbeat, empathetic, detail-oriented, and thrives in a fast-paced environment. This is a full-time role reporting directly to the General Manager. Responsibilities Guest Interaction: Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment. Communication & Support: Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions. Concierge Services: Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival. Housekeeping Coordination: Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest. Post-Stay Inspections: Conduct thorough room checks following guest departures to maintain quality and cleanliness. Sales Transactions: Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records. Facility Maintenance: Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere. Requirements Availability: Ability to work weekends and holidays as needed, including occasional night shifts based on business demand. Mindset: A “can-do,” team-oriented attitude with a willingness to jump in where needed. Technical Skills: Proficiency with computer systems, POS software, and basic online communication tools. Communication Skills: Professional and courteous communication across all channels, including phone, email, video, and text. Adaptability: Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment. Reliability: Highly responsive, dependable, and committed to delivering a superior guest experience. Customer Service: Strong experience in customer service with the ability to empower, empathize, and engage with guests. Physical Requirements: Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift. Professionalism: Maintain a high standard of conduct and adhere to all company policies and procedures. Preferred: New Build/Opening Team Experience: Familiarity with the unique demands and opportunities of opening a new property. Passion for the Outdoors: A genuine love for outdoor activities and sharing that passion with guests. TABC & Food Handler Certifications: Current certifications for alcohol and food handling compliance. Benefits The pay range for this role is $18-20 DOE

At OneTouch Direct, we’re all about creating meaningful interactions. We aren’t just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile. As a Chat Support and Sales Representative at our Tampa location, you’ll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you’ll be the friendly face (well, technically a friendly text!) that they turn to for help. What you’ll be up to: Engaging with customers through our chat platform, providing swift and friendly support. Understanding customer queries to deliver accurate and timely information. Inbound chat sales. No cold calling! Resolving customer issues with a cheerful and solution-oriented approach. Ensuring a seamless and delightful experience as you handle multiple chats. Knowing when to escalate matters to ensure customer concerns are fully addressed. Requirements Ideally, you have 1+ years of sales experience, but don’t worry if you’re just starting out! Experience in hospitality or a call center is a plus, but not mandatory. You possess excellent communication and writing skills. Comfortable using computers, including typing and navigating multiple tabs and systems. You’re passionate about resolving issues and making customers smile. You bring a dynamic, energetic personality to the team. Ability to juggle tasks, prioritize effectively, and manage your time. A strong phone presence with experience making lots of calls is a bonus! Benefits Full-Time Hours: Guaranteed 40 hours per week schedule, with overtime opportunities! GREAT Earning Opportunities: Competitive hourly pay PLUS weekly and monthly bonus opportunities! Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Promote from within! Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups